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  • IT Service Delivery Manager – £300-£500 / day depending on experience
  • 3 month contract, inside IR35 – possible permanent role

    • About Our Client

    The company is a global organisation within the manufacturing industry . It is dedicated to maintaining high operational standards and leveraging technology to support its global strategic goals.

    Job Description

    As part of the global IT Infrastructure & Operations team, you will:

  • Act as the key contact for regional business leaders regarding IT service delivery and operations.
  • Lead customer engagement and stakeholder communication across EMEA sites.
  • Ensure high-quality incident resolution in collaboration with Service Delivery teams.
  • Support infrastructure projects by partnering with PMO, Change Management, and vendors.
  • Represent regional interests in Change Advisory Boards
  • Promote a culture of continuous improvement, service excellence, and operational efficiency.
  • Collaborate with cross-functional IT teams and Business Relationship Managers to align services with business needs.

    • The Successful Applicant

    This organisation is looking for someone who brings a mix of technical knowledge, business acumen, and people skills:

  • Bachelor’s degree in Computer Science, MIS, Business, or related field (military experience may also be considered).
  • 5+ years of IT or business experience, including direct engagement with customers or stakeholders.
  • 3+ years of experience managing or coordinating global IT projects.
  • Strong understanding of ITIL practices (certification in ITIL v4 is a plus).
  • Excellent interpersonal, communication, and organizational skills.
  • Comfortable working in diverse, geographically dispersed teams and managing vendor relationships.
  • Understanding of compliance standards (e.g., GDPR) and multicultural business environments.
  • Willingness to travel across the region

    • .

    What’s on Offer

    Working with this organisation on a contract basis with a view to a permanent contract means being part of a global, forward-thinking IT organization.

  • Competitive salary and performance-based bonuses
  • Opportunities for global travel and international collaboration
  • Continuous learning, development, and training opportunities
  • Exposure to large-scale infrastructure projects and regional leadership
  • A supportive and inclusive workplace culture focused on innovation and excellence

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