Job responsibilities
Most people at some point intheir life may benefit from navigation through encounters with differenthealth services, agencies and professionals, across an often-confusing seascapeof health, social and community care. Effective navigation is a key element of deliveringcoordinated, personalised care and support.
Junior Social Prescribing LinkWorkers can play a crucial role in helping people to get the right support, atthe right time to help manage a wide range of needs. This may include supportwith long-term conditions, social and welfare needs which may be supportedin-house or signposting to a range of statutory and voluntary sector services.
Duties & Responsibilities
Administration duties:
Supportpatients to access appropriate local services; this requires awareness andknowledge of services/providers, how to refer and direct people toward them.This may include working with patients and carers directly with face-to-facetime, with a case management approach either in a GP Practice or Home Visit
Supportwith the delivery of projects, programmes and service improvement when required
Workwith patients and families in a person-centered way, as well as with otherstaff in different services and sectors to help facilitate and link theperson/carer to the right service
Makebasic need assessments and/or follow up and make sure multidisciplinary team(MDT) care plans are fulfilled. At times, more detailed needs and/or riskassessments may be required with developments/adjustments to care plans
Workwithin and closely liaise with an MDT andsupport clinicians to provide timely best care and support
Accurateup-to-date record keeping, creating and maintaining a database of localservices is important
Ensuringpersonalised care plan action points happen, and if not will be able to liaisewith relevant team members
Supportingand enabling healthier behaviours and self-care
Workacross a range of service providers developing and maintain professionalrelationships and network across organisations
Applyproblem solving skills to help create solutions with the person/carer and theMDT personalised ways to support people
Havea sound understanding of theory and principles of person-centred care, longterm conditions and health and social policy
Communication:
The post-holder shouldrecognise the importance of excellent and effective communication skills, withsensitively to different cultures, beliefs and communication needs areessential, making sure every contact counts. The post-holder should strive to:
Communicateeffectively with other service/team members in a timely manner
Communicateeffectively with patients and carers in a timely manner
Recognisepeoples needs for alternative methods of communication and respond accordinglyin a timely manner
Reportpatients who behave in an inappropriate manner to the practice manager orproject/service manager
Confidentiality:
The post-holder shouldrecognise the importance of confidentiality and information governanceprocedures within the service/team and will strive to:
Inthe course of seeking treatment, patients entrust us with, or allow us togather, sensitive information in relation to their health and other matters.They do so in confidence and have the right to expect that staff will respecttheir privacy and act appropriately
Informationrelating to patients, carers, colleagues, other healthcare workers or the servicemay only be divulged to authorised persons in accordance with the NGPS policiesand procedures relating to confidentiality and the protection of personal andsensitive data
Inthe performance of the duties outlined in this Job Description, the post-holdermay have access to confidential information relating to patients and theircarers, staff and other healthcare workers. They may also have access toinformation relating to NGPS as a business suchinformation from any source is to be regarded as strictly confidential
Contributionto the Implementation of Services:
The post-holder will:
Applyall policies, standards and guidance
Developand maintain all policies, standards and guidance
Participatein clinical and non-clinical audits as and when appropriate
Useevidence and data to contribute to improve services
Equality and Diversity:
The post-holder will supportthe equality, diversity and rights of patients, carers and colleagues, toinclude:
Actingin a way that recognises the importance of peoples rights, interpreting themin a way that is consistent with procedures and policies, and currentlegislation
Respectingthe privacy, dignity, needs and beliefs of patients, carers and colleagues
Behavingin a manner which is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights
Health & Safety:
The post-holder will assistin promoting and maintaining their own and others health, safety and securityas defined in the Health & Safety Policy, to include:
Usingpersonal security systems within the workplace according to guidelines
Identifyingthe risks involved in work activities and undertaking such activities in a waythat manages those risks
Makingeffective use of training to update knowledge and skills
Usingappropriate infection control procedures, maintaining work areas in a tidy andsafe way and free from hazards
Reportingpotential risks identified
Information Management and Technology:
Thepost-holder will strive to:
Routinelyuse technology to support and undertake day to day tasks, planning andcommunication (EMISWEB, SystmOne, NHS Mail and local intranet system)
Reviewand process data using accurate Read codes and local templates to ensure easyand accurate retrieval for monitoring and audit processes
Quality:
The post-holder will strive to maintain quality,and will:
Tohave a thorough knowledge of all procedures, policies and protocols
Towork in accordance of written procedures, policies and protocols
Alertother team members to issues of quality and risk
Assessown performance and take accountability for own actions, either directly orunder supervision
Contributeto the effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
Workeffectively with individuals in other agencies to meet patient needs
Effectivelymanage own time, workload and resources
Responsibleto (reporting relationship)
Project/ServiceManager
Directorsof NGPS
NOTE: This job description is not designed to be an exhaustive list of key resultareas and main duties. NGPS reserves the right to make changes to this jobdescription to meet the changing needs of the Company and/or NHS
