Job summary
Associate Directorate Manager – Urgent Care
Band 8aFull Time hours)
Are you a self-driven highly motivated individual who wants to work with a progressive and dynamic team at Tameside Hospital, then we’ll like to hear from you.
Following the recent promotion of the current post holder, we’re looking to appoint an experience operational manager to join the Urgent Care Team. Working closely with clinical, nursing and corporate services you’ll play a pivotal part in the day to day management of the Directorate which consists of the Emergency Department, Urgent Treatment Centre, Acute Medicine, Same Day Emergency Care and patient flow.
Urgent Care is currently going through significant transformational change including a £21M capital programme due for completion in April 2024
Urgent Care is a challenging and high pressurised service, therefore we’re looking for candidates who have recent previous operational management of clinical services within an acute hospital setting. Successful candidates must be able to be flexible to meet competing demands, and be an exemplary team player ensuring patient care is at the centre of our decision making.
Main duties of the job
Provision of support to the Associate Divisional Director in the Operational Delivery and performance management of Urgent Care services ensuring key access targets and quality standards are maintained and sustained. Post holder will be responsible for the day to day management of a number of service initiatives, supporting clinical and non-clinical staff. The post holder will be expected to work independently to manage these services, in line with service requirements and local/national policies.
About us
Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children. Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.
We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
- Safety
- Care
- Respect
- Communication
- Learning
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.
We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.
Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.
Job description
Job responsibilities
Main Duties & Responsibilities
- Development of Directorate urgent care teams, both clinical and non-clinical, who will lead the patient journey improving processes and patient experience
- Training and development of the urgent care teams in terms of their knowledge and IT capability
- Supporting service improvement through analysis of data and undertaking capacity and demand analysis of services to support delivery of the Emergency Department quality Indicators and Acute Medical Unit KPIs
- Working in collaboration with the Clinical Director and Associate Divisional Director Urgent Care manage the Urgent Care governance agenda, complaints and incidents ensuring all agreed action plans are completed as per agreed timescales and learning is shared
- Manage all delegated administration and clerical staff within the Directorate.
- Deputise for the Associate Divisional Director as required
- Participate in the First On Call managers rota
- Working in partnership with the DM provide a 7 day service
Operational Management
- Management of the Assistant Directorate Manager and Administration Team, ensuring key standards and performance is maintained.
- Working in Collaboration with the Matrons to manage on a day to day basis, the delivery of the Urgent Care performance through appropriate implementation of the escalation, patient flow and other related policies policy
- Develop plans for each clinical area across Urgent Care to ensure that the performance indicators are met in the short, medium and long term, using a structured and organised approach to capacity and demand analysis to identify shortfalls in capacity and take short-term action.
- Organise additional capacity as required using the agreed escalation policies and procedures, planning to ensure that all elements of service provision are considered and organised to enable capacity and patient safety to be maximised.
- Keep up-to-date with current government and local policy for Urgent Care services and be responsible for interpreting and applying these policies for services within the Directorate. This will require the development and introduction of local policies in keeping with national policy
- Ensure that effective lines of communication are established within the post holders areas of responsibility
- Represent the Directorate at daily bed meetings and escalate patient flow status to clinical teams.
- Ensure clinical incidents are appropriately investigated and risk registers/assessments are reviewed in a timely manner.
- Working in collaboration with the Matrons ensure the risk registers are reviewed and maintained
- Analyse and interpret complex performance data on a regular basis, comparing capacity and demand and assessing possible options for the future.
- Working with the Medical Staffing team ensure medical staffing rotas are completed in line with agreed timescales and timesheets are completed and approve
Responsibilities for Human Resources
- Overall line management responsibility for delegated admin and clerical staff within the Directorate
- Manage the annual leave and study leave for the doctors across the Urgent Care service
- Working with Medical Staffing ensure all Doctors comply with the Temporary Staffing policy (Local Induction and SMART cards)
- Allocation of available staff within the department as required for the smooth running of the department
- Appropriate performance management of staff and undertaking of regular appraisals and ensuring training and development of all staff
- Manage the recruitment process as required
- Ensure robust communication plans are in place across departments
Financial Management
- Manage requests for additional contractual sessions, against agreed local plans ensuring the correct rates of pay is processed between the Directorate and payroll.
