To support and contribute to the smooth running of the Children’s Occupational Therapy Service by providing a co-ordinated, efficient and effective administrative and clerical
- Tasks will include the development of administrative procedures, processing referrals, answering the telephone, liaison with children’s families/carers and other professionals, producing accurate and well-presented documents and reports, ordering of specialist equipment and stationary, coordination and payment of invoices and data inputting on the computerised client database information system.
- Specialist Children’s Occupational Therapy administrative support.
Interview date: 18th May 2023
Main duties of the job
1. To answer telephone calls, including calls from distressed or angry parents, find out the facts of the situation and using judgement and experience to try and resolve the problem or, if unable to do so, to refer them on to the appropriate person.
- To take and relay accurate messages in a timely manner. To feed back to callers on service responses where appropriate.
- To ensure that all referrals are prioritised and processed in line with departmental procedures and are entered onto the client information system.
- To use advanced skills to word process letters, reports, assessments and discharges, which will include medical terminology, and distribute as requested by the team members.
Croydon Health Services NHS Trust provide hospital and community services from a number of community and specialist clinics throughout Croydon. The Trust was formed on 1st August 2010 through the integration of Croydon Community Health Services and Mayday Healthcare NHS Trust. Around 4,100 staff provide services for a population of over 360,000 people who are relatively young with a high level of ethnic diversity. Our main hospital site, Croydon University Hospital is one of the busiest in London. We’re also leading the way in providing more healthcare outside hospitals at clinics, specialist centres and in people’s homes. Our experienced district nursing teams, Allied Health Professionals and community matrons look after people of all ages across Croydon and our Children’s Hospital at Home cares for children with long-term conditions without them having to come to hospital. Across the NHS everyone is working hard to meet growing demand and we’re no exception. But with the right people on board, we are rising to this challenge, putting our people in the driving seat, encouraging innovation and transforming our services to give local people the quality of care they you want the opportunity to have a real impact, challenge yourself and be part of an NHS Trust that’s making a real difference then a career at Croydon Health Services could be just what you’re looking for.
18 April 2023
Agenda for change
£25,838 to £27,285 a year pro rata incl of HCAS
Crystal Children’s Development Centre
***** Please see the attached supporting document which contains more information about the role.*****
EDUCATION AND QUALIFICATIONS
- Basic literacy and numeracy, including percentages and averages, equivalent to GCSE English and Maths, Grade A-C.
- NVQ Level 3 or equivalent plus relevant practical experience.
KNOWLEDGE AND UNDERSTANDING
- oWorking knowledge and understanding of confidentiality.
- oAwareness of Risk Assessment and Health and Safety.
- oUnderstanding of and ability to provide good quality service to all users of the service.
- oUnderstanding of medical and Occupational Therapy terminology
- oWorking within an administrative capacity.
- oExperience of working within a team.
- oProficient use of Microsoft Office software, including Excel spreadsheets.
- oTyping speed of at least 40 words per minute.
- oExperience of working within the NHS or similar.
- oExperience of working with client/patient based IT database systems.