Job Description

Drivers are essential

full time

Support experience needed

Accommodation Support Worker, Grade 5

Homelessness, Directorate for Families, Health and Wellbeing

Reports to: Homelessness Lead Officer I Team Leader (Homelessness)

Key Role Descriptors:

This role provides housing related support for residents and work with customers and agencies to provide longer term housing solutions and ensure that residents receive appropriate support

The roleholder will act as point of contact for customers of the Homelessness Service, providing effective and accurate information and advice.

The roleholder will work as part of a team and contribute to the achievement of the services objectives, providing high quality temporary accommodation for people who are homeless or at risk of being homeless.

The roleholder will ensure the safe and efficient running of the temporary accommodation scheme where based.

Key Role Accountabilities:

Carry out prompt assessments of customers referred to the project for accommodation and provide a safe and supported environment for homeless people accepted into the service. Actively promote integration of the accommodation and its residents into the local and wider community.

Supply high quality housing related support, advice and advocacy to all temporary accommodation residents in order to assist customers in accessing support relating to benefits; support agencies; education, employment, resettlement options and training.

Provide intensive support for customers with complex support needs particularly customers who have exhibited anti social behaviour. Offer holistic support plans for residents and agree individual targets which work towards longer-term housing solutions and aspirations.

Ensure the effective upkeep and smooth running of the temporary accommodation resource, including property repairs, licensing agreements, health and safety requirements and rent collections.

Supply a comprehensive building management service including: preparation of flats for let; organising programmed and responsive repairs and


maintenance; supervision of building services staff; management and ordering of furnishings and household equipment.

Keep accurate, up-to-date records on all aspects of service provision including financial administration, following City Council systems and financial regulations.

Organise and prioritise workload flexibly and efficiently in response to the needs of the team and its provision.

Actively contribute to the planning, development and implementation of changes in working practice, new services or changes in service delivery. To contribute to the development of team policies and procedures, ensuring compliance with corporate policies and procedures and contribution towards corporate goals.

Through personal example, open commitment and clear action, ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.

Where the roleholder is disabled every effort will be made to supply all necessary aids, adaptations or equipment to allow them to carry out all the duties of the role. If, however, a certain task proves to be unachievable, job redesign will be given full consideration.

Please be aware this is a Long Term Temporary post to start ASAP.

You must have:

  • Post qualified experience.
  • Enhanced DBS/Update service.
  • References required for the last 5 years of employment.
  • Benefits of working with :

  • Free on-going training opportunities upon registering as part of our commitment to you.
  • Competitive Rates of pay
  • In house payroll, providing weekly payments and support
  • Enhanced DBS completed.
  • Support and expert advice from an approachable, dedicated and friendly team
  • An assigned dedicated & experienced consultant
  • Various employment opportunities in your preferred geographical area
  • Flexible hours to meet your needs, full or part time