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In 2010, MOD awarded Boeing the £800 million Future Logistic Information Services (FLIS) contract as its Support Chain Information Services (SCIS) Delivery Partner. SCIS is a partnering arrangement between the MOD and Boeing Defence UK (BDUK) to improve the reliability and capability of the logistic information systems and services that deliver engineering, supply chain and business intelligence information. Boeing provides secure, stable and resilient SCIS services by assisting the MOD in streamlining and optimising its end-to-end logistics information system into an agile and effective capability that underpins the support chain.
This technical and customer focused role is to support the sustainment and adaptive changes of the Stores System 3 service to the MoD’s Inventory Managers and their warehousing customers.
The primary list of activities include:
Triage received Incidents and Service Requests and support resolution if in scope of the team or forward to the appropriate resolver group as required.
Key Skills: business process knowledge, SS3 application knowledge, Business Resolver Groups (MoD) knowledge, service management tool knowledge
Coordinate incident management resolution with BDUK and MoD teams
Key skills: team working, incident management, process management, programming
Support the ITOC in their scheduled tasks and be point of escalation if required
Key skills: Scheduled jobs interpretation, team working, application and message flow knowledge
Support the design, coding and documentation of system corrective and adaptive changes as contracted by the customer
Key skills: COBOL and SCL programming knowledge, business process knowledge, SS3 application knowledge, change management, project management
Develop business relationship with the end user community in order to improve understanding of their business and ensure our solutions best meet their needs
Key skills: stakeholder management, customer relationship, soft skills, good communication, deliver on promises
Work with Fujitsu who support the hardware and hosting services, respond to and raise incidents and liaise with their technical teams though to resolution
Key skills: Incident management, system monitoring, service management tool
The service level agreement is fundamentally to provide a 07:00 to 19:00 Monday to Friday (excluding Bank Holidays) service so some flexibility is required to ensure the team collectively provide support coverage during these hours. In addition, the service is supported outside of these hours on a 24/7 basis via the on-call process for high business importance incidents.
This role would suit someone early in their IT career who is looking for an opportunity that will provide lots of training and development and a good introduction to the defence industry and working with the MoD, or someone who has skills with COBOL and SCL programming languages
Previous experience in an IT Service organisation with Incident Management experience would be advantageous
Experience of managing software application implementation and sustainment advantageous
Ability to remain calm under pressure or through demanding challenges
Good analytical and fault investigation skills
Can work on their own and as part of a team
Effective written and verbal communication skills
S3 programming language
ITIL V3 Foundation
Knowledge of the VME platform
Knowledge of the Helmsman software
Experience and understanding of stakeholder structure
All information provided will be checked and may be verified.
Important information regarding this requisition: This position does not have sponsorship approval. This requisition is for a locally hired position in the UK. Candidates must have current legal authorisation to work immediately in the United Kingdom. Boeing will not attempt to obtain Immigration and labour sponsorship for any applicants. Benefits and pay are determined at the local level and are not part of Boeing U.S. based payroll.
PLEASE NOTE: The successful candidate will be expected to undergo a SECURITY CHECK/CLEARANCE
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