Job summary
An exciting opportunity has arisen to join the Ophthalmology team as an Out-Patients Pathway Tracker. The post holder will particularly focus of the tracking of outpatient overdue follow-up appointments, introducing robust systems to avoid lost to follow-up.
Validate and monitor the Trusts performance against the Referral to Treatment 18 week waiting times standards, ensuring patients receive treatment within the required timescales through monitoring and auditing elective patient pathways.
Work as a member of the pathway tracking clinical team acting as a local expert on patient pathway RTT 18-week guidance, reporting mechanisms and service improvements that will improve patient experience & facilitate the provision of accessible and high-quality care.
Be key in overseeing RTT 18-week performance management across the specialties within the MES division, providing expertise & support for the delivery & achievement of patient RTT standards.
Main duties of the job
To actively monitor the departments overdue follow up lists, prioritising patients appointment dates and working towards clearing the waiting lists.
To work closely with the General Manager, Assistant Service Managers, Clinical Office Team Leaders, Appointments Centre, Clinical Office Staff and Outpatient teams, Clinical staff and nursing staff within the division to ensure patients are actively managed through patient pathways. To ensure that appropriate requests for investigations are monitored following the clinicians instructions. If diagnostic delays occur or appear imminent liaise with the relevant service for action. To monitor patients pathways from referral, through diagnostics, treatment planning and treatment, highlighting any potential delays in the pathway and ensuring accurate data collection to support the process and report to clinical offices any discrepancies.
To liaise with members of the Ophthalmology management teams to ensure coordination of all elements of patient pathways. This may include highlighting patient target dates etc. to ensure that investigations are carried out and results received in a timely manner. To ensure all information relating to the patients pathway clearly identifies all relevant target dates to aid other users of the relevant systems, such as Cerner in allocating resources appropriately.
To support the division in implementation of robust follow-up tracking, ensuring no patient is ever lost in the system.
About us
Ashford and St. Peters Hospitals NHS Foundation Trust serves a population of more than 410,000 people living in North-West Surrey, parts of Hounslow and beyond.
Over 3,700 highly trained doctors, nurses, midwives, therapists, healthcare scientists and other support staff make up our workforce, providing a wide range of services across our two hospital sites, Ashford, Ashford, Surrey and St Peter’s, Chertsey, Surrey.
We also run many specialist clinics in the community and local community hospitals and other healthcare facilities.
Our vision is to be one of the best healthcare Trusts in the country. There has never been a better time to join us in the NHS at Ashford & St Peters Hospitals NHS Foundation Trust with our strong commitment to staff health and wellbeing. We are committed to providing continuous professional development, staff benefits and flexibility to shape our workforce around our patient care.
Please see the supporting links which you can find on the right-hand side of this job advert. There is guidance on how to make an application on NHS Jobs as well as more information about joining the ASPH Team
Although it isn’t the Trusts normal practice, adverts may close early, so applicants are encouraged to submit an application as soon as possible.
Job description
Job responsibilities
Receives & prioritises incoming post and actions accordingly.
Working in a team environment to provide appropriate support/advice to others.
Exercise independent judgement and initiative when problems arise, implementing the necessary actions to resolve the problems or referring to the appropriate person to resolve.
To liaise with colleagues, other departments or organisation to ensure patient pathway decisions are actioned.
Demonstrate effective management of time & resources.
To respect confidentiality on any matter concerning a patient arising during the course of duty and not to disclose such information at any time to unauthorised persons.
To promote equal opportunities for staff and patients in accordance with the Trusts priorities.
To adhere to Trust policies.
To undertake any other reasonable duties as directed by the Associate Director of Performance.
Professional Development/Educational:
To participate in the induction of new staff, and to educate others about the role of the patient pathway tracker.
To undertake any further training which may be relevant to the post.
To participate in performance and development review.
Communication:
To demonstrate excellent communication skills. To ensure effective liaison between all members of the multi-disciplinary team and with other Trusts, GP practices, patients and carers.
To ensure all information relating to the patient pathway is communicated effectively and by the most appropriate medium.
Information:
To update the Patient Administration System and tracking systems in line with the Trusts policies and procedures on real time data collection and confidentiality.
To have a full understanding of the Information Systems in use for the management of patients pathways.
To be responsible for the management, maintenance and inputting of information into computer systems and databases relevant to patients pathways.
To ensure accurate data collection to ensure timely management of patients along their pathway(s) and in order to identify & respond to avoidable delays.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Job description
Job responsibilities
Receives & prioritises incoming post and actions accordingly.
