Band 4 Patient Navigator2024-04-10T21:43:44+01:00
Unfortunately, this job is no longer available; however, we may have many other great career opportunities in South Tyneside, England, UK on our
job board. Alternatively,
click here if you'd like to discover how to advertise with us for as little as £29+VAT.
Band 4 Patient Navigator Job Vacancy in South Tyneside, England, UK
South Tyneside and Sunderland NHS Foundation Trust
Job summary
Patient Navigator
Part-time hours per week – Tuesday, Wednesday and Thursday
We are seeking a highly motivated and enthusiastic person to work as part of the HSEP team to support patients through pathways, monitoring progress and identifying potential breach patients – taking appropriate action to avoid these. The post will involve working as part of a team within theHSEP , Acute Medicine and Stroke service to ensure that all administrative functions for patients from the time of GP referral to the time of discharge/treatment are coordinated in line with specific care pathway instructions/targets to facilitate the smooth running of the patients’ journey. This demanding post requires excellent interpersonal and organisational skills, and the ability to communicate at all levels. A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise tasks/objectives. This is an exciting opportunity that involves working as part of a friendly, but very busy team/service.
Main duties of the job
The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their initiative and be able to problem solve, in a busy clinical environment.
If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.
To find out more about working at the Royal Free please visit our website at:
About us
This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.
For further details please contact Eleni Shmaysani, Administration Manager on 0208 216 5324 ext. 64973 or by email at:
Job description
Job responsibilities
- Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
- Ensure that simple tests or pre-investigations have been ordered where necessary.
- Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
- Arrange transport (in line with trust procedure) and translation services where necessary.
- Identify and seek to resolve bottlenecks or delays in the patients pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
- Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments) as directed by the clinicians in line with the clinical pathway and the patients individual needs to prevent multiple hospital attendances.
- Monitor clinic lists to assess workflow and escalate any issues where necessary.
- Ensure the patient understands their care pathway and is aware of appointments and any changes.
- Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.
Job description
Job responsibilities
- Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
- Ensure that simple tests or pre-investigations have been ordered where necessary.
- Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
- Arrange transport (in line with trust procedure) and translation services where necessary.
- Identify and seek to resolve bottlenecks or delays in the patients pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
- Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments) as directed by the clinicians in line with the clinical pathway and the patients individual needs to prevent multiple hospital attendances.
- Monitor clinic lists to assess workflow and escalate any issues where necessary.
- Ensure the patient understands their care pathway and is aware of appointments and any changes.
- Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable
- Courses / further study attended to demonstrate evidence of personal development
- Diploma level qualification or equivalent experience
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable
- Experience of managing and prioritising own workload and working to deadlines
Person Specification
Royal Free World Class Values
Essential
- Demonstrable ability to meet the Trust Values
Education and professional qualifications
Essential
- RSA 2 or RSA 3 word processing/typing or equivalent experience
- Knowledge of medical terminology
- English and Maths at GCSE level or equivalent
Desirable
- Courses / further study attended to demonstrate evidence of personal development
- Diploma level qualification or equivalent experience
Experience
Essential
- Previous experience of working with the public and/or patients in a healthcare environment
- Experience of interaction with all levels of staff
- Previous administrative and organisational experience
- Experience of dealing with non-routine and complex problems
Desirable
- Experience of managing and prioritising own workload and working to deadlines
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Other General jobs in South Tyneside, England, UK
SW- Connected Carers Team – South Tyneside
South Tyneside, England, UK
job details Connected Carer Team £35.00 - £45.00 per hour South Tyneside Are you passio...
Connected Carers Team
South Tyneside, England, UK
job details Connected Carers Social Worker £35-£45 per hour South Tyneside Duties: C...
Connected Carers Team – South Tyneside
South Tyneside, England, UK
job details Connected Carer Team £35.00 - £45.00 per hour South Tyneside Are you passio...
Personal Assistant
South Tyneside, England, UK
job details Personal Assistant (Part-Time) for Visually Impaired Social Worker Location: ...
Charge Nurse – Clinical Haematology
South Tyneside, England, UK
Job summary We have an exciting opportunity for experienced haematology nurses who are keen...