Job summary

We are looking for an enthusiastic person to join our friendly Quality team at NHS West Yorkshire Integrated Care Board- Wakefield Place, dedicated to improving quality of life and care for our residents. You will be fully supported by team members to excel and encouraged to be creative and autonomous in your role. This post is a 12 month fixed term contract/secondment opportunity to cover maternity leave.

Main duties of the job

You will contribute to the implementation of robust assurance processes to ensure providers deliver high quality care that is safe, effective and promotes a positive experience of care. Developing relationships is key and you must be able to initiate, drive and support effective partnership working across the organisation, with our Primary Care Networks and in partnership with other organisations across the health and care community to facilitate improvements in clinical quality and patient experience. You are required to present complex information to large groups which may include contentious or emotive content relating to quality.

You will have knowledge and skills in project management and be able to utilise a suite of tools to prioritise activity and compile highlight reports which indicate risks to project delivery. You will be responsible for the collation of intelligence to/from the Quality Intelligence Group ensuring distribution for action throughout the organisation.

You will be able to analyse complex and sensitive qualitative data received from a range of sources and produce regular reports or presentations which clearly demonstrate key themes and trends relating to quality and experience of care.

About us

NHS West YorkshireIntegrated Care Board is responsible for improving population health andreducing inequalities to meet the diverse health needs of its population and is part of the West Yorkshire Health and Care Partnership whichincludes organisations, local councils, health and care providers andvoluntary, community and social enterprise organisations.

We are passionateabout creating an inclusive workplace that promotes and values diversity we seethis as a strength and part of our founding mission, values and behaviours. Weknow through experience that different ideas, perspectives and backgroundscreate a stronger and more creative work environment that delivers patientoutcomes.

We are committed tocreating the best place to work, where your contribution is valued, yourwellbeing is supported and all our colleagues can reach their full potential.We welcome and encourage applications from all areas of the community, who meetthe criteria for the role, regardless of their protected characteristics.

We are committed to a Carer friendly working environment that is supportive and inclusive. We actively encourage Carers to self-identify themselves and are offered a working Carer passport.

We are a DisabilityConfident Employer and commit to shortlisting suitable applicants who meet theessential criteria for an interview. Please inform us of any reasonableadjustments you may require as part of the recruitment process.

Date posted

06 March 2023

Pay scheme

Agenda for change

Band

Band 6

Salary

£33,706 to £40,588 a year

Contract

Fixed term

Duration

1 years

Working pattern

Full-time

Reference number

D9475-ICB-279

Job locations

White Rose House, W Parade

Wakefield

WF11LT

Job description

Job responsibilities

Job Statement

The Quality Coordinator will contribute to the implementation of robust assurance processes to ensure providers deliver high quality care that is safe, effective and promotes a positive patient experience.

The post holder will contribute to the development and management of the Integrated Care Boards (ICB) quality and safety agenda working to monitor high quality effective and efficient health and care services.

The post holder will initiate, drive, and support effective partnership working across the ICB, with Primary Care Networks and in partnership with other organisations across the health and care community to facilitate improvements in clinical quality and patient experience.

The post holder will promote clinical effectiveness, patient safety and high-quality experience of care, both within the ICB and to external organisations.

Specific duties

Regularly produce and co-ordinate the content to complete required Quality Reports, ensuring that all data and reports are accurate, written clearly and concisely and can be clearly understood by Partnership Board members, staff, and stakeholders, including patient and public representatives.

Present complex, information to a large group of staff or members of the public which may include contentious or emotive content, for example at the internal ICB Integrated Assurance Committee, Patient and Community Panel or Quality Intelligence Group.

Use the ICB project management tools and maintain Project Management Office (PMO) workbooks, prioritise activity and compile highlight reports which indicate risks to project delivery and illustrate complex activity.

Organise and service regular meetings to enable coordination of quality intelligence. Support Quality team members ensuring minutes and actions are recorded. Be responsible for the collation of intelligence to/from the Quality Intelligence Group ensuring distribution for action throughout the organisation.

Analyse complex and sensitive qualitative data received from a range of sources and produce quarterly/annual thematic reviews or presentations that clearly demonstrate information received which illustrate key themes and trends relating to quality of health and care for internal and external audiences.

Main Duties and Responsibilities

Project Management

Lead and co-ordinate a project team to deliver and support complex activities with agreed outcomes and report progress as necessary.

