It is a temporary to permanent position for the right candidate.
Day shift: 8am-5pm Monday – Friday, immediate start available.
- Deal with all parties in a polite, courteous and ordered manner.
- Handle all telephone communication
- Handle queries from Retail Partners, Insurance Companies, Cleaning Companies and third parties.
- Process Retail Partner response paperwork.
- Ensure all relevant paperwork is placed in the correct claim file.
- Handle complaints within Financial Services Authority guidelines
- In addition to the duties listed, the post holder is required to perform any other reasonable duties assigned to them by a Director/ Senior Manager/ Team Leader.
- Good verbal communication skills
- Good understanding of PC and IT
- Customer service skills / previous call centre experience
Whilst we make every effort to respond to all applications individually, due to high volumes, this is not always viable.