Grade

A

End Date

Sunday 31 October 2021

Salary Range

£18,385 – £18,410

We support agile working – click here for more information on agile working options.

Agile Working Options

Flexible / Variable Hours

Job Description Summary

17.5 hours per week

At Lloyds Bank we’re being driven by a clear purpose to Help Britain recover and together we’llmake it possible. Across the Group our branch colleagues are passionate about making a differenceto customers, businesses and communities. Join us and you’ll gain genuine opportunities to learn,grow and develop as part of our inclusive, values-led culture.

Job Description

To be a Customer Service Assistant in ourMiddlesbrough pool you’d be asked to work across ourMiddlesbrough, Stockton on Tees and Darlingtonbranches. We’d be looking for the following attributes:*You’ll needto be conscientious and genuine, caring about helping people move forward with theirfinances.Your ability to quickly build rapport will help you tounderstand and then meet your Customer’s needs to give them a truly excellentCustomer experience.You’ll act with care andintegrity making time to resolve queries, giving customersconfidence through the services you provide.Do these well and you’llbe helping customers take their next step in life using some of ourlatest inbranch technologies and wider digital services.Whether you’re greeting customers at the welcome desk, helping them at thecounter or working in other branch areas, you’ll make the most of yourbest talent just wanting to help people .Whatelse do we need?We’ll need you to be hardworkingideally with previous experience of delivering excellentservice no banking or finance experience isnecessary.Great attention to detail (forms, figures,systems, cash etc.)You’ll be a genuine teammatecollaborating with your branch colleagues to ensure our customers’needs are met.The flexibility to work across a number of branches in thelocal area and some Saturdays when needed.In return, we’llbe totally committed to investing in you. From your first day we’ll provide all thetraining and support you need… Many of our colleagues gain the opportunity to gain anindustry qualification working towards an IntermediateApprenticeship in Providing Financial Services or othercareer-advancing qualifications and opportunities to develop yourcareer further within the organisation. We’ll give you a reward package whichoffers you flexibility and choice. It enables you to choose the benefitsthat suit you: from additional cash payments, retail discount vouchers orbuying/selling annual leave. This is on top of investing in your future throughgenerous pensions, share schemes etc. Once a year you’llalso have the option to give a day to support initiatives within your localcommunity and make even more of a difference. We’re passionate about diversityand equal opportunity and gained industry recognition including Stonewall Top 100Employer, Top 30 Employer for Working Families, Gold Standard 2014 fromthe Business Disability Forum and Top 50 Employer for Women. Aboutapplying…Our roles often generate a lot of interest, so please bear in mindvacancies can close early so don’t delay in applying to us!We’re currently advertising our full time salary which would beprorata for reduced hour working which we fullysupport. Please note: In order to meet our regulatory requirements underthe conduct rules, We need all colleagues applying for, orundertaking, a role which is covered by these rules to abide by them atall times. You’ll have to keep the interests of customers and clients at the forefrontof your daily activities and exercise appropriate skill, diligence and integrity inall aspects of your role to avoid any breaches of these rules.If you have the passion for helping people we’re looking for and you want tomake a real difference to your community and career then we’d love to hear fromyou!

At Lloyds Banking Group, we’re driven by a clear purpose; to help Britain recover. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you’ll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you’ll have many opportunities to learn, grow and develop.

We’re focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

This employer is a corporate member of myGwork, the business community for LGBTQ+ professionals, students, inclusive employers & anyone who believes in workplace equality.

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