Head of Client & Distribution Platform2023-05-30T00:15:54+01:00
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Head of Client & Distribution Platform Job Vacancy in Edinburgh, Scotland, UK
Head of Client & Distribution PlatformAt M&G our purpose is to help people manage and grow their savings and investments, responsibly. As a business, we are continuing to take steps towards a sustainable future, delivering better long-term solutions for our customers and clients and identifying new opportunities to make a positive impact for our environment andmunities . To help us achieve our vision we’re looking for exceptional people who live our values of care and integrity and who can inspire others; embrace change; deliver results and keep it simple.
We will consider flexible working arrangements for any of our roles and also offer work place amodations to ensure you have what you need to effectively deliver in your role.
Within M&G Investments, we have an ambitious plan to increase net flows, improve client servicing and client experience, and grow our AUM (currently £342bn). The Client & Distribution platform is at the heart of this strategy, as we continue to digitise our business and introduce cutting edge capabilities to transform how we operate.
As Head of Client & Distribution Platforms, you will:
Leadership of the Client Platform, responsible for the ongoing development of M&G client facing systems and data, aligned to a wider vision for this to be a differentiating capability and flawless experience for clients
Responsible for ensuring tools and services provided to client meet excellent service levels
Meet the delivery requirements from multiple stakeholders, coordinating, consolidating and prioritising demand and managing dependencies
Own the production of and delivery against the strategic, annual and quarterly plan
Set direction and lead on client platform strategy, creating a clear andpelling vision for the organisation that inspires and motivates and ensuremunication and alignment of objectives and plans to facilitate successful delivery
Ownership and accountability to maintain and enhance controls to support improvement of the overall control environment and ensure great customer oues
Experience and Skills:
Expert knowledge of distribution and client servicing systems, data and process – within an asset management or similar organisation
A proven ability to influence and persuade stakeholders up to C-suite
An experienced change leader, capable of creating and delivering strategic plans, coordinating and meeting demands from multiple stakeholders
Experienced leading teams of direct staff, matrix staff, and strategic partners
Experience of leading production support and/or technology development teams would be beneficial
Agile delivery expertise and a detailed knowledge of Salesforce would also be beneficial
If you only partially meet the following requirements, we’d encourage you to still apply!
We have a diverse workforce and an inclusive culture at M&G plc, underpinned by our policies and our employee-led networks who provide networking opportunities, advice and support for the diversemunities our colleagues represent. Regardless of gender, ethnicity, age, sexual orientation, nationality or disability we are looking to attract, promote and retain exceptional people. We also wee those who take part in military service and those returning from career breaks.
Job ID R11074