Job Description

We are looking for a Desktop Support Administrator to build on the existing IT Team. The candidate will quickly become the face of internal IT and will be pivotal in supporting the companies’ team members. We work with a lot of different technologies to which the successful candidate will get exposure. This will include Augmented / Virtual Reality, Machine Learning, IoT, Blockchain and Future Networks.

The day-to-day work will include helping team members and visitors to the centre with all IT related issues. The successful candidate will be full of ideas about refining our operation allowing us to become a high performing IT Team. This is an opportunity to join a growing organisation and gain experience supporting the entire technical stack.

ACCOUNTABILITIES

The successful candidate will be accountable for:

  • Providing 1st & 2nd Line IT service and technical support to internal staff, visitors and partners.
  • Managing helpdesk tickets in line with company agreed Service Level Agreements.
  • Identifying new ways to manage the fleet of team member devices.
  • Manage the company IT assets throughout its lifecycle within the company.
  • Dealing with 3rd party suppliers on projects and normal business as usual.
  • Driving improvements through new IT projects.
  • Contribute and update supporting documentation as necessary.
  • Hardware, software and licensing procurement.
  • Perform endpoint software and hardware servicing and support.
  • Contribute to the “If you have to do it more than twice then automate it” ethos.

    • SKILLS/EXPERIENCE/QUALIFICATIONS/STYLE

    Technical Capabilities and Experience

  • Strong customer services experience supporting different types of customers.
  • Exposure to supporting various endpoints macOS, Windows 10 and IOS devices. An understanding of configuration management systems like JAMF, In-Tune and autopilot.
  • Understanding of the concepts of Zero-Touch Deployments.
  • The ability to work as part of a team and independently to achieve project goals.
  • Strong written and verbal commutation skills and the ability to ensure you are writing in the correct tone for the intended audience.
  • Escalations to 2nd/3rd line support.
  • Ability to adhere to process and ensure that you can see the bigger picture of the environment.
  • Advanced troubleshooting and root cause analysis.
  • Fast learner, ability to absorb technical concepts and apply the learnings.
  • Open to learning new ways of working and integrate with an established multidiscipline team.
  • Basic understanding of Audio-Visual equipment and be able to help the AV Team.

    • we are proud to be building an open, diverse and agile community. We are committed to the continual progression of equality, diversity and inclusion within the workplace, in our teams and through the work we deliver. To ensure we deliver on this promise we have ongoing work streams in place to continue on our journey and our established partnership with Inclusive Employers further reflects our commitment.

    We recognise and value the advantages and opportunities that come with having people from diverse backgrounds working with us and it is our ambition to build an organisation which is representative and reflective of UK society. We believe equality, diversity and inclusion are key to creating an enjoyable and positive company culture and ultimately to the overall success of our business and of others with whom we work. Our company values are ambition, curiosity, openness and optimism. The value openness allows our employees to be themselves and demonstrates the importance of respecting each other. Our brilliant people ambitiously strive to inspire, drive and deliver positive change in the sectors and technology areas we work in, both across the UK and globally.

    We offer a strong learning and development proposition and a competitive flexible benefits package which includes generous annual leave and family leave, a double matching pension contribution scheme and health insurance which extends to family cover. We offer our employees ‘giving back days’ to help the wider community and the chance to get involved in company-wide volunteer days.

    The required qualifications, skills and experiences outlined in our job descriptions are a guide. We welcome applications from candidates with more or less experience, provided the requisite skills can be demonstrated

    Project People is acting as an Employment Agency in relation to this vacancy.