- To have further delegate responsibility for financial management of specific programmes and projects as required
- To be a key part of the Directorate financial planning, in particular with relation to the Cost Improvement Programme and its performance management
- To ensure the usage of locum and agency medical and nursing staffing is monitored and reported
- Develop and manage robust systems to ensure medical staffing rotas are in line with allocated budgets
Communication & Leadership
- Responsible for ensuring that all staff are fully engaged in all developments. This will require a very high level of communication across all staff groups using regular team meetings as one forum for this
- Communication across the Directorate on all issues relating to Quality Improvement, Performance Management and new IT processes and systems relevant the admin team
- Development and representation of complex concepts and process as part of this work. Working with staff to translate these complexities into improvements in processes
- Translating national policy, which may be complex or very contentious, relating to performance targets, patient access and waiting times in a form which is meaningful to all staff groups (clinical, secretarial, clerical) using a variety of communication styles to achieve this
- Providing the necessary leadership and drive to ensure that agreed developments are implemented in a sustainable way
- Representing the Directorate at appropriate meetings and providing feedback from these meetings to key personnel within the Directorate
Service Planning, Development, Improvement and Strategy
- To contribute to the development and implementation of the Directorate improvement programme, including taking lead responsibility for initiatives to improve performance across Urgent Care
- Review and develop services, including collection of data for the drafting of business plans and development of policies and/or procedures
- Plan and lead service improvement initiatives to improve the quality of the clinical administration service in the Directorate. This will involve reviews of workforce, workload volume, systems and processes and use of technology
- Contribute to the strategic development of the Service and the Directorate. This will include developing and implementing plans in line with national policy to ensure that Directorate performance standards can be achieved
- Using strong analytical skills, diagnose problems within existing processes and effect changes to resolve them
- To programme manage service developments as requested by the Associate Divisional Director
- Ensure systems and processes for complaints and incidents are followed and use these to identify areas for improvement and realise these changes
- Develop and implement policies within the departments that they manage, which may impact across other areas of work.
Performance Management
- In conjunction with the Associate Divisional Director, ensure the delivery of key performance indicators for the Directorate and other performance indicators, escalating any variances and providing an action plan as required
- Attend delegated meetings with corporate performance teams escalating concerns when required.
Other
- Observe the provisions of and adhere to all Trust policies and procedures
- To maintain confidentiality and abide by the Data Protection Act
- To be familiar with and follow health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing areas of potential risk to the attention of managers
- To undertake any other duties which are deemed appropriate top the band when requested by senior staff
- The above indicates the main duties of the post which may be reviewed in light of experience and development within the service. Any review will be undertaken in conjunction with the post holder
- Role will require periods of concentration when writing reports or analysing data, and the role will be subject to frequent interruption.
- The post holder will be expected to participate in operational work across the urgent care services which could include observation of sensitive information and clinical care
- The post holder will predominantly work in standard office conditions.
Job description
Job responsibilities
Main Duties & Responsibilities
- Development of Directorate urgent care teams, both clinical and non-clinical, who will lead the patient journey improving processes and patient experience
- Training and development of the urgent care teams in terms of their knowledge and IT capability
- Supporting service improvement through analysis of data and undertaking capacity and demand analysis of services to support delivery of the Emergency Department quality Indicators and Acute Medical Unit KPIs
- Working in collaboration with the Clinical Director and Associate Divisional Director Urgent Care manage the Urgent Care governance agenda, complaints and incidents ensuring all agreed action plans are completed as per agreed timescales and learning is shared
- Manage all delegated administration and clerical staff within the Directorate.
- Deputise for the Associate Divisional Director as required
- Participate in the First On Call managers rota
- Working in partnership with the DM provide a 7 day service
Operational Management
- Management of the Assistant Directorate Manager and Administration Team, ensuring key standards and performance is maintained.
- Working in Collaboration with the Matrons to manage on a day to day basis, the delivery of the Urgent Care performance through appropriate implementation of the escalation, patient flow and other related policies policy
- Develop plans for each clinical area across Urgent Care to ensure that the performance indicators are met in the short, medium and long term, using a structured and organised approach to capacity and demand analysis to identify shortfalls in capacity and take short-term action.
- Organise additional capacity as required using the agreed escalation policies and procedures, planning to ensure that all elements of service provision are considered and organised to enable capacity and patient safety to be maximised.
- Keep up-to-date with current government and local policy for Urgent Care services and be responsible for interpreting and applying these policies for services within the Directorate. This will require the development and introduction of local policies in keeping with national policy
- Ensure that effective lines of communication are established within the post holders areas of responsibility
- Represent the Directorate at daily bed meetings and escalate patient flow status to clinical teams.
- Ensure clinical incidents are appropriately investigated and risk registers/assessments are reviewed in a timely manner.
- Working in collaboration with the Matrons ensure the risk registers are reviewed and maintained
- Analyse and interpret complex performance data on a regular basis, comparing capacity and demand and assessing possible options for the future.
- Working with the Medical Staffing team ensure medical staffing rotas are completed in line with agreed timescales and timesheets are completed and approve
Responsibilities for Human Resources
- Overall line management responsibility for delegated admin and clerical staff within the Directorate
- Manage the annual leave and study leave for the doctors across the Urgent Care service
- Working with Medical Staffing ensure all Doctors comply with the Temporary Staffing policy (Local Induction and SMART cards)
- Allocation of available staff within the department as required for the smooth running of the department
- Appropriate performance management of staff and undertaking of regular appraisals and ensuring training and development of all staff
- Manage the recruitment process as required
- Ensure robust communication plans are in place across departments
Financial Management
- Manage requests for additional contractual sessions, against agreed local plans ensuring the correct rates of pay is processed between the Directorate and payroll.
