Do you enjoy collaborating with designers, software developers and testers to develop user stories? Are you looking for an opportunity to use your analytical and leadership skills to work across teams? Are you able to work with various partners to balance different ideas and provide clear priorities for the team?

Then the CRM team is looking for you! This technology team works on the platform that drives all our communications to our hundreds of millions of customers world-wide. We are building a highly scalable, highly automated system that truly understands the customer journey. We are a team with diverse backgrounds that has fun together while embracing change. We’d welcome your ideas to contribute to our team culture. If you have experience in the travel industry, that’s ever better!


  • Work with business partners to balance business and technical objectives and manifest these as clear, stable priorities for the team
  • Turn high-level project objectives into a comprehensive set of stories by leading intensive, multi-discipline, collaborative sessions
  • Collaborate with UI designers, software developers, and software testers to identify feature details and elaborate user stories
  • Effectively manage trade-offs between cost/schedule versus business benefit
  • Work with developers, testers, other technical teams, vendors and operations during implementation to facilitate solutions to issues in order to get features released to live site and drive problem resolution once the new feature has gone live
  • Clearly communicate project updates, risks and issues to partners and senior management
  • Understand and actively advance standard methodologies (e.g. Agile/Scrum, Continuous Delivery)
  • Actively contribute to our team’s culture of having fun together, embracing change, and delivering


  • Technical degree and 3+ years in a technical project management or product management role
  • High degree of proficiency with project management including: issue and risk identification and management, tracking dependencies and achievements, and communication of overall project status.
  • Ability to creatively tackle complicated business/technology problems
  • Ability to run multiple tasks and projects simultaneously, prioritize workload effectively, and thrive in a dynamic and sophisticated environment
  • Strong eye for business
  • Experience with large scale, complex, multi-tier, web applications.
  • Passion for the customer experience
  • Experience with the full SDLC and shipping software using Agile methodologies
  • Proven ability to work with multi-functional teams to drive the implementation of new features as well as resolve operational issues
  • Familiarity with web-based product development and understanding of typical technology architecture for high volume web sites

Expedia Group recognizes our success is dependent on the success of our people. We are the world’s travel platform, made up of the most knowledgeable, passionate, and creative people in our business. Our brands recognize the power of travel to break down barriers and make people’s lives better – that responsibility inspires us to be the place where exceptional people want to do their best work, and to provide them to tools to do so.

Whether you’re applying to work in engineering or customer support, marketing or lodging supply, at Expedia Group we act as one team, working towards a common goal; to bring the world within reach. We relentlessly strive for better, but not at the cost of the customer. We act with humility and optimism, respecting ideas big and small. We value diversity and voices of all volumes. We are a global organization but keep our feet on the ground so we can act fast and stay simple. Our teams also have the chance to give back on a local level and make a difference through our corporate social responsibility program, Expedia Cares.

If you have a hunger to make a difference with one of the most loved consumer brands in the world and to work in the dynamic travel industry, this is the job for you.

Our family of travel brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Egencia®, trivago®, HomeAway®, Orbitz®, Travelocity®, Wotif®,®, ebookers®, CheapTickets®, Hotwire®, Classic Vacations®, Expedia® Media Solutions,™, Expedia Local Expert®, Expedia® CruiseShipCenters®, SilverRail Technologies, Inc., ALICE and Traveldoo®.

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group’s family of brands includes: Brand Expedia®,®, Expedia® Partner Solutions, Vrbo®, Egencia®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®,™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

This employer is a corporate member of myGwork – LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

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