The role of Middleton Primary Care Network (PCN) Business Support Officer is beingestablished to assist the Primary Care Networks in developing robust operatingsystems including driving forward the Network plans and fulfilling therequirements of the Network contracts and staff.
It is a new role and we anticipate that it willevolve and develop over time. It is anexcellent opportunity for someone with the suitable skills and primary care knowledgewho would like to combine supporting the delivery of safe and effective healthservices with setting up systems and implementing new ways of working.
The post-holder will work closely with the ClinicalDirector, Practice Managers and Rochdale Health Alliance and will be involvedin a diverse range of administrative and business activity.
Main duties of the job
RHA has an exciting opportunity for an experienced and driven individual tojoin our organisation to support our local primary care networks and take on therole of Middleton Primary Care Network Business Support Officer.
The post holderwill be a key member of the team and the role will include supporting ourmember practices to deliver the strategic andoperational aims of the PCN.
The post-holderwill be expected to develop and establish strong collaborative relationshipswith practices and all stakeholders. Internally these include, practice membersof the PCN and RHA and, externally, the CCG, and most importantly, the PCN patients.
As the role ofPrimary Care Networks, within the NHS, develops it is envisaged that thedemands and requirements of the post will increase over time.
The job description and person specificationare an outline of the tasks, responsibilities and outcomes required of therole. The job holder will carry out any other duties as may reasonably berequired by the Clinical Director. The following areas of responsibility are anindication of the role but could be subject to change as the impact of primarycare commissioning emerges.
Rochdale Health Alliance (RHA) is the local GP Federation in Heywood, Middleton and Rochdale. One of the key priorities for RHA is to support the local primary Care Networks as they further develop. To support this agenda, RHA are looking to recruit three Business Support Officers to work across the 6 Primary Care networks in Heywood, Middleton and Rochdale. Each Business Support Officer will work on a dedicated basis with two of the Primary Care Networks.
19 April 2023
Depending on experience
The Old Post Office
No 2 The Esplanade
- To play a pivotal role in the delivery of high quality primary health care within the Primary Care Network (PCN).
- Support the PCN Clinical Director and the member practices to ensure the smooth running of the PCN.
- To support the day to day management of the PCN.
- To support the production of performance and quality reports within the PCN and other Network initiatives, liaising with other stakeholders as required
Key Responsibilities and Duties:
- First point of contact for PCN Practice Managers regarding delivery of PCN projects/schemes.
- Co-ordinate the delivery of enhanced services and other service submissions on behalf of the PCN.
- Support the induction of new PCN staff.
- Management and administrative support of monthly meetings, including organising and taking minutes.
- Management/Co-ordination of the ARRS Rota for PCN staff
- Recording and management of holiday and sickness of PCN staff.
- Provide project management support for new and existing opportunities
- To monitor and check the accuracy of submissions for Enhanced Services on behalf of the PCN and ensure that all claims are submitted on a monthly and quarterly basis and payment made and received.
- Liaise with the RHA Finance team to monitor PCN expenditure and identifying significant deviations from plan.
- To oversee the administration of PCN.
- Support the PCN Clinical Director to develop strategic and operational planning processes to support the PCNs objectives.
- Support PCN Clinical Director with writing business and development plans as required.
- Ensure PCNs compliance with the GDPR and FOI along with other relevant legislation and professional information management standards such as GMC/BMA and LMC guidance.
- Organise PCN events
- Working Relationships: to work as a flexible member of the PCN, providing support to other team members when necessary.
- To take an active role in the development and embedding of PCNs culture, values and reputation as providers of high-quality services.
- Encourage supporting staff to collaborate through sharing information and intelligence across different activities.
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to practice staff and other healthcare workers. They may also have access to information relating to member practices as business organisations. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with individual practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Equality and Diversity
- The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
- The post-holder will participate in any training programme implemented by the PCN as part of this employment, such training to include:
- Participation in an annual individual performance review by the Clinical Director in conjunction with RHA, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- The post-holder will strive to maintain quality within the organisation, and will:
- Alert other network team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the network team members by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
- Effectively manage own time, workload and resources and report these to the Clinical Director.
- The post-holder should recognise the importance of effective communication within the organisation and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with outside agencies and other stakeholders.
- Recognise peoples needs for alternative methods of communication and respond accordingly.
- To co-ordinate annual leave and study leave for PCN employed staff.
- Degree or equivalent level education OR ability to demonstrate competency at this level.
- Project Management Certificate (Quality Service Improvement and Redesign (QSIR) or Prince 2).
- Demonstrable experience of general practice and primary care,
- Demonstrable experience in successfully supporting delivery of new initiatives.
- Knowledge of budget management.
- Experience of developing and managing relationships with a variety of clients, stakeholders.
- Significant and demonstrable administrative experience.
- Knowledge and understanding of PCN networks and their priorities.
- Exceptional organisation and administrative skills.
- Word processing skills.
- Knowledge of Microsoft Office Software / Outlook / PowerPoint and Excel.
- Good oral and written communication skills.
- Self-motivated and able to work autonomously.
- Significant and demonstrable management experience in the NHS
- Experience of increasing participation in an initiative through communication and engagement.
- Local knowledge.
- A general understanding of the NHS and the way it works both locally and nationally.
- Understanding of social care.
- Clinical systems experience.
- Experience in business planning.
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