Job summary

We are looking for a confident and enthusiastic Operational Services Manager to work within the Sexual Health and HIV Management Team based at Monkgate Health Centre.

You will be an experienced, visible and compassionate leader, supporting operational, administrative and clinical teams to deliver high quality care.

You will have an interest in service improvement and will be a responsive and autonomous colleague, You willensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.

Specifically the post holder will work with clinical and managerial colleagues, ensuring that operational performance and access targets are met, and take the lead in developing effective systems within the department(s) to enable the sustained delivery of key operational targets. The post holder will support the implementation of service redesign, taking the lead for specific elements of wider transformation across the services.

The post holder will be responsible for the day-to-day line management of the service administration and clerical functions within the services.

The post holder will deputise for the Senior Operational Service Manager as required.

Interested applicants are strongly encouraged to contact us for an informal chat about the role.

Main duties of the job

You will be responsible for a portfolio of operational management duties including service performance monitoring, complaint and patient experience management, service planning and line manager responsibilities for direct reports.

The post holder will report to the Senior Operational Manager and work in partnership with senior colleagues within the Care Group and the wider Trust to ensure delivery of the portfolio of services and activities within a clinically and financially sustainable model.

About us

Our benefits

We offer a range of benefits to support our staff including:

  • Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
  • 27 days holiday rising to 33 days (depending on NHS Trust service)
  • A generous relocation package of up to 30% of salary (capped at £18k) to support with relocation expenses for hard to fill positions where relocation would be an expectation to undertake the role fully. If you would like to discuss a potential relocation package, please speak to the recruiting department/manager.
  • A variety of different types of paid and unpaid leave covering emergency and planned leave
  • Confidential advice and support on personal, work, family and relationship issues, 24/7, from our Employee Assistance Programme
  • NHS Car Lease scheme and Cycle to Work scheme
  • An extensive range of learning and development opportunities
  • Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers

    • For further information on the fantastic range of benefits we offer please visit the Trust’s dedicated Staff Benefits pages.

    Job description

    Job responsibilities

    A full description of the role is available in the attachment: job description.

    Please note that if a high number of applications are received this advert may close early. You are advised to submit you application at the earliest opportunity.

    Working for the Trust

    Across our organisation, people are guided by values that were co-developed with staff: we are kind; we are open; and we pursue excellence.

    Our values play into our ambition to develop a more diverse workforce, truly representative of our communities. We welcome applications from everyone, while working with our Staff Networks – including our Race Equality, LGBTQ+, Disability and Carers Networks – to increase the number of applications we receive from different backgrounds. If there is anything we can do to make our application process more accessible to you, please contact: .

    As part of seeking to become more inclusive, we will consider requests for flexible working from the start of your employment. It may not be suitable for every role, but we will try and be supportive where we can. We would encourage you to speak to the recruiting manager named within this advert to discuss any requirements you may have.

    Armed Forces Friendly Employer

    We are holders of the Gold Award from the Defence Employer Recognition Scheme, which is helping actively promote SaBRE – Supporting Britains Reservists and Employers. This means that we have made a statement of intent to support all Defence personnel, including with applications for employment.

    COVID-19 Vaccination Requirements

    Our Trust continues to strongly encourage our staff to be vaccinated against COVID19, this remains our best defence to protect our patients, ourselves and everyone else.

    Person Specification

    Skills & Attributes

    Essential

  • Ability to analyse complex information, requiring analysis, interpretation and comparison of a range of options to support managerial decision making.
  • Good communication, presentation & interpersonal skills
  • Performance management methodology
  • Strong prioritisation skills with the ability to manage competing demands
  • Able to influence, negotiate and build working relationships.

    • Desirable

  • High degree of report writing skills.
  • Aptitude to be a self-starter in keeping up to date and increasing depth/knowledge of the agenda for designated services

    • Experience & Knowledge Required

    Essential

  • Experience of management in the NHS, including operational management , budgetary management and service improvement
  • Ability to assimilate & co-ordinate various agendas prioritising appropriately.
  • Knowledge and awareness of NHS Plan & Targets
  • Knowledge and awareness of National strategy and policy
  • Knowledge and awareness of Organisational Development methods
  • Knowledge and awareness of Local health commissioning policies, strategies, arrangements and networks ( LMS)

    • Desirable

  • Experience as well as knowledge of all activity targets and managing waiting lists

    • Education, Qualifications and Training

    Essential

  • Graduate/Degree level qualification or equivalent expereince

    • Aptitude & Personal Qualities

    Essential

  • Sensitive to staff issues.
  • Active and passionate interest in and good knowledge of NHS issues at the current time.