Job summary

Patient Navigator

Part-time hours per week – Tuesday, Wednesday and Thursday

We are seeking a highly motivated and enthusiastic person to work as part of the HSEP team to support patients through pathways, monitoring progress and identifying potential breach patients – taking appropriate action to avoid these. The post will involve working as part of a team within theHSEP , Acute Medicine and Stroke service to ensure that all administrative functions for patients from the time of GP referral to the time of discharge/treatment are coordinated in line with specific care pathway instructions/targets to facilitate the smooth running of the patients’ journey. This demanding post requires excellent interpersonal and organisational skills, and the ability to communicate at all levels. A flexible approach is essential, as is the need to be self-motivated with the ability to work under pressure and prioritise tasks/objectives. This is an exciting opportunity that involves working as part of a friendly, but very busy team/service.

Main duties of the job

The successful candidate is required to be able to demonstrate the Trust values, the responsibilities of the job description and person specification. In particular you should have proven experience of working in a public/patient facing role and have clear and concise verbal and written communication skills. The successful candidate would also need to have the ability to use their initiative and be able to problem solve, in a busy clinical environment.

If you believe you meet the criteria of the person specification and would like to join the Royal Free at this time, we would be interested in receiving your application.

To find out more about working at the Royal Free please visit our website at:

About us

This is an exciting time to be working at the Royal Free London NHS Foundation one of the biggest NHS Trusts in the UK, delivering care to more than million people a year through our three main hospitals: Barnet, Chase Farm and Royal Free.

For further details please contact Eleni Shmaysani, Administration Manager on 0208 216 5324 ext. 64973 or by email at:

Date posted

10 March 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£28,057 to £30,390 a year per annum inclusive of HCAS pro rota

Contract

Permanent

Working pattern

Part-time

Reference number

391-RFL-5044421-A

Job locations

Graseby House

5, Fitzjohn Avenue

Barnet

EN5 2HE

Job description

Job responsibilities

  • Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
  • Ensure that simple tests or pre-investigations have been ordered where necessary.
  • Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
  • Arrange transport (in line with trust procedure) and translation services where necessary.
  • Identify and seek to resolve bottlenecks or delays in the patients pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
  • Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments) as directed by the clinicians in line with the clinical pathway and the patients individual needs to prevent multiple hospital attendances.
  • Monitor clinic lists to assess workflow and escalate any issues where necessary.
  • Ensure the patient understands their care pathway and is aware of appointments and any changes.
  • Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.

Job description

Job responsibilities

  • Manage referrals received by the specialty by working closely with clinicians to ensure that patients are placed on the correct clinical pathway.
  • Ensure that simple tests or pre-investigations have been ordered where necessary.
  • Ensure effective communication channels are in place and that key stakeholders including patients, families and carers are informed of the communication details and hours of work.
  • Arrange transport (in line with trust procedure) and translation services where necessary.
  • Identify and seek to resolve bottlenecks or delays in the patients pathways, escalating issues where necessary to the clinical pathway manager. Ensure that all patient administration is carried out in line with Trust policies and procedures.
  • Coordinate appropriate appointments for patients in partnership with the OAC (including rescheduling and booking follow- up appointments) as directed by the clinicians in line with the clinical pathway and the patients individual needs to prevent multiple hospital attendances.
  • Monitor clinic lists to assess workflow and escalate any issues where necessary.
  • Ensure the patient understands their care pathway and is aware of appointments and any changes.
  • Monitor investigations and tests to ensure they have been completed and results/reports are available prior to appointments and consultations with the clinical team.

Person Specification

Royal Free World Class Values

Essential

  • Demonstrable ability to meet the Trust Values

Education and professional qualifications

Essential

  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology
  • English and Maths at GCSE level or equivalent

Desirable

  • Courses / further study attended to demonstrate evidence of personal development
  • Diploma level qualification or equivalent experience

Experience

Essential

  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of dealing with non-routine and complex problems

Desirable

  • Experience of managing and prioritising own workload and working to deadlines
Person Specification

Royal Free World Class Values

Essential

  • Demonstrable ability to meet the Trust Values

Education and professional qualifications

Essential

  • RSA 2 or RSA 3 word processing/typing or equivalent experience
  • Knowledge of medical terminology
  • English and Maths at GCSE level or equivalent

Desirable

  • Courses / further study attended to demonstrate evidence of personal development
  • Diploma level qualification or equivalent experience

Experience

Essential

  • Previous experience of working with the public and/or patients in a healthcare environment
  • Experience of interaction with all levels of staff
  • Previous administrative and organisational experience
  • Experience of dealing with non-routine and complex problems

Desirable

  • Experience of managing and prioritising own workload and working to deadlines

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .