Job summary

This is a 12 month fixed term or secondment opportunity workingwithin the new state of the art Theatres and Day Surgery department atDarlington Memorial Hospital.

This post holder willbe required to manage and supervise a team of 3 staff with the aim of providingan efficient, confidential reception and admin support service to the Theatreand Day Surgery staff.

Knowledge of Electronic Patient Records is desirable but notessential as full training will be given.You and your team are required to print theatre lists, amend theatre slots and patients details,whilst liaising with wards, clinical staff and waiting list team in order tobook patients. Line management skillsand experience are essential.

You and your team will be required to providecover for the reception between the hours of 6:30 am and 17:00 on a shared rotabasis.

Main duties of the job

Main duties are to manage and supervise the theatre adminand day surgery reception staff to ensure reception cover and support isprovided between the hours of 6:30 and 17:00.

The team provide a meet and greet service to patients &visitors who are arriving for surgery, answer calls from both internal andexternal customers. Proactivity prepareand order theatre lists and consent information ready for clinicalinteractions. Book all patients ontoour electronic patient records system and add ad hoc & emergency and traumapatients to theatre lists.

Supervisory tasks include staff rostering, management ofsickness and holliday absence, conduct appraisals and regular 1:1’s with a viewto developing the staff and team. Allocation of work and training and supportto staff.

You will also be required to provide an admin supportservice to the Theatre Managers.

You will need to ensure confidentiality of allaspects of this work.

About us

If you are being interviewed you must accept an interview slot in the system to continue, even if you have arranged with the manager

You must be able to produce ALL certificates stated essential in the person specification or you will not be able to complete pre-employment checks

We provide hospital services from two acute sites – Darlington Memorial Hospital and University Hospital of North Durham. We have a centre for planned care in Bishop Auckland and provide care from community hospitals in Chester-le-Street, Shotley Bridge, Barnard Castle, Sedgefield and Weardale as well as over 80 other community based settings and providing care in patients’ homes.

We particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates as BAME and disabled people are currently under-represented

From April 1 2024 we are unable to offer sponsorship for healthcare roles that do meet the minimum salary£23,200, to apply you must have Right to Work in the United Kingdom. If you are in the UK on a VISA please ensure you have no restrictions that would prevent you from taking this post

Full Job Descriptions can be found in the adverts supporting documents

Job description

Job responsibilities

Thepost holder is required to provide a comprehensive administrative supportservice across a range of duties, demonstrating ability to use initiative,prioritising their own and their teams workload. The post holder will need tobe proactive, flexible and responsive to the changing needs and demands of theorganisation and to support the smooth running of the administrative serviceprovided to the Clinical Units (Day Surgery/Operating Theatres). The role willbe a patient / public facing role and requires a charismatic and enthusiasticindividual to interact with patients in a compassionate manner as they come infor their treatment; whilst also completing administrative tasks related toinput within Electronic Patient Record and supporting effective Theatre StaffCommunication.

Person Specification

Experience

Essential

  • Previous experience administrative work
  • Line management experience

    • Desirable

  • Previous experience of
  • working in a health care
  • environment
  • Knowledge of medical
  • terminology

    • Special Skills & Knowledge

    Essential

  • Ability to work under pressure
  • Excellent organisational skills
  • Ability to manage and prioritise workload and work to agreed deadlines
  • Flexibility to deal with changing
  • priorities
  • Good oral and written
  • communication skills
  • Excellent customer care skills
  • Ability to problem solve

    • Desirable

  • Advance skills using Microsoft office
  • Knowledge of team development/team building methods

    • Qualifications

    Essential

  • Good standard of education
  • NVQ Level 3 in Business Administration or equivalent knowledge/experience or currently working towards.

    • Desirable

  • Line Management qualification/training
  • IT/Excel/ECDL or similar qualification

    • Special Requirements

    Essential

  • Demonstrate a flexible attitude to
  • meet service needs
  • Sensitive to the needs of others
  • Ability to work as a team
  • Capable of independent travel to other sites if required.