Act as lead specialist on a specific project or area, deliver outcomes with a managed approach, providing timely updates to managers as required ICB assurance framework measures).

Contribute to relevant commissioning projects utilising appropriate tools and methodologies ensuring compliance with agreed organisational outcomes, processes, priorities, and targets.

Use and maintain information systems and databases relevant to function or project.

Formulate plans and strategies for a range of projects and be flexible to adjustment if the need arises.

Provide advice, information and support for the redesign and evaluation of specific services and other project work commissioned by the ICB.

Quality Assurance and Improvement

Contribute to the content and completion of Quality and Equality Impacts Assessments (QEIAs) when there is a proposed change of service resulting in a positive or negative impact on quality.

Provide professional support and training to all members of the Quality Team, for example, by leading and facilitating team workshops/training linked to quality functions.

Regularly lead and support at Patient and Resident Safety Walkabouts involving senior managers and team members from both internal and external organisations. At walkabouts engage with staff and patients who may have barriers to their understanding dementia) to understand their health and care experience. Present sensitive or contentious feedback to external organisations and for ICB committees and boards.

Attend and contribute to team, directorate and organisational meetings on issues relating to quality and service improvement.

Promote clinically effective and evidence-based healthcare, including National Institute of Health and Clinical Effectiveness (NICE) Quality Standards and Guidelines, and other National Institutes and Royal College policies and guidelines.

Identify and escalate any concerns about the quality of care to relevant colleagues within the Quality Team or the wider ICB.

Support deep dive projects through interrogating online information, national guidance and local reports maternity services, Cancer Services and adult inpatients.

Apply Quality/Continuous Improvement methodology to project work such as problem/goal statements and driver diagrams

Actively participate in contract negotiations relating to quality CQUIN) with Quality Managers and a range of providers and assess CQUIN submission to determine provider achievement and associated financial reward.

Handle function specific information, which may be sensitive, complex, or confidential and appropriately recording, transferring and/or co-ordinating such information in accordance with the GDPR.

Reporting

Plan the content and lead on the production of information for regular reports to the Wakefield Place and ICB Quality Integrated Assurance Committee and Governing Body submission.

Provide timely information from Provider and Partner Board reports, improvement plans, and key quality indicators. Identify key issues, recommendations and actions and distribute summaries/briefings to team members.

Summarise information from the Care Quality Commission (CQC) reports following inspection of local providers or changes to regulation, policy or strategy. Brief relevant members of the organisation members of Safeguarding Team.

Use complex databases which hold sensitive information, for example, Datix or LeDeR to extract information and produce quarterly or annual reports illustrating key themes, trends, good practice, areas for improvement and recommendations.

Spend long periods of concentration to produce complex quarterly and annual reports, thematic reviews, papers and checking documents, writing reports and analysing soft and hard data.

Support Quality Managers by providing timely data, reports, briefings and information to ensure best quality evidence and information underpins all quality improvements.

Responsible for managing deadlines and coordinating the team and other teams within the organisation for content for the Quality Reports.

Provide guidance for colleagues on how to complete tasks, provide feedback on the quality of work done and monitor that task are completed within deadline and of good standard.

Analyse and be responsive to the needs of the team and organisation in terms of quality reporting and lead on the development of reports.

Undertake surveys or audits, as necessary to own work or team and undertake analysis of the results and provide recommendations as required.

Data analysis

Analyse quantitative data using Microsoft Excel or Microsoft Power BI. Create statistical reports such as Statistical Process charts (SPC) using specific software systems

Analyse routine data and ad hoc reports relating to the quality of care of local health and care providers and ICB commissioning.

Routinely interrogate national data to support quality assurance and quality improvement activities and produce written summaries Sentinel Stroke National Audit Programme, Friends and Family Test, NRLS Incident Reporting, national audit, patient and staff surveys.

Contribute to the design, development, and ongoing management of a variety of databases to support ICB quality assurance, for example, Quality dashboards.

Make recommendations based on analysis of intelligence and provide a comparison of range of options where required.

This job description is not meant to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in the light of developing organisational and service needs and wherever possible change will follow consultation with the post holder. The postholder may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Job description

Job responsibilities

Job Statement

The Quality Coordinator will contribute to the implementation of robust assurance processes to ensure providers deliver high quality care that is safe, effective and promotes a positive patient experience.

