Job summary

The CSSIO is an experienced and credible clinical leader who, in conjunction with the Trust’s Medical Director, Chief Information Officer, Chief Clinical Information Officer, Chief Medical Information Officer and Chief Nursing Officer will define the Trust’s Digital Strategy and oversee its implementation and benefits realisation.

The post holder will provide clinical advice and guidance, working with key stakeholders, to provide direction and leadership to digital and clinical transformation across the Trust.

A key aspect of this role will be to lead, encourage, and support clinical colleagues from Healthcare, Science & Technology, Imaging, Pathology, Pharmacy and Therapies (Clinical Support Services) to embrace transformational change associated with the digital agenda and to act as a liaison between the Trust’s clinical collective and the IM&T digitisation programme.

The CSSIO will pioneer new ways of working and promote the “art of the possible”. They will lead on the promotion, innovation and transformation of clinical services and pathways using information and technologies across Clinical Support Services workforces to support and improve:

  • Patient outcomes and efficiency
  • Clinical safety
  • Integrated care
  • Digital empowerment
  • Benefits realisation of digital initiatives
  • Lead in the translation of paper-based to digital pathways

Main duties of the job

  • Facilitate true innovation, optimisation, and transformation of current ways of working.
  • Act as a figurehead and dynamic reference point for Trust-wide staff within Clinical Support Services for digital matters.
  • To be an active member of the Trust’s Digital Clinical Leadership supporting the development of the digital strategy, ensuring Clinical Support Service staff’s views are visible at senior meetings. This post will be required to act as SRO for projects that affect the professions Trust-wide which will require budget holder responsibilities and accountability.
  • Enrole clinical digital champions, facilitating a continuous improvement culture, improving the adoption and sharing of digital best practice across the Trust.
  • Promote innovation and champion the development of a clinically appropriate records and information culture
  • Foster digital inclusion, ensuring no stakeholders are left behind as the Trust becomes digitally mature.
  • Promote engagement, education, and empowerment of staff.
  • Support an environment where all colleagues work together effectively to support the delivery of outstanding services for patients.
  • Present complex information both internally and externally to the organisation.
  • Proactively manage digital risks and issues

About us

  • Responsible for proposing, developing, and implementing relevant policies and standard operating procedures.
  • Support the delivery and monitoring of benefits relating to Clinical Support Services.
  • Work with the Clinical Safety Officer to monitor clinical incident relating to digital solutions ensuring appropriate action and learning throughout the organisations

Preference will be given to internal Trust staff, as well as ‘Priority’ and ‘At Risk’ status including NHS at Risk staff throughout Devon who is able to display recent relevant experience as dictated by the Person Specification.

Date posted

04 January 2023

Pay scheme

Agenda for change

Band

Band 8c

Salary

£67,064 to £77,274 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

216-EG-A4813630-A

Job locations

PSP

Plymouth

PL68DH

Job description

Job responsibilities

Digital Responsibilities

  • Work with senior leaders to drive forward Trust digital strategies in line with Trust wide strategies
  • To play a key role in the creation of clinical digital champions, ensuring excellent engagement on the Digital First agenda facilitating a continuous improvement culture improving and assuring the adoption and sharing of digital best practice across the Trust
  • Drive a digital communications strategy across the Clinical Support Services community to promote the successful delivery of the Digital First blueprint
  • Foster digital inclusion, ensuring no stakeholders are left behind as the Trust becomes digitally mature
  • In conjunction with the Clinical Support Services leadership teams, work with the Digital Transformation, Quality Academy, and Clinical Training teams to ensure that the development of education and training provision for use of digital platforms, meets the needs of the Care Groups and supports compliance with the relevant healthcare standards
  • Provide expert input on procurement documentation, the selection, development and the quality of digital clinical systems including assessment and interpretation of highly complex information ensuring every clinical intervention counts and maximising the benefit to patients and staff
  • Ensure professional input for Clinical Support Services and, in partnership with clinical, administrative and technical leadership, translate complex clinical requirements into information system needs for clinical, teaching and research systems
  • This post will be required to act as SRO for projects that affect the professions Trust-wide which will require budget holder responsibilities and accountability.
  • Develop and interpret Trust policies, advising how they should be operationalised in relation to the Trusts Digital First approach
  • Work closely with the Clinical Support Services professional teams, to review current processes and develop new pathways and adoption of agreed pathways as part of the digital strategy
  • Work closely with the Information Management and Technology teams to promote the development of systems which support improved workflows, liaising with Clinical Support Service teams to ensure such developments meet clinical needs
  • In conjunction with care groups identify and analyse complex ways of making efficiencies to take action to ensure delivery of the benefits identified in the Digital First approach related to Clinical Support Services
  • To identify and initiate measures which promote digital adoption and reduce variance by reducing hybrid working between digital and paper systems
  • To explore opportunities for the introduction of new technologies for additional clinical applications
  • Design, participate and initiate audits related to use of digital systems for Clinical Support Service teams as required. This will include identifying and agreeing process measures that will be applied and input to overall Trust performance.
  • Facilitate and promote the completion of necessary audits monitoring digital adoption
  • Lead in the design of audit tools and the carry out of audits to assess the effectiveness of the introduction of the Digital First approach to ensure that the investment in digital systems and equipment is fully maximised.
  • To develop and implement complex strategies and systems for quality assurance related to use of digital systems for Clinical Support Service teams to include audit and review of the work, providing feedback development and support as necessary.
  • Research new digital products, working with software development to develop new clinical products, undertaking benefit audits to help improve future implementations
  • Proactively manage complex digital risks and issues ensuring appropriate actions are taken
  • Supporting the drive towards system optimisation and integration to enhance user experience and improve productivity
  • Collaborating with other Clinical and IT leaders across the health and care system to ensure that clinical services are supported holistically across the health and social care economy.

