Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

Boeing delivers leading-edge platforms, technology, services and capabilities to bring the best value to the Ministry of Defence (MOD) and UK national security services. Major UK programmes such as Apache, Chinook, C-17, P-8A and Wedgetail are supported and delivered by Boeing Defence UK (BDUK), a subsidiary of The Boeing Company. Employing more than 1,400 people, BDUK also provides engineering sustainment and support for aircraft in service with the UK armed forces, along with virtual and instructor-led training. Leveraging our established defence business in the UK, and blending our local expertise with our ‘One Boeing’ global approach, BDUK is well positioned to support the UK with its current and future defence and security challenges.

Boeing Defence UK (BDUK) is looking for an number of Service Desk Analysts to join our 40 plus strong IT Operations Centre, based in either Bristol or Milton Keynes with partial remote working options. This team provide first line IT Support tp end users across the business. Previous IT experience is not essential as full training will be provided. We are primarily looking for candidates with great communication and customer services skills who would like to develop a long-term career within Boeing and take advantage of our fantastic career opportunities. We will do our utmost to develop you and to ensure that you progress within the team, and enjoy a full career with the Boeing Company. At Boeing we’re committed to rewarding excellence and fostering an inclusive environment where team members are seen, heard, valued, respected and fully engaged.

We welcome applications from candidates with demonstrable customer service experience such as retail, hospitality or a call centre environment.

Position responsibilities:

  • Work with the user over the telephone or via email to resolve problems with IT service issues

  • Ensure that requests for assistance are responded to in a timely manner according to agreed SLA’s

  • Diagnose and resolve problems accurately making sure they are logged correctly and either closed successfully or escalated appropriately to 2nd Line support teams

  • Seek to document and communicate new fixes and workarounds to 1st & and 2nd Line support teams

  • Ensure full adherence to escalation procedures in Incident, Problem & Change Management.

  • Take ownership of  escalations when asked, deliver solutions

  • Seek to improve process & procedures

Required Qualifications:

  • Customer Service experience

  • A willingness to work a day shift pattern (some weekend working on a rota)

Preferred Qualifications:

  • Great communication skills, both written and verbal

  • Ability to remain calm under pressure

  • Good analytical skills

Shift:

The position will be expected to work across a 7x24x365 day shift pattern. The role is to cover 5 days per week and will involve some weekend working on a rota basis.

Work Authorisation: This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll

Security Clearance: This position requires the ability to obtain a UK security clearance for which UK residency is required

Relocation: This position does not offer relocation. Candidates must live in the immediate area or relocate at their own expense

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