Company Description

Please note this vacancy is a Fixed Term Contract for 6 months and is based in Worcester, UK.

NEC Software Solutions is headquartered in the UK and operates around the world.

We employ more than 3,000 people in six countries, building software and services to get our customers better outcomes.

We traded as Northgate Public Services until 1 July 2021 when we rebranded to align with our owners, NEC. Most of our subsidiary companies did too (APD Communications, i2N, EMIS Care and Charter Systems) but our service design agency still trades as Snook.

We’ve been part of global tech company NEC Corporation since January 2018.

Job Description

We provide diabetic eye screening services across the UK and Ireland, helping patients live healthier lives by providing excellent, high quality and innovative screening services to the NHS. Our aim is to provide a joined-up service to all our patients

Communications / Telephony focused – though general IT skills will also be called upon.

·Problem solving skills called on to triage and help resolve any complications
Can work as part of a delivery team, or work individually

· Ensuring excellent customer services by taking all inbound calls from patients and other healthcare professionals in a timely manner. Primarily booking, cancelling, or rescheduling appointments for diabetic eye screening. 

·Database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received. 



·         Broad Telephony / Communications Background

·         VOIP Experience

·         Comfortable working with software logs to triage issues and supply correct     information

·         Experience and confidence with networking and the concepts within a wider            Telephony solution

·         Microsoft Client/Server / Database experience


Approach / Mentality

·         Excellent problem analysis and solving skills

·         “Can-do” positive attitude

·         Desire and initiative to explore solutions to understand them further

·         Ability to understand a full solution and the various components within

·         Able and confident to work well in a team and as an individual

·         Comfortable working alongside partners and customers

·         Ability to own a problem through to conclusion

·         Confidence to work under pressure conditions on occasion and focus on the key                requirements through to success

Desirable Attributes

·         Knowledge of Telephony systems and call centre experience

·         Experience of database data entry

·         Competent with MS Word and Excel

·         Customer Service skills


–          GCSE English to grade C (or equivalent)

Additional Information


Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.

All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.

At NEC, the health and safety of our colleagues and protection of the environment are paramount and a measure of our success. We strive to ensure a safe working environment and arrangements to support this.

NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.

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