Job summary

We are looking for a proactive, compassionate communicator to join our team as a Patient and Carer Experience Officer. This key role will support the Patient and Carer Experience team to improve the quality of Trust services through collaborative working to ensure high standards of care are provided to patients, their families and carers. Engaging with people from a range of backgrounds to understand their experiences and share learning, the role requires excellent communication skills and objectivity.

The ideal candidate will enjoy talking to patients and carers, have a professional curiosity and good writing skills. They will have exceptional customer service skills, be a team player and be flexible in order to support the diverse and dynamic work load of the Patient and Carer Experience Team. Furthermore, they will be required to work with a wide range of colleagues within the Trust and the wider Gloucestershire system, have good organisational awareness and experience of accessing clinical systems.

For an informal chat about the role and the team, please contact Kate Bowden on

Main duties of the job

Work alongside colleagues in the Patient and Carer Experience Team to effectively manage and resolve concerns and complaints on a daily basis.

Listen to patients and carers’ experiences and responding in a compassionate and sensitive way (both verbal and written).

Liaise with appropriate managers, staff, patients, their families and carers to agree outcomes.

Prioritise and adjust workload to meet changing deadlines.

Visit patients and carers in hospital to hear their views and advocate for them.

About us

At Gloucestershire Health and Care NHS Foundation Trust, we are supportive of the people we care for in the community and aim to provide a fully responsive service to everyone who needs it. This is the same approach we take for our employees. We look to value the skills and experiences of those we work with, whether they are service users, carers, families or those looking to work with us.

Gloucestershire Health and Care NHS Foundation Trust is part of the NHS. We treat NHS patients according to NHS principles and standards. The difference is the Trust is accountable to local people, rather than to Government, and so we are able to work closely with our community to develop services in the way that best suits the needs of local people.

Our Staff Survey results showed people at our Trust feel they are engaged, part of a team and work for a compassionate and inclusive organisation.

Our overall scores were better than average in eight of nine themes and level in one – the best overall results for a community, mental health and learning disabilities Trust in the south west and first equal amongst all sector NHS providers within the region too.