The post holder will contribute to the development and management of the Integrated Care Boards (ICB) quality and safety agenda working to monitor high quality effective and efficient health and care services.

The post holder will initiate, drive, and support effective partnership working across the ICB, with Primary Care Networks and in partnership with other organisations across the health and care community to facilitate improvements in clinical quality and patient experience.

The post holder will promote clinical effectiveness, patient safety and high-quality experience of care, both within the ICB and to external organisations.

Specific duties

Regularly produce and co-ordinate the content to complete required Quality Reports, ensuring that all data and reports are accurate, written clearly and concisely and can be clearly understood by Partnership Board members, staff, and stakeholders, including patient and public representatives.

Present complex, information to a large group of staff or members of the public which may include contentious or emotive content, for example at the internal ICB Integrated Assurance Committee, Patient and Community Panel or Quality Intelligence Group.

Use the ICB project management tools and maintain Project Management Office (PMO) workbooks, prioritise activity and compile highlight reports which indicate risks to project delivery and illustrate complex activity.

Organise and service regular meetings to enable coordination of quality intelligence. Support Quality team members ensuring minutes and actions are recorded. Be responsible for the collation of intelligence to/from the Quality Intelligence Group ensuring distribution for action throughout the organisation.

Analyse complex and sensitive qualitative data received from a range of sources and produce quarterly/annual thematic reviews or presentations that clearly demonstrate information received which illustrate key themes and trends relating to quality of health and care for internal and external audiences.

Main Duties and Responsibilities

Project Management

Lead and co-ordinate a project team to deliver and support complex activities with agreed outcomes and report progress as necessary.

Act as lead specialist on a specific project or area, deliver outcomes with a managed approach, providing timely updates to managers as required ICB assurance framework measures).

Contribute to relevant commissioning projects utilising appropriate tools and methodologies ensuring compliance with agreed organisational outcomes, processes, priorities, and targets.

Use and maintain information systems and databases relevant to function or project.

Formulate plans and strategies for a range of projects and be flexible to adjustment if the need arises.

Provide advice, information and support for the redesign and evaluation of specific services and other project work commissioned by the ICB.

Quality Assurance and Improvement

Contribute to the content and completion of Quality and Equality Impacts Assessments (QEIAs) when there is a proposed change of service resulting in a positive or negative impact on quality.

Provide professional support and training to all members of the Quality Team, for example, by leading and facilitating team workshops/training linked to quality functions.

Regularly lead and support at Patient and Resident Safety Walkabouts involving senior managers and team members from both internal and external organisations. At walkabouts engage with staff and patients who may have barriers to their understanding dementia) to understand their health and care experience. Present sensitive or contentious feedback to external organisations and for ICB committees and boards.

Attend and contribute to team, directorate and organisational meetings on issues relating to quality and service improvement.

Promote clinically effective and evidence-based healthcare, including National Institute of Health and Clinical Effectiveness (NICE) Quality Standards and Guidelines, and other National Institutes and Royal College policies and guidelines.

Identify and escalate any concerns about the quality of care to relevant colleagues within the Quality Team or the wider ICB.

Support deep dive projects through interrogating online information, national guidance and local reports maternity services, Cancer Services and adult inpatients.

Apply Quality/Continuous Improvement methodology to project work such as problem/goal statements and driver diagrams

Actively participate in contract negotiations relating to quality CQUIN) with Quality Managers and a range of providers and assess CQUIN submission to determine provider achievement and associated financial reward.

Handle function specific information, which may be sensitive, complex, or confidential and appropriately recording, transferring and/or co-ordinating such information in accordance with the GDPR.

Reporting

Plan the content and lead on the production of information for regular reports to the Wakefield Place and ICB Quality Integrated Assurance Committee and Governing Body submission.

Provide timely information from Provider and Partner Board reports, improvement plans, and key quality indicators. Identify key issues, recommendations and actions and distribute summaries/briefings to team members.

Summarise information from the Care Quality Commission (CQC) reports following inspection of local providers or changes to regulation, policy or strategy. Brief relevant members of the organisation members of Safeguarding Team.

Use complex databases which hold sensitive information, for example, Datix or LeDeR to extract information and produce quarterly or annual reports illustrating key themes, trends, good practice, areas for improvement and recommendations.

