Job summary
Do you have excellent communication skills and are able to liaise verbally and in writing to various colleagues at all levels, internally and externally?
Can you manage your own workload effectively and efficiently, independently or part of a small team?
Then we would love to receive an application from you!!
** Please note this role requires Cross Site working**
Main duties of the job
Provide proficient and comprehensive PA support to the Deputy Director
Assess, prioritise and organise own workload to ensure deadlines are observed and duties performed efficiently
Maintain diaries using Microsoft Outlook and operate a bring-forward system
To autonomously assess, prioritise any emails using personal judgement to action, problem solve and escalate as required appropriately
Develop and maintain office support systems and procedures
Assess correspondence for priority and actions, ensuring urgent items are managed accordingly. Where appropriate, compile letters and respond on behalf of the Deputy Director
Respond to telephone enquiries and emails using personal judgement to action, problem solve and escalate as required appropriately, paying particular attention to confidentiality and public relations
Respond to patient telephone complaints in an efficient, sympathetic manner and ensure all formal complaints are processed
Undertake fact-finding and dissemination of information as required and defined
Prepare agendas and collate relevant attachments, attend meetings and take minutes and action trackers for meetings chaired by either the Deputy Director. Ensure the venues and technology used is appropriate and agendas, minutes and papers are distributed in a timely manner, acting as central liaison point to co-ordinate all parties involved.
About us
Our teams work hard to be flexible and promote a health work/home life balance and so, agile working options are automatically considered for all roles within the Trust.
We welcome and encourage applications from people of all backgrounds. We particularly encourage applications from disabled, Black, Asian and Minority Ethnic (BAME) and candidates from our local communities.
Your package with us includes a lot more than just your pay and here are a few of the additional benefits that are available to you as an employee:
o Access to the NHS Pension Scheme
o Relocation allowance in line with the Trust policy
o Generous Holiday Entitlement, starting at 27 days a year (for full time workers) plus bank/public holidays
o Free staff car parking on all our hospital sites during this financial year
o In-house Physiotherapy Services
o Career development and training opportunities
o Emotional Wellbeing Service covering a range of online support, access to mobile apps and 24/7 counselling services
o Subsidised meals at our hospital restaurants
o Access to exclusive discounts, cashback and vouchers via NHS Discounts and Blue Light Card
If you share our values and vision and are passionate about working with people on what matters to them, you could be a real asset to Team North West Anglia NHS Foundation Trust.
Date posted
05 January 2023
Pay scheme
Agenda for change
Band
Band 4
Salary
£23,949 to £26,282 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
176-C-4854018-A
Job locations
Peterborough City Hospital
Bretton Gate
Peterborough
PE3 9GZ
