Job summary

We have an exciting opportunity for enthusiastic and versatile individuals to join the Trust as a receptionist and administrator in the Medical Outpatients department.

Medical Outpatients hosts clinics for specialties including Gastroenterology, Endocrinology, Thoracics, Neurology and Nephrology. It is a very busy and interesting environment, having a hard-working and forward-thinking philosophy with patient care at the focus of what we do.

If you are looking for a role that provides you with the opportunity to show off, you’re caring and compassionate side, you like a busy atmosphere, you like working methodically with a good attention to detail, you are a team player, and you can work flexibly, this may be the job for you!

Part-Time 19 Hours Per Week

Interview Date – 17th May 2023

Main duties of the job

The post holder will be a member of a large admin team and will provide an essential first point of contact between the hospital, patients and their relatives, and all other healthcare professionals. They will deal efficiently and effectively with direct and indirect patient contact.

They will have responsibility for the administration of clinics. They will monitor patient waiting lists according to the Patient Focus Booking policy and will provide professional reception duties. They will need to work flexibly to cover different shifts which will include early, evening and weekend shifts. The post holder will be required to track and collect patient notes and be able to work well autonomously and as part of a team.

They will occasionally take minutes and attend monthly team meetings.

General working days to include Monday to Friday. There is a requirement to work early and late evening shifts as part of an initiative in Medical Outpatients to extend clinic hours: clinic times are between and 9pm. Reception team are required to cover between these times.

We are looking for cover 2 days per week

  • Monday 08:00 -18:00
  • Tuesday 08:00 – 18:00

About us

Join us at the Norfolk and Norwich University Hospital and be part of a workforce of over 10,000 staff!

The NNUH is one of the largest NHS trusts in the UK, providing first-class acute care for around one million people, living in Norfolk and surrounding areas. We are a teaching and research hospital, at the forefront of innovation, home to state-of-the-art facilities, such as the Quadram Institute. We are pleased to work closely with the University of East Anglia, providing teaching opportunities for our staff and placement opportunities for their students. We attract some of the best and leading professionals from across the country and are proud that our workforce represents 94 countries from across the world.

We are a friendly, collaborative hospital, working with local services and home to N&N Hospitals Charity

We can offer you the full range of NHS benefits/discounts and in addition:

  • Flexible working hours
  • Fast Track Staff Physiotherapy Service
  • Multi Faith prayer room
  • Discounted gym memberships
  • Excellent pension scheme and annual leave entitlement
  • Wagestream – access up to 40% of your pay as you earn it
  • Free Park & Ride service direct to NNUH site
  • Free 24-hours confidential counselling support
  • On-site Nursery
  • On-site cafes offering staff discounts
  • Support in career development
  • Flexible staff bank
  • Salary Sacrifice schemes including lease cars, Cycle to Work scheme and home electronics

Date posted

27 April 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£20,270 to £21,318 a year Per Annum, Pro Rata

Contract

Permanent

Working pattern

Part-time

Reference number

234-23-M0007

Job locations

Norfolk and Norwich University Hospital

Norwich

NR4 7UY

Job description

Job responsibilities

  • To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
  • To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
  • To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
  • To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
  • To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
  • To ensure appointment lists are maintained and prepared in readiness for clinical work.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post

Job description

Job responsibilities

  • To provide a support service to the technical, secretarial, medical and nursing staff of the Department.
  • To carry out receptionist duties, including prioritising and arranging appointments and maintaining the various appointment systems, identifying test requests and investigations, and co-ordinating the various clinics within the department.
  • To deal with patients and external and internal staff enquiries in person or via the telephone, in a courteous and confidential manner and provide assistance as required.
  • To ensure patients safety and well-being in the waiting area prior to them being called for their appointment and alerting appropriate staff to any cause for concern.
  • To keep a log of telephone requests for investigations in line with department policy, prioritising these and ensuring messages are conveyed to the appropriate technical staff.
  • To ensure appointment lists are maintained and prepared in readiness for clinical work.

Please refer to the Job Description for the full specification of responsibilities and requirements for this post

Person Specification

Qualifications

Essential

  • Good general standard of literacy and numeracy

Experience

Essential

  • Experience in NHS or customer service organisation

Skills

Essential

  • IT skills – accurate data input
  • Good communication and interpersonal skills

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
  • Flexible – able to multi-task and prioritise
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion
Person Specification

Qualifications

Essential

  • Good general standard of literacy and numeracy

Experience

Essential

  • Experience in NHS or customer service organisation

Skills

Essential

  • IT skills – accurate data input
  • Good communication and interpersonal skills

Attitude, aptitude

Essential

  • Effective role model, demonstrating NNUH’s PRIDE values of People focused, Respect, Integrity, Dedication and Excellence
  • Flexible – able to multi-task and prioritise
  • Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .