Customer Service Administrator £18k – £20k per annum + monthly bonus Colchester, Essex Monday-Friday, 9am-5:30pmMy client, a successful online retailer based in Colchester is currently seeking a confident Customer Service Administrator to join their growing team. This is a fantastic opportunity to join a forward-thinking business who can offer a stable career.Benefits: Free on-site parking, close at Christmas, fun break room complete with Xbox and pool table, career progression opportunities, fun and sociable team, growing business, monthly bonus scheme.Duties:Consistently providing excellent customer service via telephone, email, live chat, and social mediaManaging customer queries regarding the progress of their ordersOpening and maintaining trade accountsIncreasing customer purchases by recommending further productsKeeping a log of all communication with the customer via the CRM systemLiaising with 3rd parties including couriers and suppliersDealing with any customer complaints by providing appropriate solutionsMaintaining and building knowledge of company productsWhen requested by the team leader, providing support to other teams where requiredFollowing up on customer reviews including online reviews and calling customers to ask for a review The ideal candidate:Experience working for an online retailer within a similar role desirableExperience within customer serviceB2C / experience dealing with retail customers essentialExperience working alongside internal warehouses and 3rd parties to fulfil ordersConfident character who strives to progress in careerA strong communicator with an excellent telephone mannerOffice Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website

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