Job summary
The Out Patient Appointment Centre (OPAC) for the Denmark Hill site of King’s College Hospital NHS Foundation Trust, are seeking to recruit a highly motivated Appointment Coordinator to provide support within a referral call and booking centre.
OPAC at Denmark Hill is the referral provision for new appointments booked via the e-referral system (eRS). The centre also operates a high volume call system for various services within the Trust, which will include dealing calls for patient requests to amend and rebook a new appointment during the centre’s working hours.
Main duties of the job
The post holder will work within a team supporting the outpatient appointment booking operations in the Trust. They will liaise directly with patients, referral centre teams, managers, GPs and other multidisciplinary teams to ensure that the performance targets for outpatients (waiting lists, waiting times, clinic capacity and appointments) are met and monitored. The post holder will be expected to rotate on a regular basis between telephony and administrative duties.
About us
King’s College Hospital NHS Foundation Trust is one of the UK’s largest and busiest teaching Trusts with a turnover of c£1 billion, million patient contacts a year and more than 15,000 staff based across South East London. The Trust provides a full range of local and specialist services across its five sites. The trust-wide strategy of Strong Roots, Global Reachis our Vision to be BOLD, Brilliant people, Outstanding care, Leaders in Research, Innovation and Education, Diversity, Equality and Inclusion at the heart of everything we do. By being person-centred, digitally-enabled, and focused on sustainability, we aim to take Team King’s to another level.
We are at a pivotal point in our history and we require individuals who are ready to join a highly professional team and make a real, lasting difference to our patients and our people.
King’s is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus. Everyone’s contribution is required in order to meet the goals set out in our Green Plan and we encourage all staff to work responsibly, minimising their contributions to the Trust’s carbon emissions, waste and pollution wherever possible.
Date posted
08 March 2023
Pay scheme
Agenda for change
Band
Band 3
Salary
£26,618 to £28,065 a year per annum, inc HCA
Contract
Permanent
Working pattern
Full-time
Reference number
213-DH-6043
Job locations
Denmark Hill
London
SE5 9RS