Sovereign is introducing some exciting new roles as it launches a Customer Support Fund of 1.5m per year to provide additional services for customers. As part of our commitment to build thriving Communities the Customer Support Fund will allow us to deliver services including Grants for residents, Energy Support, Job Coaching, Money Coaching and Money and Debt advice. You’ll have the opportunity to join a business that puts customers at the heart of all we do and shape one of the largest programmes being delivered to support people through the cost of living crisis.

We have an opportunity to join the team as a Customer Income Advisor on a full time fixed term contract until March .

This role will follow our hybrid approach of home, office and resident visit working. You will be covering our Wiltshire locality.

The starting salary is £29, – £35, depending on experience.

The role:

As a Customer Income Advisor you’ll support customers across our tenures with money management and welfare advice. Managing your own caseload with minimal supervision you’ll provide practical help with welfare benefit, tax credit checks, debt and housing issues, signposting our customers to internal specialists and external agencies when needed.

Your responsibilities will include:

  • Providing money management and welfare benefit advice
  • Keeping up to date with changes in welfare reform and legislation across tenures
  • Providing practical help and support to customers 
  • Providing training, information and support to colleagues
  • Signposting customers to internal specialists and external agencies for support
  • To be successful in this role you’ll need:

  • Experience advising on welfare benefits or a background in income management 
  • Knowledge and experience of either social housing, home ownership or the private rented sector
  • Empathy and the ability to communicate with a wide range of customers
  • To be a self-starter with a proactive approach and possess the ability to work without close supervision
  • To have effective decision-making skills, a diplomatic and confidential approach and the ability to prioritise a busy workload.
  • As you’ll need to travel in this role, having a car and full driving licence is essential. 

    A DBS check will also be undertaken for the successful candidate.

    What we can offer you

    As a member of the Customer Accounts Team you will be part of a friendly, dedicated and supportive working environment.

    We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people’s lives. This role can give you the opportunity for a career within a successful and diverse organisation.

    Some of our benefits include:

  • £ yearly flexible benefit pot to use against benefits of your choice
  • Flexible working
  • 25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
  • A chance to buy or sell holiday as part of our flexible benefits package
  • A generous pension scheme matching up to 12%
  • Life cover as soon as you join us
  • You will be a part of our Recognition scheme where you can be gifted retail vouchers
  • A range of wellbeing discounts including Gym Memberships
  • A wide selection of other benefits available
  • About us

    Sovereign provides 60, homes across the south and south west of England and the Isle of Wight. We’re driven by our social purpose with residents at the very heart of everything we do. We build homes, provide great services but also invest in long term sustainability, creating great places to live in partnership with our residents.

    While we’re a not-for-profit organisation with every penny reinvested in homes and services, we are also a major business. With the financial standing of a FTSE- business, we combine our financial and organisational strength, along with funding from government, banking and capital markets, to maximise our social impact.

    What we do makes a real difference to people’s lives and by joining us you can share the satisfaction of doing something that really matters. We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign.