Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Co-ordinator and Administration Co-ordinator, dependent on current and evolving practice workload and staffing levels:

  • Opening up/locking-up of practice premises and maintaining security in accordance with Practice protocols
  • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate person. Taking messages and passing on information.
  • Processing and distributing incoming and outgoing mail
  • Filing and retrieving paperwork
  • Processing repeat prescriptions in accordance with practice guidelines
  • Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures and scanning of clinical documents.

    • Confidentiality:

    In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters.

    They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

    In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

    Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

    Equality and diversity:

    The post holder will support the equality, diversity and rights of patients, carers and colleagues, include:

  • Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner which is welcoming, is non-judgmental and respects an individuals circumstances, feelings and rights.

    • Personal/professional development:

    The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

  • Participation in an appraisal, including taking responsibility for maintaining a record of own personal and / or professional development
  • Taking responsibility for own development, learning and performance and work demonstrating skills and activities to others who are undertaking similar work

    • Quality:

    The post-holder will strive to maintain quality within the practice, and will:

  • Alert other team members of issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources

    • Communication:

    The post-holder should recognise the importance of effective communication within the team and will strive to:

  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognize peoples needs for alternative methods of communication and respond accordingly
  • Contribution to the implementation of services:

    • The post-holder will:

  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work

    • Person Specification

    Experience

    Essential

  • Minimum GCSE grade A to C in English and Maths or equivalent
  • Previous Customer Service Skills
  • Good interpersonal and communication skills

    • Desirable

  • NHS GP Surgery Experience
  • Good IT skills, Word, Excel etc
  • SystmOne Trained

    • Person Specification

    Experience

    Essential

  • Minimum GCSE grade A to C in English and Maths or equivalent
  • Previous Customer Service Skills
  • Good interpersonal and communication skills

    • Desirable

  • NHS GP Surgery Experience
  • Good IT skills, Word, Excel etc
  • SystmOne Trained