Job summary
This is an excitingopportunity to join our friendly TALKWORKS teams at Petitor House (Torquayteam) and Pembroke House (Paignton & Brixham team). TALKWORKS offers psychologicaltherapies across Devon and Torbay.
We have one full-time and one part-time position for motivatedadministrators. These are permanent vacancies. Hours per weekare negotiable. TALKWORKS currently operates Monday to Friday.
The admin team manage a highnumber of telephone and online referrals into the service, they also handle generalqueries and provide administrative support for a large team of psychologicaltherapists and psychological wellbeing practitioners. This can be a demandingand rewarding role for someone who is passionate about patient care, diligentand hard-working. If you enjoy working within a busy team and making a positivedifference to peoples lives, this is the job for you!
When applying for this position, it is essential that youread the job description and person specification. Please use the supportinginformation section to demonstrate your ability to undertake this role,highlighting your qualifications, skills, knowledge and experience.
For an informal discussion or to arrange a visit, pleasecontact Gail Scotte, Admin Lead, gail.scotte1@nhs.net, 07398241161.
Main duties of the job
The main duties for theBusiness Support Administrator role will be to process the large amount oftelephone and online self-referrals received by TALKWORKS Daily.
Dealing with high volumes ofcalls and the occasional distressed call in a empathetic and calm manner. Bookinginitial appointments on our electronic patient record system IAPTUS andprocessing appointment letters. Providing general admin support to theTherapists within the team.
About us
About Devon Partnership Trust
We provide mental health, learning disability and neurodiversity services, as well as a range of specialist & secure services for the wider south west region & nationally. We are passionate about promoting good mental health & wellbeing. We strive to use the expertise & resources within our organisation, and through our partnerships, to deliver high quality services that are safe & focused on people’s recovery.
Our values
We not only recruit employees based on their qualifications & experience – we recruit individuals who possess and demonstrate the behaviours which underpin the core values of our organisation. These values include such attributes as showing a commitment to quality of care, improving lives of others, giving respect, dignity & compassion. We can bring those values to life in our everyday tasks by giving a smile; making time for people; challenging ourselves & others, & being open to new ideas.
We are committed to being an inclusive employer & applications are encouraged & welcomed from all sections of the community, regardless of any protected characteristics as governed by the Equality Act 2010. Part time & flexible working applications will be considered & supported, where possible. We particularly encourage applicants with lived experience of mental health & learning disabilities. We are a Disability Confident Leader Employer.
Job description
Job responsibilities
Job responsibilities
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Job description
Job responsibilities
Job responsibilities
Please refer to the full Job Description and Person specification attached to this advert which will provide further information on this role.
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice.
- NVQ3 in administration or equivalent level administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- ECDL (European Computer Driving Licence)
- Shorthand or speedwriting
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
- Experience of dealing directly with patients over the telephone and in person
Skills & Abilities
Essential
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels
- Ability to take and convey clear messages
- Experience in dealing with people in distress in a calm and confident manner
- Ability to recognise when other communication aids may be needed
- Willingness to embrace new ways of working/changes
- Understanding and respect of confidentiality in the workplace
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels
- Ability to take and convey clear messages
- Experience in dealing with people in distress in a calm and confident manner
- Ability to recognise when other communication aids may be needed
- Willingness to embrace new ways of working/changes
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
Person Specification
Qualifications
Essential
- RSA 3 Word Processing or equivalent level of experience in practice.
- NVQ3 in administration or equivalent level administrative knowledge and experience
- GCSE English or equivalent
- Evidence of continuing professional and personal development
Desirable
- ECDL (European Computer Driving Licence)
- Shorthand or speedwriting
Experience
Essential
- Excellent organisational skills
- Ability to prioritise workload and adapt to change when required
- Previous experience of working within an administrative or secretarial team
- Experience of dealing with confidential and complex information
- Previous experience of working in a Healthcare or Social Care administrative setting
Desirable
- Ability to take accurate formal and informal minutes
- Demonstrate good numeracy and literacy skills
- Experience of dealing directly with patients over the telephone and in person
Skills & Abilities
Essential
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels
- Ability to take and convey clear messages
- Experience in dealing with people in distress in a calm and confident manner
- Ability to recognise when other communication aids may be needed
- Willingness to embrace new ways of working/changes
- Understanding and respect of confidentiality in the workplace
- Excellent interpersonal and communication skills both written and verbal
- Able to deal confidentially and tactfully with people at all levels
- Ability to take and convey clear messages
- Experience in dealing with people in distress in a calm and confident manner
- Ability to recognise when other communication aids may be needed
- Willingness to embrace new ways of working/changes
- Ability to work under pressure
- Able to plan, organise, prioritise, coordinate and work flexibly.
- Ability to exercise initiative operating within procedural guidelines.
- Ability to work without direct supervision on a day to day basis.
Knowledge
Essential
- Intermediate IT skills in Microsoft Office Packages, ie Word, Excel, PowerPoint and Outlook.
- Working knowledge of a range of administrative procedures including diary management and arranging appointments
- Experience or understanding of creating electronic records, electronic filing systems
- Electronic data base management.
- Ability to manage diverse workload whilst dealing with frequent interruptions
- Ability to meet deadlines and to work under pressure
- Exceptional organisational skills and ability to prioritise
- Ability to work both independently and as part of a team
- Ability to provide a high standard of secretarial support for meetings e.g. organising, booking venues and minute taking
- Knowledge of our business and how it supports patient care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
