Manages the local IT function

About the role:

We are looking to recruit an IT Account Lead based in Northern Ireland, whom will be responsible for delivery and growth of key customers – where a contracted role for IT delivery exists, service ownership into those customers, and a point of contact within key accounts. Leading ring fenced team(s).

The responsibilities of the role include:

  • Own and deliver within the cost base for assigned customers
  • Own the (matrix) Service Delivery Management and ultimately service delivery for customers
  • Own the Programme Delivery for Customers, working with the TTS delivery capability
  • Own and manage the ‘ring-fenced’ or account aligned services, leveraging shared services as far as possible – in a matrix organisation
  • Be the champion for customer during major issues or incidents
  • Develop a high performing Account Team and instil a culture of continuous improvement

    • What we’re looking for:

  • Demonstrable effectiveness in building relationships across whole organisations
  • Demonstrable and effective relationship building
  • Demonstrable actions in line with Capita values (VOICE)
  • Leadership skills and capabilities demonstrating the ability to operate in a command control during customer issue
  • Ability to work effectively at pace, in circumstances where time if of essence
  • Demonstrable capability to own and manage risks and issues at a senior level

    • About Capita Technology and Software Solutions

    Capita Technology and Software Solutions (TSS) is a 5000 people strong global shared service, responsible for delivering innovation and digital transformation for Capita’s colleagues, businesses and clients. 

    We design, build and run the right technical competencies and partnerships to enable Capita to deliver seamless public and customer services – from working collaboratively with Capita’s businesses to shape the right technology and software solutions to take to market, to ensuring colleagues have access to resilient, predictable IT services and support, that enables them to work effectively and securely.

    TSS is right at the heart of Capita, as we work to create a technology-led organisation. You’ll be part of a Capita-wide network of 55,000 experienced, innovative and dedicated individuals across multiple disciplines, sectors and countries. There are countless opportunities to learn new skills and develop in your career, and we’ll provide the support you need to do just that. Our purpose is to create a better outcome for you .

    What’s in it for you?

  • 23 days’ holiday (rising to 27) with the opportunity to buy extra leave
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks’ fully paid maternity, adoption and shared parental leave, paternity pay of two weeks…and plenty more
  • Voluntary benefits designed to suit your lifestyle – from discounts on retail and socialising, to health & wellbeing, travel and technology
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice
  • Access to our Employee Network Groups, which represent every strand of diversity and allow colleagues to connect and learn from each other on an open, inclusive platform

    • What we hope you’ll do next:

    Choose ‘Apply now’ to fill out our short application, so that we can find out more about you.

    To view our Covid-19 and process adjustments information, please visit the Capita Careers site.

    Equal Opportunities

    We’re an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees. During the application process, you’ll be asked to share your personal characteristics and data with us. This helps us understand our audience so we can make sure we are doing everything we can to attract a diverse range of people and ensure our recruitment processes are fair and inclusive.