Role

:

The role will be predominately answering a volume of inbound calls from customers calling to discuss their mortgage loan.

The calls can be general customer service queries, through to complaints.

You will need to plan and prioritise allocated workloads against agreed standards whilst take ownership for investigating and responding to internal and external requests accurately and efficiently.

Experience, Knowledge, Skills

  • Able to embrace change whilst adopting a positive attitude.
  • Experience of working in a target driven environment centred on customer delivery.
  • Understanding of Microsoft office applications.
  • Able to interpret and respond clearly and effectively to verbal requests over the phone or in writing.
  • Understanding numerous / complex administration processes and policies.
  • Experience of working in a customer facing / engagement environment.
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    Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.