• Full Time
  • UK

Hour: 39.00

Salary and Benefits: Competitive Salary


This role is vital to the effective and efficient delivery of process and practice across the region and is uniquely positioned to support our Stores transformation plan and deliver a step change in our learning offer to colleagues at all levels. In doing so the Academy Team Manager role will:

  • Support the Academy Store Manager to deliver and role model best practice, test and learn activity
  • Manage the Regional Centre for talent, recruitment and development
  • Ensure colleagues understand and are motivated to deliver their part
  • The roles are Hatfield / St Albans / Hemel Hempstead / London Colney

Key Accountabilities

  • Work closely with Regional Manager and Academy Store Manager to prioritise and execute Academy activity plans to time, cost and quality, both with business led initiatives and regional requirements
  • Support the HRBP and stores across the wider region to deliver a successful regional peak recruitment process, leading the Academy Customer Assistants to meet the recruitment requirements and accurately process data to ensure a smooth attraction, interview and onboarding of candidates
  • Provide feedback, coaching and development for Academy Customer Assistants to ensure accurate delivery
  • Support the Regional Manager and the Academy Store Manager by being the conscience of the wider Academy store management team, to ensure they continually review their processes and coaching requirements to embed ongoing excellence and ‘Fit to Trade, Fit to Train’
  • Manage the facility and resources associated with the Academy to ensure consistent delivery of best in town standards, efficiency and quality experience for all Academy participants
  • Take accountability for providing seamless and quality process improvement activity and learning in collaboration with Store Manager and other BU stakeholders
  • Collaborate with the Talent and Development Team for Stores and Property, supporting engagement, learning events and talent initiatives
  • Collaborate with the Talent and Development Team for Stores and Property, supporting Line Managers by coordinating training plans for new and existing managers requiring upskilling
  • Represent M&S and Academy Store with internal and external partners, showcasing the best-in-class standards, learning and environment for process improvement.
  • Support the Regional Manager with Academy related Comms and Engagement across the Region and Division as required
  • Collate appropriate feedback to engage and influence senior stakeholders within the business
  • Support the Regions recruitment and induction plan, providing leadership to the Customer Assistants for Talent and Learning
  • Support the wider Region to ensure that colleagues across the Region have a suitable induction
  • Create the right culture in the Academy, role modelling new digital ways of working and leadership behaviours
  • Build an active working relationship with BIG, provide feedback and support the development of BIG reps
  • Regularly review individual performance through quality conversations, managing underperformance and celebrating success
  • Support the risk stores identified by the Regional Manager and Academy Store Manager through coordinating training plans, hosted within the Academy, to drive an improvement in performance
  • Promote inclusion and diversity within the Academy and the wider Region

Key Capabilities

  • Successfully embeds change for lasting commercial impact and results
  • Remain up to date with Store Performance and work with the wider management team to drive improvement
  • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
  • Spends time coaching colleagues to accelerate performance and personal growth
  • Supports team in dealing with challenging situations, minimising stress and finding solutions together
  • Recognises high performance and supports poor performers to improve
  • Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
  • Helps teams understand information and business messages by actively seeking out opinions and asking questions
  • Encourages colleagues to ask questions, challenge, try new things and learn from mistakes
  • Uses a combination of channels and technology to communicate, ensuring timely, clear and open communication with colleagues
  • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business
  • Focused on delivering results that matter to M&S and prioritises to complete on time

Technical Skills/ Experience

  • Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
  • Strong level of digital capability and an understanding and use of all systems including Excel, Word, Teams, Powerpoint
  • Good understanding of all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
  • Good working knowledge of VM principles
  • Confident to lead digital engagement and learning event
  • Good knowledge of the legal requirements within a store operation
  • Knowledge of our people policies and managing performance within a team
  • The ability to have difficult conversations with effective resolutions with colleagues
  • Good communicator and listener who will inspire, share their knowledge and best practices with others
  • Ability to plan and review across the week and the month
  • Ability to deliver under pressure demonstrating resilience
  • Ability to build and maintain relationships with key stakeholders across the store and region
  • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset
  • Good understanding of recruitment process to support ACA delivery across the region

Key Relationships and Stakeholders

  • Customers
  • Colleagues
  • Academy Store Manager
  • Regional Manager/ HRBP
  • Learning and Development Team
  • BU Leads (C&H, Food, Visual)
  • Recruitment team
  • Store Leadership team
  • BIG
  • Colleague services

This employer is a corporate member of myGwork – LGBTQ+ professionals, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

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