Job Role: Customer Service Salary: £17.80ph (umbrella) Location: Remote Hours: Part-time 20 hours a week Monday to Friday, shift work between 8am – 7pm Temporary role: 3 months on goingBenefits100% remote workingFlexible working hoursFull paid training providedAssignment could lead to a longer duration of timeAn exciting opportunity has arisen for an experienced Customer Service Assistant for a Local Authority based in East London, however this is 100% remote working from home.The main responsibilities of this Customer Service role is: First point of call, to provide a first class professional customer service to residents and customers who live in the borough regarding any housing quieresAnswer telephone enquiries from customers in a professional manner that effectively addresses the concern raisedResearch requires information using accessible resources.Meet with corporate targets for first call resolution and other key metricsTo provide a high quality response to enquiries in accordance with internal quality thresholds as laid out in the balanced scorecard.Provide customers with relevant information to resolve their enquiry.Taking credit/debit payments from customersProcess forms, raise orders and applications by customersRoute inbound calls to appropriate sections.Complete call logs and other ICT systems as directed.Make recommendations in relation to appropriate courses of action to prevent a repeat occurrence of particular types of enquiry.Utilise relevant persuasive and reflective listening techniques to guide the customer to an appropriate outcomeSkills requiredGood attention to detailExcellent Customer Service skillsFlexibleAccess to good internet/wifi connection, a laptop and mobile phoneClients are looking to interview for this Customer Service role and shortlist shortly, so please submit your CV promptly for consideration. To apply for this Customer Service position please click APPLY NOW and expect a call from Chandani thereafter if your skills and experience match the requirement.Still searching? Not all of our vacancies are on our website yet. We’re happy to provide a tailored careers guidance service, so for the best chance of finding your ideal opportunity, get in touch with one of our specialist consultants and we will be able to support you with your job search.Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.Candidates must be eligible to live and work in the UK.For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business

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