We are looking for a dynamic, flexible and organised individual to join our team as Health and Wellness Co-ordinator.
Health and Wellness is of the utmost importance to Dartford and Gravesham NHS Trust, the NHS People Plan and our own Trust People strategy “Joy at Work”, which has a strong focus on delivering a wide range of health and wellbeing initiatives to support the health and wellbeing of our staff.
This is an exciting and varied role with lots of opportunity to use your initiative and to further help shape the future of services provided to our staff. The postholder has a multifaceted support role and will cover many aspects of the Health and Wellness services working with an extensive remit.
We are looking for someone with a strong admin background, as the successful postholder will be required to deputise for the Administration Manager and act as admin lead for a number of projects such as menopause clinics and acupuncture. They will also be expected to line manage the clerical officers and support with the wider Health and Wellness transformation programme.
Main duties of the job
This job role is a multifaceted supportive role and will cover many aspects of the Health and Wellness service working within an extensive remit; the staff member will need to work closely alongside other team members to support Trust staff and to those with whom we have a service level agreement.
The post holder will work to promote person centred welfare for service users and to assist in providing a safe caring environment where staff feel valued and supported. They will act as the initial point of contact for the Trust’s own Time to Talk team and will also work closely with the visiting counsellors who provide some of the Trusts programmes.
One of the key aims of this role is to proactively support and promote a variety of wellness programmes, support groups and forums designed to encourage healthier lifestyle choices in the workplace and supporting the health and wellbeing of employees.
The postholder will be responsible for exploring alternative wellness initiatives, including (amongst others) SiSU Health, smoking cessation programmes, exercise and diet programmes and Wellness assessments and Healthchecks.
We are committed to being an inclusive and diverse employer. We strive to employ people who reflect the communities we serve, and aim to create an inclusive culture where everyone can reach their full potential. Whatever your race, ethnicity, belief, generation, sexual orientation, gender or gender identity, disability or experience, you’ll appreciate the opportunities we give you to work in an inclusive atmosphere. We welcome applications from people of diverse backgrounds, perspectives and experiences to build on the progress we’ve achieved to make our Trust diverse and the best place to work. We celebrate the diversity of thought, viewpoints and ideas that help us overcome challenges and embrace new possibilities. We have signed the Armed Forces Covenant Pledge and have a commitment to the Armed Forces Community.
If you are considering applying for a role, please be aware that as an NHS Employee you may have contact with vulnerable service users. We strongly encourage that all our staff are vaccinated against COVID-19 and are vaccinated annually against Flu, in order to protect the health and safety of our staff and patients. Your commitment will help us to put the safety and care of our patients first, as well as helping us to protect you and your colleagues.
28 April 2023
Agenda for change
£25,147 to £27,597 a year per annum inclusive of allowances
Darent Valley Hospital
Darenth Wood Road
Technical / Administrative Duties
Administrative lead for Wellness projects currently including:
Menopause Clinics and M Cafes
Ensure timely appointments are made and clinics are set up alongside Consultant timetables and that follow up surveys are sent out and completed and all queries are reviewed and escalated as required.
Provide up to date information with trends/analysis of the Health and Wellness projects.
Ensure clear and accurate records are kept using the e-OPAS database.
Deputise in the absence of the Administrative Manager with regard to receiving complaints and service queries, using acquired knowledge to ensure the appropriate person is made aware.
Daily organisation of the contacts made by Trust staff answer phone/emails /post and walk-ins, ensure timely appointments are made as requested.
Supervision of the daily activities and updating staff information
Arrange weekly diary sessions with Occupational Health Physician ensuring that relevant letters and reports have been received and records are ready. Action if there is any information missing.
Ensure emails received during the day are dealt with in a timely manner and telephone calls are actioned promptly and efficiently.
Ensure staff attending the Health and wellness department are dealt with quickly and efficiently and that the reception area is kept clean and tidy
Ensure details of starters and leavers are checked and where necessary appointments are sent out accordingly on a monthly basis.
Utilise ESR system to check staff personal details are up to date and correct.
Demonstrate duties to new starters; and ensure correct training and competencies are completed in a timely manner
Process DATIX incident forms accurately and efficiently, ensuring staff receive a response in a timely manner
Day to day line management of the clerical officers including regular 1 to 1 meetings, annual appraisals, sickness absence and annual leave.
Work with the Head of Health and Wellness/Administrative Manager to develop the Health and Wellness transformation programme
Ensure that Trust policies and procedures relating to staff are maintained
Participate and contribute to team meetings
Utilise the Trusts Intranet, E-mail and Internet to ensure relevant information is disseminated in a timely and appropriate manner, as agreed with the Administrative Manager
Initial point of contact for the Time to Talk team
Ensure leaflets and associated literature for the respective clinics are available, ordering additional supplies as necessary
Using Healthroster, calculate the cost of manpower for the respective projects
Co-ordinate client activity data from the external counsellors on a weekly basis and upload their weekly hours to healthroster
Liaise with KMPT for their client activity data
Support with analysing and evaluating each programme, providing charts and reports for the Trust Leadership Team
Please see attached job description for more information.
Education and Training
- NVQ Level 4 or equivalent experience
- Good standard of literacy and numeracy to include GCSE Maths and English or equivalent.
- Evidence of CPD
- Customer Care training
- Project Management Qualification
Knowledge and Skills
- Working knowledge of relevant statutory codes of practice, guidance notes, departmental procedures and Protocols
- Good keyboard skills
- Good communication skills, both orally and written
- Knowledge of HSE requirements for health surveillance
- Excellent interpersonal and teamwork skills
- Able to prioritise workload and work effectively on own initiative
- Knowledge of health and wellness practices and initiatives
- Ability to work under pressure.
- Ability to assimilate new concepts and approaches to care.
- Ability to engage positively with a diverse range of service users
- Competent in the use of Windows Microsoft Office Suite in order to process correspondence, documentation, spreadsheets, databases and high standard of presentation material.
- Project Management skills
- Knowledge of Healthroster
- Previous experience of working in a healthcare setting
- Experience of working within a multi-disciplinary team
- Previous administrative experience
- Experience of working effectively with an occupational health medical system eg e-OPAS
- Ability to be flexible around working patterns (inc shift work)
- Ability and willingness to travel