Following recent internal changes a fantastic opportunity has arisen for an Income Officer to join our busy team.

The role is on full-time basis working 37 hours per week. The role will be a mix of home and office working. However, there will be a requirement to attend meetings at our head office in Birkenhead and potentially other locations as deemed necessary to fulfil your role and complete training.

Income Officer Role:

The purpose of the role is to maximise rent collection from a portfolio of approximately 900 current rent accounts. This is a specialist role that requires a detailed knowledge of Universal Credit and Housing Benefit regulations in order to actively assist tenants secure their full entitlement to benefits available to help customers meet their rent liability and so avoid accruing rent arrears.

Income Officer Requirements:

In addition, it is essential that candidates have experience in preparing cases for court following the Civil Procedure Rules as well as attending Rent Possession Hearings. Candidates should demonstrate this in their application.

Candidates should be able to demonstrate an ability to work under pressure and be motivated by challenging individual targets.

Good verbal and written communication skills are a must in this role as is a proficiency in using ICT packages.

There may be occasions when home visits are required, therefore, candidates must be able to drive and have access to their own vehicle.

About us:

Magenta Living are committed to creating a diverse and inclusive workforce and are proud to be an equal opportunities employer. Applications from all suitably qualified individuals are encouraged regardless of age, disability, gender, gender identity, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. We offer a range of family friendly policies and flexible working arrangements to support employees from different backgrounds.

We will positively encourage applications from candidates with protected characteristics which are under-represented in specific roles in accordance with Section 158 of the Equality Act 2010.

If you think you are suitable for the Income Officer role, please apply now!

Closing date: 21st May 2023

Interview date(s): 31st May 2023