job details

Are you a dedicated Field Service Technician looking to join a large manufacturing business in Peterborough? Do you have experience with dealing products, customer relationships and presenting a professional image? If so, this could be the perfect role for you!

Role Overview:

Working as part of a dedicated team of specialist field service and service engineers, you will develop and maintain detailed operational, diagnostic and troubleshooting knowledge on multiple product ranges, resulting in class-leading dealer and customer support.

Key duties and responsibilities

  • Attend customer manufacturing facilities to inspect and rectify identified component quality issues to assist factory teams with as-delivered quality deliverables.
  • Plan and conduct field visits on identified machines, assisting dealers and OEM’s with complex fault diagnosis and rectification, minimising machine downtime and customer pain. Carry out repairs to the highest standard, providing a “First Time Fix” to the customer.
  • Conduct assigned activities on NPI field follow programs as applicable
  • Provide dealer training and assessment based on field engineering expertise in conjunction with ongoing product support initiatives
  • Support helpdesk analysts with resolution of field queries raised through the technical helpdesk
  • Perform advanced failure analysis, either independently or in conjunction with dealer personnel as required
  • Conduct all work practices in line with company health and safety policies
  • You will work collaboratively with service engineers, helpdesk analysts, dealers, design engineers and product support representatives to investigate and resolve complex product reliability problems and factory quality issues.

    • Key skills you will exhibit in this role will include data extraction, analysis and interpretation, including the use of telematics, failure analysis, complex troubleshooting and problem solving, process management and application/systems knowledge.

    Through demonstrated capability, you will be able to communicate technical information, verbally and written, including detailed technical reports, in a clear, concise and accurate manner with both internal and external customers.

    If this sounds like a position you are interested in, please click apply below or call Kerry on 01489 560 206 to find out more!

    Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

    For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

    …

    Are you a dedicated Field Service Technician looking to join a large manufacturing business in Peterborough? Do you have experience with dealing products, customer relationships and presenting a professional image? If so, this could be the perfect role for you!

    Role Overview:

    Working as part of a dedicated team of specialist field service and service engineers, you will develop and maintain detailed operational, diagnostic and troubleshooting knowledge on multiple product ranges, resulting in class-leading dealer and customer support.

    Key duties and responsibilities

  • Attend customer manufacturing facilities to inspect and rectify identified component quality issues to assist factory teams with as-delivered quality deliverables.
  • Plan and conduct field visits on identified machines, assisting dealers and OEM’s with complex fault diagnosis and rectification, minimising machine downtime and customer pain. Carry out repairs to the highest standard, providing a “First Time Fix” to the customer.
  • Conduct assigned activities on NPI field follow programs as applicable
  • Provide dealer training and assessment based on field engineering expertise in conjunction with ongoing product support initiatives
  • Support helpdesk analysts with resolution of field queries raised through the technical helpdesk
  • Perform advanced failure analysis, either independently or in conjunction with dealer personnel as required
  • Conduct all work practices in line with company health and safety policies
  • You will work collaboratively with service engineers, helpdesk analysts, dealers, design engineers and product support representatives to investigate and resolve complex product reliability problems and factory quality issues.

    • Key skills you will exhibit in this role will include data extraction, analysis and interpretation, including the use of telematics, failure analysis, complex troubleshooting and problem solving, process management and application/systems knowledge.

    Through demonstrated capability, you will be able to communicate technical information, verbally and written, including detailed technical reports, in a clear, concise and accurate manner with both internal and external customers.

    If this sounds like a position you are interested in, please click apply below or call Kerry on 01489 560 206 to find out more!

    Randstad CPE values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are more than happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

    Candidates must be eligible to live and work in the UK.

    For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.

  • skills

    5S

  • qualifications

    17th edition

  • education

    administration