Job summary

The primary aim of the role is to deliver an efficient, effective and high-quality Desktop support function, ensuring alignment with the Informatics commitments and customers’ requirements.

The role will involve analysing individual and team performance, as well as capacity planning to help identify available resource to support IT projects.

Main duties of the job

We are looking for an enthusiastic & motivated individual with a positive and customer focused approach, with good general IT knowledge and an eagerness to learn and improve (themselves and the service).

The role requires a person with an eye for detail in order to quickly identify and put in place measures to ensure the successful delivery of IT; Scoping, planning and implementing effective technology upgrades and solutions to NHS organisations that are used by GPs, ICBs (as was CCGs), other AQPs and Clinical staff, enabling them to deliver care to patients.

About us

Working in a fast-paced environment to best service the customers’ needs.

The role will also involve supporting the Informatics Senior Desktop Manager and wider Service Delivery service line.

Date posted

09 March 2023

Pay scheme

Agenda for change

Band

Band 7

Salary

£41,659 to £47,672 a year Per Annum

Contract

Permanent

Working pattern

Full-time

Reference number

891-CSU-7297EB-A

Job locations

UK (Any SCW Office Work Base)

Bristol

BS1 3NX

Job description

Job responsibilities

Please refer to the job description and person specification for further details and information regarding this role.

Job description

Job responsibilities

Please refer to the job description and person specification for further details and information regarding this role.

Person Specification

Values & Behaviours

Essential

  • Patient First – Customer Excellence, Aspirational, Collaborative, Insightful, Respectful

Education

Essential

  • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area and three years relevant experience
  • ITIL Foundation/Intermediate Level Qualification

Knowledge & Experience

Essential

  • Detailed specialist knowledge and understanding of Service Management
  • Detailed specialist knowledge of Information Technology
  • Detailed specialist knowledge of Microsoft PC operating systems
  • Understanding of IT Security issues including anti-virus measures.
  • Willingness and ability to travel locally and nationally.
  • Proven ability to work to personal KPIs and manage a team holding them accountable for performance against individual KPIs
  • Demonstrated robust management skills whilst managing a diverse and disparate team

Desirable

  • A good understanding of the public sector / health and social care environment and roles and responsibilities within it

Skills & Capabilities

Essential

  • Able to organise team member’s work effectively
  • Able to effectively and efficiently manage complaints/customer’s service issues
  • Skills for communication on complex matters and difficult situations, requiring persuasion and influence
  • Skills for nurturing key relationships, maintaining networks with the ability to engender team working and motivating staff
  • Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
  • Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
  • Understanding of and commitment to equality of opportunity and good working relationships
  • Practical approach to problem solving, and an excellent ability to understand and resolve complex technical issues.
  • Adaptability, flexibility, and ability to cope with uncertainty and change
  • Demonstrate a strong desire to improve performance and make a difference by focusing on goals and performance objectives
Person Specification

Values & Behaviours

Essential

  • Patient First – Customer Excellence, Aspirational, Collaborative, Insightful, Respectful

Education

Essential

  • Educated to degree level in relevant subject or equivalent level of experience of working at a similar level in specialist area and three years relevant experience
  • ITIL Foundation/Intermediate Level Qualification

Knowledge & Experience

Essential

  • Detailed specialist knowledge and understanding of Service Management
  • Detailed specialist knowledge of Information Technology
  • Detailed specialist knowledge of Microsoft PC operating systems
  • Understanding of IT Security issues including anti-virus measures.
  • Willingness and ability to travel locally and nationally.
  • Proven ability to work to personal KPIs and manage a team holding them accountable for performance against individual KPIs
  • Demonstrated robust management skills whilst managing a diverse and disparate team

Desirable

  • A good understanding of the public sector / health and social care environment and roles and responsibilities within it

Skills & Capabilities

Essential

  • Able to organise team member’s work effectively
  • Able to effectively and efficiently manage complaints/customer’s service issues
  • Skills for communication on complex matters and difficult situations, requiring persuasion and influence
  • Skills for nurturing key relationships, maintaining networks with the ability to engender team working and motivating staff
  • Ability to engender trust and confidence and demonstrate integrity in the provision of advice and support
  • Ability to work without supervision; Able to work on own initiative, organising and prioritising own workload to changing and often tight deadlines
  • Understanding of and commitment to equality of opportunity and good working relationships
  • Practical approach to problem solving, and an excellent ability to understand and resolve complex technical issues.
  • Adaptability, flexibility, and ability to cope with uncertainty and change
  • Demonstrate a strong desire to improve performance and make a difference by focusing on goals and performance objectives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.