Job overview

This is a fixed term/secondment post until 31/03/2024 due to funding. If you are a Hywel Dda University Health Board employee and are applying for this post as a secondment, agreement for the secondment is needed from your current manager prior to application.

An opportunity to join the Application Support team at Band 5 has become available. The role will support Mental Health Services.

The post-holder will join a team of Application Support Specialists providing high quality support and advice to users of key digital systems across Hywel Dda University Health Board, providing guidance and training with regard to system usage and functionality and ensuring all aspects of recording are undertaken to the highest quality.

Experience of working with systems and providing application support is essential. The role suits a dynamic and reliable individual who is capable of working independently or as part of a team. The candidate must possess good written and verbal communication skills as well as be able to meet deadlines.

Main duties of the job

Provide a comprehensive training service on new and existing Clinical Applications. 

Responsible for delivering and supporting all aspects of Application Support training.

Undertake acceptance testing of supported applications. 

Support a second line help-desk function within the Health Board.

Ensure that staff are trained in accordance with Health Board Policies and Procedures in line with Information Assurance. 

Provide Business Change assistance to informatics projects.

Provide Application training to all levels of staff who use the clinical systems.

Liaise with Heads of Departments to arrange for staff to be released for training.

Liaise with Heads of Department to arrange for staff to be released for user acceptance testing.

Appraise / analyse new modules before any major updates connect to the live systems.

Be responsible for updating application training materials including eLearning modules and user guides. 

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply. 

Working for our organisation

Hywel Dda University Health Board is the planner and provider of NHS healthcare services for people in Carmarthenshire, Ceredigion, Pembrokeshire and its bordering counties. Our 11,000 members of staff provide primary, community, in-hospital, mental health and learning disabilities services for around 384,000 people across a quarter of the landmass of Wales. We do this in partnership with our three local authorities and public, private and third sector colleagues, including our volunteers, through:

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), 99 community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

Detailed job description and main responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 01/03/23

Person specification

Qualifications and Knowledge

Essential criteria

  • Educated to Degree standard or equivalent
  • Excellent communication skills (verbal & written)
  • Excellent ICT skills (Word, Excel)
  • Excellent administrative and organisational skills

    • Desirable criteria

  • Training qualification or considerable relevant experience within a training environment
  • An understanding of process mapping

    • Experience

    Essential criteria

  • Experience of training groups of learners with variable skill levels, managing group dynamics to ensure a positive outcome
  • Experience providing application support
  • Experience of training administration such as scheduling courses, recording attendance, feedback from delegates and preparing all necessary materials and paperwork prior to courses
  • Experience of producing reports on training activity for audit purposes

    • Desirable criteria

  • In depth knowledge of Patient administration and clinical systems
  • Experience of designing and delivering bespoke Clinical System training courses to support the Health Board’s operational needs
  • Project management

    • Hywel Dda University Health Board operates a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

    By submitting your application to NHS Jobs/Trac, you are giving your consent for elements of your application data to be transferred to the NHS Electronic Staff Record (ESR) and other secure, internal NHS Workforce systems in order to support and manage your recruitment and employment within your employing organisation; to be used by Recruitment for purposes of checking your Professional Registration online (where applicable).

    These processes are in line with Fair and Lawful processing in line with current Data Protection Legislation especially those in relation to your personal or sensitive personal data (sensitive personal data is defined as any declared physical or mental health conditions, racial or ethnic origin, sexual orientation, trade union membership, political opinion, religious beliefs). As an organisation, we ensure that the legislation defining confidentiality is observed such as use of data for specific, defined purposes, and use of data that is relevant and not excessive whilst practicing data accuracy and security of all held personal identifiable information (PII)

    If you are successfully appointed, by completing the application form you authorise the UHB to obtain any previous NHS service details including all electronically held sickness information, via the Inter Authority Transfer process on the national Electronic Staff Record (ESR).

    To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.

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