Do you like making a difference and improving people`s lives? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people and dealing with complex cases? If you answered `Yes`, we would love to hear from you.
Hours: 37 hours per week, Monday to Friday between 9am – 5:30pm
Pay Rate: £13.33 per hour
Location: Remote – working from home
IT will be provided by the client however you must have a quiet environment to work out of and a strong, stable internet connection.
Length of assignment: Expected to run until December 2023 with the possibility of extension.
** You will be required to undertake security clearance for these roles, and it is imperative that you hold a valid passport and be able to provide two proofs of current address and a proof of national insurance. **
The Role:
We are recruiting for an exciting Senior Admin position (Temporary), to join the Home Office. This is an excellent opportunity to work within the Public Sector and provide an essential service to the Home Office. This role will also require you to be able to work in a management style role.
To deliver a wide range of work, the Home Office strongly believes in a team effort and relies on talented people with a wide range of skills and experience. That`s where you come in! Working at the Home Office, they are committed to representing modern Britain in all its diversity and creating a welcoming, inclusive workplace where all our people can bring their whole selves to work and perform at their best.
What will be your primary responsibilities?
You will provide essential administrative support to the department at the Home Office.
The role will involve, but not be limited to you performing the following:
The overseeing of the day-to-day casework
Potential line management of fellow staff
Managing a caseload, ensuring casework is progressed and managed efficiently
Delivering a quality service to both internal and external stakeholders
Responsible for compliance and quality assurance as well as supporting your team
Deliver against targets and provide excellent customer service
Deliver a professional service to Home Office standards and support colleagues.
Have a flexible approach and be receptive to organisational change
To apply for this post, you will be/have:
Competent in working in an administrative capacity (non-retail) (Graduates will be considered!)
Excellent communication of written and speaking English to enable telephone and email communication with customers along with customer-facing experience
Ability to organise a busy workload to deliver effective results on time and meet changing and complex demands as required
Ability to take a responsive and customer-focused approach to work and protect customer and colleague confidentiality
Excellent IT skills – Demonstrable experience in using Outlook, Excel, and Word in an office environment
Ability to deal calmly and professionally with customers on the telephone and ability to show empathy and support to customers
Strong work ethic and resilience
Benefits
In return for your demanding work and commitment, working for this organisation can offer you some fantastic benefits:
The opportunity to join and work in the public sector
Learning and development opportunities to grow your career
28 days per year (pro-rata)
Wide variety of flexible benefits and working options to suit your lifestyle.
Full training and induction
Start dates will be confirmed once we have had clearance back.
Due to the volume of applications we receive, if you do not hear back within 7 days, please assume that you have been unsuccessful.
