Job summary

A Business Administration apprenticeship opportunity has become available within the Chronic Fatigue Syndrome Service based at Wareham Hospital.

We are looking for an enthusiastic new team member to join our Chronic Fatigue Syndrome Service on a fixed term basis. This is a part time post of 30 hours per week. We are looking for someone with excellent communication skills, a great team player and good attention to detail.

You will enrol on to a Business Administration level 3 qualification at Wiltshire College, learning will be taught virtually online and you will not have to travel to the college. You will be supported through this by the team. This will open up the possibility of progression opportunities and future higher level apprenticeships.

The Chronic Fatigue Syndrome Service provides assessment, diagnosis and intervention to people with CFS/ME in Dorset. We are looking for an motivated and flexible administrator who will support this small and specialist team. You will assist us in developing our administration protocols to ensure that the patient journey runs as smoothly as possible, and be responsible for various admin duties and functions across the service.

The role is initially fixed term. The current admin base is Wareham Hospital but some work can be done virtually/home based and we are open to discussion around working hours patterns

Main duties of the job

You will manage out patient clinic booking, input data, correspondance and notes to the clinical record system, book appointments, deal with queries and calls from patients and other usual admin duties. Support and training will be available from the team

The apprenticeship will cover modules such as decision making, project management and planning & organising. This will equip you with skills that will kickstart your career in the NHS and open up the possibility of future apprenticeships.

About us

At Dorset HealthCare we’re on a mission to empower people to make the most of their lives through our outstanding, joined-up healthcare services. We’re a dynamic, forward-looking Trust, running 12 community hospitals, specialist inpatient facilities and a wide range of integrated community and mental health services for a population of almost 800,000 people.

We do things differently here – it’s one of the reasons the CQC rated us ‘outstanding’ in 2019. It’s also why 95% of patients across our services say they have a good or very good experience of our services and 89% of staff feel they can really make a difference. Whether you’re looking to work with us in one of our bustling market towns, vibrant urban locations, thriving seaside spots, or among the rolling hills of Dorset, there are lots of ways you can make a difference in our communities.

Our 7,000-strong workforce is at the heart of what we do and our success is a testament to our brilliant people. We’re all about building a workplace for the future, we believe in equal opportunities and we celebrate diversity. We’re an inclusive workplace, where everyone is welcome, everyone can be authentic, and we are all encouraged to be the best version of ourselves.

Working with us you’ll be part of a strong team, challenge yourself, build a career, and teach us what we don’t know. And you’ll be working towards our vision to be better every day through excellence, compassion and expertise in all we do.

Date posted

20 April 2023

Pay scheme

Other

Salary

an hour per hour

Contract

Fixed term

Duration

18 months

Working pattern

Part-time

Reference number

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Job locations

Wareham Hospital

Streche Road

Wareham

BH20 4QQ

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

Person Specification

Knowledge, skills and training

Essential

  • Good standards of English/ Maths GCSE or equivalent.
  • Good communication skills (written, verbal and telephone manner).
  • Organisational skills time management, ability to prioritise

Desirable

  • Good copy and/ or audio typing skills.

Job specific experience

Desirable

  • Previous office experience or work in a similar environment.
  • Previous NHS experience

Information technology

Essential

  • Good working knowledge of computer programmes (Microsoft word, Excel, Outlook).

Personal qualities/attributes

Essential

  • Enthusiastic and motivated
  • Ability to use own initiative.

Desirable

  • Able to work under pressure.

Additional requirements

Essential

  • Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.
Person Specification

Knowledge, skills and training

Essential

  • Good standards of English/ Maths GCSE or equivalent.
  • Good communication skills (written, verbal and telephone manner).
  • Organisational skills time management, ability to prioritise

Desirable

  • Good copy and/ or audio typing skills.

Job specific experience

Desirable

  • Previous office experience or work in a similar environment.
  • Previous NHS experience

Information technology

Essential

  • Good working knowledge of computer programmes (Microsoft word, Excel, Outlook).

Personal qualities/attributes

Essential

  • Enthusiastic and motivated
  • Ability to use own initiative.

Desirable

  • Able to work under pressure.

Additional requirements

Essential

  • Demonstrable skills in written and spoken English, adequate to enable the post holder to carry out the role effectively.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.