Spend long periods of concentration to produce complex quarterly and annual reports, thematic reviews, papers and checking documents, writing reports and analysing soft and hard data.

Support Quality Managers by providing timely data, reports, briefings and information to ensure best quality evidence and information underpins all quality improvements.

Responsible for managing deadlines and coordinating the team and other teams within the organisation for content for the Quality Reports.

Provide guidance for colleagues on how to complete tasks, provide feedback on the quality of work done and monitor that task are completed within deadline and of good standard.

Analyse and be responsive to the needs of the team and organisation in terms of quality reporting and lead on the development of reports.

Undertake surveys or audits, as necessary to own work or team and undertake analysis of the results and provide recommendations as required.

Data analysis

Analyse quantitative data using Microsoft Excel or Microsoft Power BI. Create statistical reports such as Statistical Process charts (SPC) using specific software systems

Analyse routine data and ad hoc reports relating to the quality of care of local health and care providers and ICB commissioning.

Routinely interrogate national data to support quality assurance and quality improvement activities and produce written summaries Sentinel Stroke National Audit Programme, Friends and Family Test, NRLS Incident Reporting, national audit, patient and staff surveys.

Contribute to the design, development, and ongoing management of a variety of databases to support ICB quality assurance, for example, Quality dashboards.

Make recommendations based on analysis of intelligence and provide a comparison of range of options where required.

This job description is not meant to be exhaustive. It describes the main duties and responsibilities of the post. It may be subject to change in the light of developing organisational and service needs and wherever possible change will follow consultation with the post holder. The postholder may be directed to complete other tasks according to the skills and requirements for individual roles. These duties will always be reasonable and deemed within the expectations of your position.

Person Specification

Skills & behaviours

Essential

  • Specialist knowledge of interrogating clinical knowledge databases and NICE guidance to promote Evidence based practice.
  • Computer literate with an ability to use the required systems/Microsoft IT office packages.
  • Has attention to detail, able to work accurately, identifying errors quickly and easily.
  • Able to effectively manage allocated resources.
  • Has a planned and organised approach with an ability to prioritise their own workload in order to meet strict deadlines.
  • Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems.
  • Essential ability to produce the quarterly Quality Reports to a high standard for Partnership Board members.

Desirable

  • Desirable ability to analyse and interpret business data.

Qualifications

Essential

  • Educated to degree level or equivalent in experience.
  • Evidence of continuing professional development.

Experience

Essential

  • Experience of the analysis of data, of the concentration and focus required to produce accurate analysis.
  • Experience of reviewing Terms of Reference.
  • Experience of using Quality Improvement tools, for example Statistical Process Control (SPC) charts to produce and maintain data and analyse trends over time.
  • Experience of developing policies, protocols or frameworks for own area of work when required.
  • Specialist knowledge of the quality agenda.
  • Significant prior experience of working within the function.

Desirable

  • Experience of developing and delivering training/facilitating on quality functions.
Person Specification

Skills & behaviours

Essential

  • Specialist knowledge of interrogating clinical knowledge databases and NICE guidance to promote Evidence based practice.
  • Computer literate with an ability to use the required systems/Microsoft IT office packages.
  • Has attention to detail, able to work accurately, identifying errors quickly and easily.
  • Able to effectively manage allocated resources.
  • Has a planned and organised approach with an ability to prioritise their own workload in order to meet strict deadlines.
  • Able to think analytically; anticipating obstacles and thinking ahead; using analytical techniques to draw logical solutions to problems.
  • Essential ability to produce the quarterly Quality Reports to a high standard for Partnership Board members.

Desirable

  • Desirable ability to analyse and interpret business data.

Qualifications

Essential

  • Educated to degree level or equivalent in experience.
  • Evidence of continuing professional development.

Experience

Essential

  • Experience of the analysis of data, of the concentration and focus required to produce accurate analysis.
  • Experience of reviewing Terms of Reference.
  • Experience of using Quality Improvement tools, for example Statistical Process Control (SPC) charts to produce and maintain data and analyse trends over time.
  • Experience of developing policies, protocols or frameworks for own area of work when required.
  • Specialist knowledge of the quality agenda.
  • Significant prior experience of working within the function.

Desirable

  • Experience of developing and delivering training/facilitating on quality functions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.