Job summary
This is an exciting opportunity to join our Primary Care team. We are looking for an individual who is just as passionate as us about ensuring we provide the best possible care to patients.
The Quality Assurance Lead is responsible for providing oversight on clinical and operational quality and effectiveness across HMP Norwich and for ensuring the services provide accurate and appropriate clinical quality information for internal and external partner assurance.
Main duties of the job
This is a high-profile post responsible for the support and oversight of Service Leads to ensure delivery of safe and effective care by overseeing the management of quality across a range of primary care services. The post holder will advise the Head of Healthcare and the Senior Managers at HMP Norwich/HCRG on the requirements needed to meet all quality and clinical regulatory and professional standards and support the collation and presentation of contractual clinical quality information to meet the relevant CQUINS / KPIs.
Please see Job Description for full responsibilities.
About us
About the Company
We change lives by transforming health and care.
Established in 2006, we are one of the UKs leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year – guided by our simple values: we care, we think, we do.
Were committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. Were a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesnt happen often, sometimes a role is very popular, and well need to close it earlier than the date weve shown here. If youre keen to join our team, wed love to hear from you so please apply as soon as you can.
Job description
Job responsibilities
As our Quality Assurance Lead you will receive a salary up to and in addition you will receive:
- Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality
- NHS Pension if you have a professional registration NMC/GMC
- Access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
- We are pleased to offer access to Wagestream – which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees – simply get paid as you go.
- A committed Learning and Development team who work closely with Universities and Health Education England to further your potential and support your progression
- Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
- Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
- Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual Ask our Executives event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
- Working in an environment focused on the highest clinical and quality standards with most of our services being rated overall good or outstanding by the Care Quality Commission
- Degree Level Education
- Minimum of 5 years post registration experience working in a Health and social care environment, preferably in Primary Care.
- Competent in Incident investigation including root cause analysis
- A comprehensive understanding of Complaints management including investigation, trend analysis and responses.
- Experience of Service Delivery and improvement
- Experience of working with multidisciplinary teams
- Experience in healthcare of clinical effectiveness, Quality and Safety.
- Commitment to keep up to date with developments in own specialist area and to ensure that work reflects current knowledge
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages Outlook, Word, Excel.
Job description
Job responsibilities
As our Quality Assurance Lead you will receive a salary up to and in addition you will receive:
- Access to our Strive for Better networks, a national support and professional network made up of NHS professionals like you, giving you the chance to constantly develop industry-leading care and quality
- NHS Pension if you have a professional registration NMC/GMC
- Access to our free well-being service available 24/7/365 online and by telephone including; counsellors, post trauma incident support, legal, debt and practical life management helpline, guided self-help, telephonic career coaching and monthly well-being newsletters
- We are pleased to offer access to Wagestream – which lets you track your pay throughout the month and stream your earned wages into your bank account if you need them. No more high-interest loans or overdraft fees – simply get paid as you go.
- A committed Learning and Development team who work closely with Universities and Health Education England to further your potential and support your progression
- Access to a range of courses and e-learning to develop further skills, bespoke career pathways and opportunities continuing your professional development
- Innovative forward-thinking culture with the opportunity to put forward your ideas to contribute to the way we work. You will be encouraged to apply for national funding to drive your initiatives locally to benefit our patients and service users
- Rewarding and supportive teams, you will be recognised and have opportunities to recognise others by nominating for local and national awards annually and taking part in our new virtual Ask our Executives event, where you can submit questions to the board and hear updates regularly on company strategy and objectives
- Working in an environment focused on the highest clinical and quality standards with most of our services being rated overall good or outstanding by the Care Quality Commission
- Degree Level Education
- Minimum of 5 years post registration experience working in a Health and social care environment, preferably in Primary Care.
- Competent in Incident investigation including root cause analysis
- A comprehensive understanding of Complaints management including investigation, trend analysis and responses.
- Experience of Service Delivery and improvement
- Experience of working with multidisciplinary teams
- Experience in healthcare of clinical effectiveness, Quality and Safety.
- Commitment to keep up to date with developments in own specialist area and to ensure that work reflects current knowledge
You will also need to be confident using IT systems and be able to demonstrate working knowledge of Microsoft Office packages Outlook, Word, Excel.
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Person Specification
General Requirements
Essential
- Click Apply for this job above to view the Job Description on our career site
Desirable
- Click Apply for this job above to view the Job Description on our career site
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
