Job summary
We are looking to recruit a full-time Receptionist hours p/w – Monday to Friday, 07:00 – 15:00- TBC) for our front Reception Desk at Bristol Royal Hospital for Children.
The role of the Receptionist is vital to the BRHC as you will play an important role in the smooth running of what is a very important and busy area of the hospital. You will be required to be the first point of contact at the hospital, so a friendly and welcoming demeanour and calmness under pressure are essential for this role. Flexibility and a can-do attitude are also vital for this post. You will need to be approachable and keen to learn any new processes.
Responsibilities will include acting as the patients’ first point of contact with the hospital, greeting and signposting patients and relatives, processing patients using Careflow EPR, liaising with colleagues to facilitate patients’ smooth and timely stay with the hospital, and sending out patient information, sorting and distributing post.
Main duties of the job
Responsibilities will include acting as the patient’s first point of contact with the hospital, greeting and signposting patients and relatives, processing patients using Careflow EPR, liaising with colleagues to facilitate patients smooth and timely stay with the hospital, and sending out patient information, as well as sorting and distributing post. The maintenance of paper and electronic records is always also a key element of this role, along with adhering to patient confidentiality at all times. Theright candidate will beresponsible for setting high standards of patient care by always enacting to the Trust’s core values.
About us
University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) is one of the largest acute Trusts in the country, bringing together a combined workforce of over 13,000 staff and over 100 different clinical services across 10 different sites, serving a core population of more than 500,000 people across South West England. UHBW has been rated by the CQC as ‘Good’ overall and our staff are proud to deliver excellent care to the people of Bristol, Weston and beyond. As a forward-thinking multi-award winning Trust and a digital exemplar committed to improving patient care, our world-leading research and innovations are having a positive local and global impact. Our hospitals are spread across Bristol and Weston, join us and you can enjoy the very best of both worlds; city living within a stone’s throw of the countryside or beside the seaside, both with easy access to all that the South West has to offer. UHBW is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. As an equal opportunities employer actively working towards a diverse workforce we aim to recruit and retain a workforce which represents the rich diversity of the local population at all levels and are committed to designing our services around the needs of individual patients and those around them. Anonymous information will be used from your application in order to ensure we’re meeting our pledge.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Job description
Job responsibilities
For a more detailed job description, main responsibilities, and person specification, please refer to the job description document attached to this vacancy.
Person Specification
Aptitudes
Essential
- Excellent communication skills
- Capable of working with minimal supervision
- Highly organised
- Empathetic attitude to staff and patients
Knowledge & Experience
Essential
- Experience using Microsoft Office
Desirable
- Previous experience of customer-facing work in a healthcare or public setting
- Previous NHS experience
- Experience using hospital-based IT systems
- Clerical/administration experience – preferably including reception work
- Experience of using Medway
Qualifications
Desirable
- Two GCSEs or equivalent (Preferably English and Maths)
Skills & Abilities
Essential
- Flexible approach to duties
- Attention to detail
- Ability to work within a team
- Ability to work independently
- Good IT skills – including Microsoft Office
- Tidy and methodical working practice
Desirable
- Able to communicate clearly and act quickly in emergency
Person Specification
Aptitudes
Essential
- Excellent communication skills
- Capable of working with minimal supervision
- Highly organised
- Empathetic attitude to staff and patients
Knowledge & Experience
Essential
- Experience using Microsoft Office
Desirable
- Previous experience of customer-facing work in a healthcare or public setting
- Previous NHS experience
- Experience using hospital-based IT systems
- Clerical/administration experience – preferably including reception work
- Experience of using Medway
Qualifications
Desirable
- Two GCSEs or equivalent (Preferably English and Maths)
Skills & Abilities
Essential
- Flexible approach to duties
- Attention to detail
- Ability to work within a team
- Ability to work independently
- Good IT skills – including Microsoft Office
- Tidy and methodical working practice
Desirable
- Able to communicate clearly and act quickly in emergency
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