- To have further delegate responsibility for financial management of specific programmes and projects as required
- To be a key part of the Directorate financial planning, in particular with relation to the Cost Improvement Programme and its performance management
- To ensure the usage of locum and agency medical and nursing staffing is monitored and reported
- Develop and manage robust systems to ensure medical staffing rotas are in line with allocated budgets
Communication & Leadership
- Responsible for ensuring that all staff are fully engaged in all developments. This will require a very high level of communication across all staff groups using regular team meetings as one forum for this
- Communication across the Directorate on all issues relating to Quality Improvement, Performance Management and new IT processes and systems relevant the admin team
- Development and representation of complex concepts and process as part of this work. Working with staff to translate these complexities into improvements in processes
- Translating national policy, which may be complex or very contentious, relating to performance targets, patient access and waiting times in a form which is meaningful to all staff groups (clinical, secretarial, clerical) using a variety of communication styles to achieve this
- Providing the necessary leadership and drive to ensure that agreed developments are implemented in a sustainable way
- Representing the Directorate at appropriate meetings and providing feedback from these meetings to key personnel within the Directorate
Service Planning, Development, Improvement and Strategy
- To contribute to the development and implementation of the Directorate improvement programme, including taking lead responsibility for initiatives to improve performance across Urgent Care
- Review and develop services, including collection of data for the drafting of business plans and development of policies and/or procedures
- Plan and lead service improvement initiatives to improve the quality of the clinical administration service in the Directorate. This will involve reviews of workforce, workload volume, systems and processes and use of technology
- Contribute to the strategic development of the Service and the Directorate. This will include developing and implementing plans in line with national policy to ensure that Directorate performance standards can be achieved
- Using strong analytical skills, diagnose problems within existing processes and effect changes to resolve them
- To programme manage service developments as requested by the Associate Divisional Director
- Ensure systems and processes for complaints and incidents are followed and use these to identify areas for improvement and realise these changes
- Develop and implement policies within the departments that they manage, which may impact across other areas of work.
Performance Management
- In conjunction with the Associate Divisional Director, ensure the delivery of key performance indicators for the Directorate and other performance indicators, escalating any variances and providing an action plan as required
- Attend delegated meetings with corporate performance teams escalating concerns when required.
Other
- Observe the provisions of and adhere to all Trust policies and procedures
- To maintain confidentiality and abide by the Data Protection Act
- To be familiar with and follow health and safety policy and procedures and to be aware of individual responsibilities under legislation, drawing areas of potential risk to the attention of managers
- To undertake any other duties which are deemed appropriate top the band when requested by senior staff
- The above indicates the main duties of the post which may be reviewed in light of experience and development within the service. Any review will be undertaken in conjunction with the post holder
- Role will require periods of concentration when writing reports or analysing data, and the role will be subject to frequent interruption.
- The post holder will be expected to participate in operational work across the urgent care services which could include observation of sensitive information and clinical care
- The post holder will predominantly work in standard office conditions.
Person Specification
Qualifications
Essential
- oEducation to Degree level or evidence of working towards
Desirable
- oEducation to Masters degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- oRecognised post-graduate management qualification or equivalent experience.
Skills and Experience
Essential
- oKnowledge of managing within an NHS healthcare setting
- oBroad knowledge of NHS Information & IT systems
- oExperience of dealing with difficult operational issues.
- oExperience of dealing with or completing investigations and RCAs
- oPrevious experience of managing operational services and dealing with competing demands.
- oExperience of working with multidisciplinary teams including medical staff
- oStaff & Budget Management experience
- oExperience of leading service improvement initiatives across a multidisciplinary team
Desirable
- oUnderstands and is able to interpret national policy in relation to Urgent Care Performance Standards and translate to the local level
- oUp to date with relevant national guidance on NHS management issues
Person Specification
Qualifications
Essential
- oEducation to Degree level or evidence of working towards
Desirable
- oEducation to Masters degree level or evidence of sound intellectual ability and ongoing personal development at senior management level
- oRecognised post-graduate management qualification or equivalent experience.
Skills and Experience
Essential
- oKnowledge of managing within an NHS healthcare setting
- oBroad knowledge of NHS Information & IT systems
- oExperience of dealing with difficult operational issues.
- oExperience of dealing with or completing investigations and RCAs
- oPrevious experience of managing operational services and dealing with competing demands.
- oExperience of working with multidisciplinary teams including medical staff
- oStaff & Budget Management experience
- oExperience of leading service improvement initiatives across a multidisciplinary team
Desirable
- oUnderstands and is able to interpret national policy in relation to Urgent Care Performance Standards and translate to the local level
- oUp to date with relevant national guidance on NHS management issues
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
