Administrator/Failsafe Support Job Vacancy in South Tyneside, England, UK

Job summary

** Previous applicants need not apply ***

“The Diabetic Eye Screening Programme which specialises in detecting sight threatening conditions caused by Diabetes has an exciting opportunity for an enthusiastic, dynamic Administrator/Failsafe support to join our team. This permanent position is well suited to an individual who displays excellent organisation and communication skills, has attention to detail and wishes to further their knowledge in Diabetes and its risk factors.”

administration and failsafe is the starting point of the screening pathway so this is an opportunity to make a real difference.

Administration duties include regular monitoring of database to ensure accuracy and make any changes as notified by patients and GPs and failsafe to monitor all elements of the screening pathway including all referrals to ophthalmology until discharge

Main duties of the job

Diabetic eye screening is one of the 15 essential regular healthcare checks that everyone with diabetes can access to help reduce the risk of serious diabetes complications.

Diabetic eye screening helps to reduce the risk of sight loss.

Post holder will be the first point of contact for all service users including carers and GPs, making appointments and dealing with screening queries. Ensuring the effective communication and efficient running of the administrative pathway of the screening programme. To book screening appointments for patients including management of clinics. To monitor all patient and GP communications generated from the screening system and deal with onward referrals into Ophthalmology following failsafe procedures.

Work with the failsafe officer to implement failsafe procedures including already established pathways but contribute to new and updated guidance. Monitor all patients from invitation to referral as they move through the screening pathway and updating all databases used to monitor breaches.

Build on already established relationships within both referral centres to ensure smooth exchange of data to enable update of pathways

Assist in the collation and production of statistical information using the reporting systems within the screening software

About us

At North Tees & Hartlepool NHS Foundation Trust our main priority is, and always will be, to provide safe and high quality care to our patients every day; the kind of care we would want for ourselves and our loved ones. We want our organisation to be the best place to work with the right staff, in the right roles, at the right time, to ensure we deliver exceptional patient care and experience.

We will support staff through providing an inclusive and supportive workplace with health and well-being initiatives, staff benefits and opportunities for personal and professional development. Staff recognition is very important to us; as well as performance reviews and appraisals, we recognise staff through Star and Team of the month, colleague recognition – a note of thanks, Managers Awards, Shining Stars and Service Awards.

We recruit for values and “Together we are North Tees & Hartlepool”