Job summary
An opportunity has arisen for 2 Patient Access Coordinators to join our busy teams based at Mary Sheridan Centre. This is an exciting opportunity to help shape the Community Paediatrics Service for the local children and young people and their families of Lambeth.
The ideal candidate must be organised with ability to prioritise and work against tight deadlines whilst maintaining accuracy and attention to detail. We are looking for candidates with a pleasant, friendly manner and excellent communication skills who are able to work independently as well as part of the Vulnerable Children’s team. You must have a knowledge and understanding of patient confidentiality and be flexible in your approach to working.
We can offer you opportunities for training and development within our friendly and supportive team and if you believe you have the skills and enthusiasm we would love to hear from you.
Want to make your application stand out? Visit our recruitment website to understand what we’re looking for in your application.
Main duties of the job
The main duties of a Patient Access Coordinator include processing referrals within specific, statutory timescales, extensive liaison with external partners and impeccable records management. One role will support the Adult Health department, which is part of the Adoption Service and the second role will support the clinics provided by the Lambeth CLA nurses, as well as providing secretarial support for one doctor.
There is also the opportunity for occasional support for the wider team, including Child Protection and Looked After Children and other areas of the Adoption service.
You will work closely with the clinical teams, including the Lambeth Medical Adviser and the Children Looked After Specialist Nurses, prioritising your own workload and working proactively to maintain and continuously improve robust systems to ensure the smooth delivery of the administrative service.
About us
Colleagues working in administrative and clerical roles are a vital part of the Trust and provide essential support to our front-line services and the care we provide to our patients.
We are committed to diversity and inclusion, and creating a sense of belonging and fun for all our teams caring for women, children and families; as we continue to develop new and existing partnerships with local people, patients, neighbouring NHS organisations, local authorities and charitable bodies and GPs, we recognise the huge benefit of our workforce being reflective of the diverse communities we serve.
Job description
Job responsibilities
Please see attached Job Description for full details of Duties and Responsibilities.
Main Duties
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).
Job description
Job responsibilities
Please see attached Job Description for full details of Duties and Responsibilities.
Main Duties
- Act as the first point of call for all patient access queries to the Trust.
- On receipt of all new referral letters ensure that the vetting process has been followed in line with departmental guidelines.
- Be responsible for the scheduling of outpatient, elective admissions and all associated appointments according to clinical urgency and length of wait in accordance with departmental procedures and Trust Policies.
- Liaise with patients prior to their hospital visit to ensure that a mutually convenient date and time is agreed.
- Ensure that patients are appropriately reminded of their appointments. This may include sending reminder letters or contacting patients by telephone, up to seven days before their visit to re-confirm attendance in line with departmental protocols.
- Ensure that departmental standards are met for patients receiving notification or acknowledgement of their visit.
- Provide a courteous and efficient point of contact for patients both face to face and over the telephone.
- Ensure that each patient is treated as an individual and their individual needs are met (ie: appropriate support is in place for their appointment, such as interpreting support).
Person Specification
Experience
Essential
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
Desirable
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Abilities
Essential
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
Desirable
- Knowledge of the key waiting times targets including 18 weeks
- Knowledge of Trust hospital systems PIMS – Patient Information Management System)
Qualifications/ Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
Desirable
- Customer service qualification / training
Person Specification
Experience
Essential
- Experience of working in a customer focused environment demonstrating the ability to deal difficult customers and challenging situations
Desirable
- Experience of an administrative role within the NHS
Skills/ Knowledge/ Abilities
Essential
- Excellent organisational skills, with a demonstrable ability to manage and prioritise workload and work methodically, efficiently and accurately to meet tight deadlines.
- Proficient IT skills experience of using Microsoft Word, Excel and Outlook
Desirable
- Knowledge of the key waiting times targets including 18 weeks
- Knowledge of Trust hospital systems PIMS – Patient Information Management System)
Qualifications/ Education
Essential
- Good general education with English and Maths to GCSE standard or equivalent
Desirable
- Customer service qualification / training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
