The Assistant Service Manager for the Fertility Centre will be responsible for the delivery of high quality and efficient patient services in defined clinical areas. The post holder will support the Operational Manager and Service Director with the operational management of the services and performance targets, including patient experience, level of activity of Private and NHS funded treatments and maintain a high standard of patient flow across the department.
The Assistant Service Manager will work closely and in partnership with other services within the Trust, in particular the nursing teams; clinical teams; and clinical divisions to achieve agreed performance, productivity targets and clinical quality indicators.
The Assistant Service Manager will assist in the delivery of objectives across the Directorate as well as directly managing mutually agreed projects and service improvement initiatives.
The Assistant Service Manager will ensure the line management of his or her staff is undertaken professionally and each member of staff has an appraisal and development & training plan consistent with the Directorate, Division and Trust objectives.
Main duties of the job
- To support in the overall delivery of the NHS and Private ACU service, providing hands-on operational day to day management to deliver services in line with expectations, taking timely corrective action as required.
- Provide management direction and leadership to administration staff.
- Promote and maintain positive working relationships with consultants, clinical professionals, wards and hospital departments to ensure the smooth running of ACU within the Trust.
- Support the operational and senior managers with the investigation and co-ordination of complaints. Ensure that corrective action is taken in response to patient feedback.
- Resolve any non-clinical issues arising on a day to day basis and escalate as appropriate.
- Attend local team meetings and cascade key messages to staff ensuring that effective communication systems are in place.
- Ensure effective clinic utilisation and capacity planning, identifying where there are inefficiencies or lack of capacity and take steps to address issues.
- Play a key role in ensuring effective systems of capturing high quality data are in operation and all datasets are submitted to a high level of accuracy in line with required timescales.
- Manage small service changes or assist in wider change programmes as required ensuring that there is thorough planning, scoping, stakeholder engagement, patient communication and resource planning.
Chelsea and Westminster Hospital NHS Foundation Trust provide services from two main hospitals, Chelsea and Westminster Hospital and West Middlesex University Hospital, and a number of clinics across London and the South-East.
We have over 6,000 members of staff that are PROUD to Care for nearly one million people. Both hospitals provide full clinical services, including full maternity, emergency and children’s, in addition to a range of community-based services across London, such as award-winning sexual health and HIV clinics.
We’re one of the best preforming Trusts in the country. We’re also one of the top trusts to work for – our staff say they’re engaged, motivated, and would recommend us as a place to work and receive treatment.
Our Trust has been rated by the Care Quality Commission as ‘Good’ in all five of the main domains of safe, effective, caring, responsive and well-led, giving an us overall rating of ‘Good’. We’ve also been awarded an ‘Outstanding’ rating for ‘use of resources’ by an NHS Improvement inspection.
Our facilities are some of the best in the country. We have been investing around £10 million a year in our estate. We are currently spending £25 million on expanding our adult and neonatal critical care facilities at Chelsea and Westminster and redevelopment of our children’s unit at West Middlesex – in partnership with our charity, CW+ and generous donors.
20 April 2023
Agenda for change
£40,448 to £47,965 a year per annum
Chelsea and Westminster Hospital
369 Fulham Road
- Proactively take steps to ensure compliance with internal and external governance and best practice requirements.
- Design and implement audits of the service.
- Assist the Head of Operations and Service Manager in the production, implementation and revision of operational policies.
- Maintain and enforce all standards of documentation on all hospital systems, including Compucare and Cerner, to ensure that all care episodes are entered, kept accurate and up to date.
- Provide management direction and leadership to all administration staff in the Unit.
- Ensure that all patients receive an invoice on discharge.
- To obtain full payment in advance from self-pay clients, and to obtain further advances as required to ensure that the Trust does not incur any debt.
- Ensure that cash is appropriately accounted for as per the cash handling policy, and to work with the finance team to investigate any variations.
- Manage staff budgets and bank cover within the agreed constraints.
- To carry out weekly checks to correlate Cerner and other systems to Compucare to ensure that all income has been identified, invoiced and collected.
- To play an active role in identifying areas where expenditure can be reduced or further income generated.
- Participate in business planning and identification of income generation and cost reduction schemes.
- Undertake detailed analysis of specific projects/reports requiring high levels of analytical input.
- Contribute to the production of performance information, taking a lead for specific projects.
- Support the development of Service Leads and the implementation of systems for succession planning.
- Ensure all communication, which may be complex, contentious or sensitive, is undertaken in a responsive and inclusive manner, focusing on improvement and ways to move forward.
- Ensure all communication is presented appropriately to the different recipients, according to levels of understanding, type of communication being imparted and possible barriers such as language, culture, understanding or physical or mental health conditions.
- To keep updated on all relevant Trust Policies and procedures by attending any advertised briefings as and when they arise.
- To maintain statutory and mandatory training at the appropriate level for both self and direct reports.
Please see attached job description and person specification to this advert for further details.
- Achieved higher education and/or equivalate experience
- Previous experience working in healthcare environment
- Previous service management in healthcare / fertility or women’s services
- Previous service management experience
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
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