Working in a team environment to provide appropriate support/advice to others.
Exercise independent judgement and initiative when problems arise, implementing the necessary actions to resolve the problems or referring to the appropriate person to resolve.
To liaise with colleagues, other departments or organisation to ensure patient pathway decisions are actioned.
Demonstrate effective management of time & resources.
To respect confidentiality on any matter concerning a patient arising during the course of duty and not to disclose such information at any time to unauthorised persons.
To promote equal opportunities for staff and patients in accordance with the Trusts priorities.
To adhere to Trust policies.
To undertake any other reasonable duties as directed by the Associate Director of Performance.
Professional Development/Educational:
To participate in the induction of new staff, and to educate others about the role of the patient pathway tracker.
To undertake any further training which may be relevant to the post.
To participate in performance and development review.
Communication:
To demonstrate excellent communication skills. To ensure effective liaison between all members of the multi-disciplinary team and with other Trusts, GP practices, patients and carers.
To ensure all information relating to the patient pathway is communicated effectively and by the most appropriate medium.
Information:
To update the Patient Administration System and tracking systems in line with the Trusts policies and procedures on real time data collection and confidentiality.
To have a full understanding of the Information Systems in use for the management of patients pathways.
To be responsible for the management, maintenance and inputting of information into computer systems and databases relevant to patients pathways.
To ensure accurate data collection to ensure timely management of patients along their pathway(s) and in order to identify & respond to avoidable delays.
To support the department and organisation by carrying out any other duties that reasonably fit within the broad scope of a job of this grade and type of work.
Person Specification
Experience
Essential
Desirable
- Full range of administrative experience within the NHS
- Experienced knowledge of waiting list management & patient pathways
- Experience knowledge of PAS
- Experience of using NHS information & data systems
- Understanding of medical terminology
Knowledge
Essential
- NHS Constitution
- Trust vision, values and strategic objectives
Skills
Essential
- You have knowledge & awareness of diversity and human rights and the competencies appropriate to your role to support their diverse needs and human rights.
- You are able to communicate effectively with them and with other staff to ensure that their care, treatment and support are not compromised.
- You have a good understanding of their communication, physical & emotional needs; can identify their individual needs and preferences, their changing needs and recognise and promote their independence.
- Able to provide a customer focussed service.
- Good analytical skills; the ability to learn quickly, to synthesise diverse information, and to make decisions from a range of options.
- Strong communication skills; credibility with all staff with whom the post-holder is likely to work; the ability to communicate information to audiences with differing levels of understanding.
- Effective engagement: the ability to direct individuals & teams to lead in a style appropriate to the situation.
- Ability to work under pressure to meet deadlines and prioritise workloads.
Qualifications
Essential
- Extensive specific administrative medical specialty knowledge gained by education or relevant experience.
- Ability to deal with non-routine situations and information and take appropriate decisions, with knowledge and skills to degree level by qualification or through experience.
Other requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between Trust sites
- Ability to be flexible to meet the needs of the team, the service and the Trust
Person Specification
Experience
Essential
Desirable
- Full range of administrative experience within the NHS
- Experienced knowledge of waiting list management & patient pathways
- Experience knowledge of PAS
- Experience of using NHS information & data systems
- Understanding of medical terminology
Knowledge
Essential
- NHS Constitution
- Trust vision, values and strategic objectives
Skills
Essential
- You have knowledge & awareness of diversity and human rights and the competencies appropriate to your role to support their diverse needs and human rights.
- You are able to communicate effectively with them and with other staff to ensure that their care, treatment and support are not compromised.
- You have a good understanding of their communication, physical & emotional needs; can identify their individual needs and preferences, their changing needs and recognise and promote their independence.
- Able to provide a customer focussed service.
- Good analytical skills; the ability to learn quickly, to synthesise diverse information, and to make decisions from a range of options.
- Strong communication skills; credibility with all staff with whom the post-holder is likely to work; the ability to communicate information to audiences with differing levels of understanding.
- Effective engagement: the ability to direct individuals & teams to lead in a style appropriate to the situation.
- Ability to work under pressure to meet deadlines and prioritise workloads.
Qualifications
Essential
- Extensive specific administrative medical specialty knowledge gained by education or relevant experience.
- Ability to deal with non-routine situations and information and take appropriate decisions, with knowledge and skills to degree level by qualification or through experience.
Other requirements
Essential
- Able to demonstrate that you are honest, reliable and trustworthy
- Treat patients, visitors, colleagues with respect
- Ability to travel between Trust sites
- Ability to be flexible to meet the needs of the team, the service and the Trust
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
