Job description

I am currently working with a Housing Association based in Sevenoaks, Kent looking for a Repairs Planner to join their team. This is a part time vacancy on a 12 month Fixed Term Contract offering hybrid working with their office based on Sevenoaks, Kent.

Job Title – Repairs Planner

Salary – £21,492

Hours – 30 hours per week

Contract – 12 month FTC

Location – Sevenoaks, Kent

Work Pattern – Hybrid

Responsibilities for the Repairs Planner

  • To effectively prioritise emergency work orders, enabling engineers to attend within 24 hours.
  • Facilitate effective diary management, enabling 7 repairs to be completed per engineer per day.
  • Ensure tenants are contacted with updates regarding their follow-on repairs within three days
  • Proactively monitor, manage, and maintain diaries/workloads for field-based staff to ensure customers experience a positive and proactive repairs service.

    • Ideal Candidate for the Repairs Planner

  • Able to take ownership of challenging messages and difficult conversations with customers, contractors, and colleagues to overcome problems, including helping to resolve complaints.
  • Extensive customer service experience, ideally in a housing and/or repairs and maintenance environment
  • Ability to communicate clearly and build rapport with customers across a range of contact channels, including telephone and email.
  • Willingness to keep your own learning up-to-date.

    • If you are interested in this vacancy, please apply with a copy of your most recent CV.

    If you are currently looking for similar roles in the social housing sector, please reach out to the Housing team at Morgan Hunt

    Alternatively, if you know anyone who might be interested please feel free to share this vacancy with them.

    Morgan Hunt is a multi-award-winning recruitment business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to permanent vacancies. Morgan Hunt is an equal opportunities employer. Job suitability is assessed on merit in accordance with the individual’s skills, qualifications and abilities to perform the relevant duties required in a particular role.