Here at Sovereign our vision is to have a positive and lasting impact on our customers lives by offering them safe high-quality homes and connected communities. We’ll do this by shaping our services around customer, asset, and place within specific localities.

It’s a significant event moving into your first home or moving house. We want to ensure the experience is an exciting and flawless one, therefore we have an opening for an After Care Coordinator to join our team based out of our Bristol office

The role 

We’re looking for someone to contribute to a high quality after care service from property handover through to the end of the defects period. You will be responsible for receiving, effectively handling, and providing guidance to customers with defects-related queries and on aspects of technologies within their new home.

The role will involve ensuring all aspects of the aftercare process are carried out professionally and efficiently whilst providing the highest level of customer service. You will be liaising with relevant stakeholders to ensure that information is shared appropriately and accurately, and to ultimately seek resolution of defect matters.

What you need

  • A passion to deliver excellent customer service
  • Proven experience within a customer service, or complaints-based role
  • Previous experience in a phone-based customer service role, ideally within an aftercare or housing maintenance sectors
  • Experience using a range of database systems and Microsoft packages
  • Attention to detail to ensure accurate records are maintained
  • What you’ll receive from us

  • Industry leading pension, 12% matched contributions plus life cover
  • 25 days holiday + Bank holidays (including 1 day extra for each year worked up to 30 days)
  • A pot of £ to spend on other discounted benefits of your choice such as dental plans and lots more
  • A suite of personal development programmes
  • Discounts with a huge array of partners such as our fab tech reward which allows you buy market leading technology and spread the cost with no interest
  • We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at Sovereign. Check out our careers site at to learn more about us and our values.