Job Description

At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.

In 2010, MOD awarded Boeing the £800 million Future Logistic Information Services (FLIS) contract as its Support Chain Information Services (SCIS) Delivery Partner. SCIS is a partnering arrangement between the MOD and Boeing Defence UK (BDUK) to improve the reliability and capability of the logistic information systems and services that deliver engineering, supply chain and business intelligence information. Boeing provides secure, stable and resilient SCIS services by assisting the MOD in streamlining and optimising its end-to-end logistics information system into an agile and effective capability that underpins the support chain.

This technical and customer focused role is to support the sustainment and adaptive changes of the Stores System 3 service to the MoD’s Inventory Managers and their warehousing customers.

The primary list of activities include:

Triage received Incidents and Service Requests and support resolution if in scope of the team or forward to the appropriate resolver group as required.

Key Skills: business process knowledge, SS3 application knowledge, Business Resolver Groups (MoD) knowledge, service management tool knowledge

Coordinate incident management resolution with BDUK and MoD teams

Key skills: team working, incident management, process management, programming

Support the ITOC in their scheduled tasks and be point of escalation if required

Key skills: Scheduled jobs interpretation, team working, application and message flow knowledge

Support the design, coding and documentation of system corrective and adaptive changes as contracted by the customer

Key skills: COBOL and SCL programming knowledge, business process knowledge, SS3 application knowledge, change management, project management

Develop business relationship with the end user community in order to improve understanding of their business and ensure our solutions best meet their needs

Key skills: stakeholder management, customer relationship, soft skills, good communication, deliver on promises

Work with Fujitsu who support the hardware and hosting services, respond to and raise incidents and liaise with their technical teams though to resolution

Key skills: Incident management, system monitoring, service management tool

The service level agreement is fundamentally to provide a 07:00 to 19:00 Monday to Friday (excluding Bank Holidays) service so some flexibility is required to ensure the team collectively provide support coverage during these hours. In addition, the service is supported outside of these hours on a 24/7 basis via the on-call process for high business importance incidents.

The person

  • This role would suit someone early in their IT career who is looking for an opportunity that will provide lots of training and development and a good introduction to the defence industry and working with the MoD, or someone who has skills with COBOL and SCL programming languages

  • Previous experience in an IT Service organisation with Incident Management experience would be advantageous

  • Experience of managing software application implementation and sustainment advantageous

  • Ability to remain calm under pressure or through demanding challenges

  • Good analytical and fault investigation skills

  • Can work on their own and as part of a team

  • Effective written and verbal communication skills

Desirable

  • S3 programming language

  • ITIL V3 Foundation

  • Knowledge of the VME platform

  • Knowledge of the Helmsman software

  • Experience and understanding of stakeholder structure

All information provided will be checked and may be verified.

Important information regarding this requisition: This position does not have sponsorship approval. This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.

PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE

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