Job summary
You will be required to ensure that invoices are raised in a timely manner, have the ability to pay attention to detail and collate information from various sources in order to ensure that all private income is captured. You will have an integral role with the administration team and you will be expected to provide a comprehensive and effective administration service to support the smooth running of the business office
Main duties of the job
You will need the ability to be able to communicate effectively with patients both in person and over the telephone as well as Consultants, their secretaries, colleagues and other departments within Imperial College Healthcare NHS Trust as well as outside agencies. This post requires someone that has excellent customer care, interpersonal skills and a professional and courteous telephone manner. You will require excellent time management skills, able to prioritise and manage your workload effectively, and remain calm whilst working under pressure. You may also be required to have difficult conversations around finance issues and therefore experience of working in a healthcare setting or similar environment would be an advantage.
About us
At Imperial College Healthcare you can achieve extraordinary things with extraordinary people, working with leading clinicians pushing boundaries in patient care. Become part of a vibrant team living our values – expert, kind, collaborative and aspirational. You’ll get an experience like no other and will fast forward your career.
Benefits include career development, flexible working and wellbeing, staff recognition scheme. Make use of optional benefits including Cycle to work, car lease schemes, season ticket loan or membership options for onsite leisure facilities. We encourage staff to have the Covid vaccination to protect themselves, patients, other colleagues as well as the wider community. Please note it is an operational requirement to comply with infection prevention and control procedures within the Trust such as lateral flow testing, handwashing and the wearing of masks, according to the procedures in place at any time or location.
As part of our continued response to Covid19 we are still conducting the majority of our interviews virtually.
We are committed to equal opportunities and improving the working lives of our staff and will consider applications to work flexibly, part-time or job share.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Job description
Job responsibilities
The full job description provides an overview of the key tasks and responsibilities of the role and the person specification outlines the qualifications, skills, experience and knowledge required. For both overviews please view the Job Description attachment with the job advert.
Person Specification
Education/ Qualifications
Essential
- Educated to GCSE grade ‘C’ standard or equivalent in Maths and English
Experience
Essential
- Experience within a similar setting
- Working as part of a team and working/liaising with the general public
Desirable
- Good working understanding of medical terminology
Skills/Knowledge/ Abilities
Essential
- Customer and client focussed
- Excellent communication skills
- IT literate, Excel and Word programmes
- Excellent problem solving skills
Desirable
Person Specification
Education/ Qualifications
Essential
- Educated to GCSE grade ‘C’ standard or equivalent in Maths and English
Experience
Essential
- Experience within a similar setting
- Working as part of a team and working/liaising with the general public
Desirable
- Good working understanding of medical terminology
Skills/Knowledge/ Abilities
Essential
- Customer and client focussed
- Excellent communication skills
- IT literate, Excel and Word programmes
- Excellent problem solving skills
Desirable
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
