Job summary
This is a fantastic opportunity for a highly motivated, enthusiastic and flexible individual to join Stockport Foundation Trust, supporting the Continence Service in Integrated Care.
This role requires a highly organised person with the ability to prioritise their workload, work effectively within a busy service and communicate well at all levels.
In this vital role you will provide comprehensive confidential administrative services, including liaising with clients. Work is varied, interesting and sometimes challenging and requires someone who has a strong work ethic and a desire to work in a fast paced environment.
You will be scheduling appointments, answering patient queries, arranging and coordinating meetings, taking minutes and managing busy diaries for the Continence Service staff.
With your previous experience of working in a busy office based environment, you should have the ability to demonstrate accurate working and be able to work well as part of a team.
The Continence Service is a very friendly team and the work is varied and interesting.
Main duties of the job
The post holder will demonstrate good organisational skills and have the ability to plan and undertake additional work as required.
Undertake duties delegated by management, using own initiative, and working without supervision.
To provide a courteous and diplomatic point for enquiries.
The post holder must be able to maintain a total level of confidentiality and be able to understand and act on information.
The post holder will be familiar with a full range of clerical/secretarial tasks and undertake specific duties.
About us
We hold a unique position in the Stockport community as the provider of healthcare and we are one of its largest employers.
Our mission is to make a difference every day. Our values are that we care, we respect, and we listen
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from you.
We recognise that flexible working is important. We take requests for flexible working seriously, consider any request we receive and try to work with you, so we can explore if your request may fit with the needs of the service.
The salary for the role is only one part of the excellent package of benefits we offer to you:
- Between 27-33 days of annual leave plus bank holidays
- NHS pension scheme membership
- Salary sacrifice schemes for lease cars, home electronics and more, to make your salary go further
- NHS Staff discounts
- Cycle to work scheme
- Salary finance – for loans, savings, budget planning and tips on managing debt
- Stockport Credit Union- for local financial advice
Job description
Job responsibilities
Provide a confidential and comprehensive secretarial service and to undertake a full range of administrative duties to support the Continence Service within the Integrated Care Business Group. This will include answering the main service telephone and dealing with client queries.
Be required to prioritise own work and make judgements in relation to, for example, resolving conflicting diary appointments and/or meeting arrangements.
Responsible for the prioritising of own work commitments on a day-to-day basis, and the planning of diary maintenance, meetings and schedules.
To undertake all meeting preparation and support including preparation of agendas and supporting papers; note taking and action planning; distribution of notes and follow up of actions and all other housekeeping tasks associated with services governance structures.
Required to undertake the ordering of stock and supplies and monitor levels.
Job description
Job responsibilities
Provide a confidential and comprehensive secretarial service and to undertake a full range of administrative duties to support the Continence Service within the Integrated Care Business Group. This will include answering the main service telephone and dealing with client queries.
Be required to prioritise own work and make judgements in relation to, for example, resolving conflicting diary appointments and/or meeting arrangements.
Responsible for the prioritising of own work commitments on a day-to-day basis, and the planning of diary maintenance, meetings and schedules.
To undertake all meeting preparation and support including preparation of agendas and supporting papers; note taking and action planning; distribution of notes and follow up of actions and all other housekeeping tasks associated with services governance structures.
Required to undertake the ordering of stock and supplies and monitor levels.
Person Specification
Education & Qualifications
Essential
- Educated to GCSE level or equivalent.
- Maths and English at C or above or equivalent.
- Word processing and computer literacy skills to RSAIII or NVQ Level 3.
Knowledge
Essential
- Intermediate knowledge of all Microsoft Packages (Word, Excel, Access, PowerPoint)
- Good working knowledge of email and internet
Desirable
- Knowledge of the Trust including the range of services provided
- NHS Background or an understanding of the
- Knowledge of a full range of administrative and organisational policies and procedures, acquired through knowledge, training and relevant experience.
Experience
Essential
- Working experience of general office duties.
- Experience of working with routine and urgent work in an administration and secretarial capacity usually gained through 2 years experience.
- Experience of developing and maintaining office systems including electronic and physical filing systems.
- Experience of taking minutes of meetings
- Experience of working as part of a successful team.
- Experience of using Internet & Email
- Proven experience of prioritising work and meeting deadlines
- Experience of handling issues that are confidential.
Skills and Abilities
Essential
- Typing/IT skills (email, word processing & File Management)
- Excellent communication skills
- Excellent telephony skills
- Flexibility to cope with the changing needs of the job
- Excellent Organisational skills
- Ability to work alone and make judgements
Desirable
- Car driver/ability to travel
Person Specification
Education & Qualifications
Essential
- Educated to GCSE level or equivalent.
- Maths and English at C or above or equivalent.
- Word processing and computer literacy skills to RSAIII or NVQ Level 3.
Knowledge
Essential
- Intermediate knowledge of all Microsoft Packages (Word, Excel, Access, PowerPoint)
- Good working knowledge of email and internet
Desirable
- Knowledge of the Trust including the range of services provided
- NHS Background or an understanding of the
- Knowledge of a full range of administrative and organisational policies and procedures, acquired through knowledge, training and relevant experience.
Experience
Essential
- Working experience of general office duties.
- Experience of working with routine and urgent work in an administration and secretarial capacity usually gained through 2 years experience.
- Experience of developing and maintaining office systems including electronic and physical filing systems.
- Experience of taking minutes of meetings
- Experience of working as part of a successful team.
- Experience of using Internet & Email
- Proven experience of prioritising work and meeting deadlines
- Experience of handling issues that are confidential.
Skills and Abilities
Essential
- Typing/IT skills (email, word processing & File Management)
- Excellent communication skills
- Excellent telephony skills
- Flexibility to cope with the changing needs of the job
- Excellent Organisational skills
- Ability to work alone and make judgements
Desirable
- Car driver/ability to travel
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