Professional

  • Remain up to date with developments in the clinical digital field and contribute to short- and long-term strategic plans for the Trust
  • Develop new models of digital practice aligned to modernising Clinical Support Service workforce that helps to provide up to date care that is reflective of the national agenda, local demand and trust vision
  • Remain up to date with professional Clinical Support Service developments and utilise this knowledge to influence digital service improvement, practice, education and training
  • Represent Clinical Support Service teams at the Trust digital meetings as required
  • Regularly represent the trust at local, regional and national level for digital matters, advising and reporting back to the senior clinical teams as appropriate
  • Use specialist training and experience to support others in leading complex clinical and non-clinical situations
  • Act as a coach/mentor to enhance the performance and capability of others, leading to appropriate succession planning. Where required provide constructive feedback to support and enable others to develop, increase skills and abilities
  • Directly contribute to the strategic vision for the development of high-quality services within the Trust in line with the Trusts Clinical Support Service, Clinical, and Quality Strategies
  • Lead on complex clinical digital transformation projects, translating National and Local improvement initiatives/programmes into practice
  • Expert in the ability in the use of medical/Support Service equipment required, to understand the physical needs and requirements the workforce experiences. This will inform how digital technologies can transform these tasks and lead to the successful implementation of digital practices and selection of the most suitable hardware.
  • The post holder requires highly developed and accurate digital skills to embrace the challenge of moving from paper to the Digital First and the contemporary digital noting of work activity

Management, Leadership and Education

  • Act as the strategic liaison for digital efforts representing Clinical Support Service teams needs
  • Act as a figurehead and senior change agent to promote innovation and high standards of care in a digital environment
  • Build relationships with key stakeholders and other senior external leaders in order to leverage best practices, evaluate emerging technologies and distribute knowledge internally to inform plans and strategies
  • Work in partnership with the Trusts leadership teams to a digital first approach forms part of the Trusts Clinical Support Service strategies. Ensure the effective communication of the strategy through the organisation and across the wider healthcare community
  • Support the senior leadership teams to lead the modernisation of services, by utilising digital technologies, identifying potential changes and workforce redesign in line with changes to the profession and national working, thus delivering best current practice.
  • Maintain high visibility in the clinical areas and be aware of current issues through undertaking activities such as clinical practice or observations of care
  • Work collaboratively in partnership with CCGs, ICP, ICS, and local user groups and other stakeholders to develop digital inclusion plans to ensure the service user voices are heard and where appropriate service adaptations are made to ensure digital does not leave anyone behind
  • Lead on the strategy to ensure continual development of a culture of lifelong learning for all contributors and meet development needs of all Clinical Support Service teams within the Care Groups, based on advancements in digital technology. Actively contribute to the development of the Trusts education initiatives
  • Create and maintain systems to identify digital learning needs through appraisal, evidence-based practice and collaboration with educational providers
  • Provide expert leadership to any Clinical Support Service staff recruited by, or seconded to the Clinical Digital team, undertaking regular performance review and overseeing personal development plans
  • Act as the advisor for recruitment and retention of any other Clinical Support Service positions created in the clinical digital team
  • Articulate and develop the strategy for educating the Clinical Support Service teams at all levels within the Trust and others within the organisation around the importance of technology to clinical care
  • To show evidence of maintenance of professional skills and practice; and participation in Continuous Professional Development to maintain active registration with relevant professional bodies.

Strategic and Service Development

  • Identify different ways of working to ensure efficient and effective service provision that meets national and local targets
  • Where changes to practice or process are required help to support and drive change; creating a culture that acknowledges professional trends and responds quickly and positively to National Policies and local demands
  • Ensure that the digital agenda is represented in Trust wide discussions and work in partnership with senior colleagues to effect change within the service when required
  • To take responsibility for the development and implementation of protocols and policies relating to areas of responsibility as appropriate
  • To provide input to the development of business cases for areas of responsibility and provide leadership on specific projects where required

Job description

Job responsibilities

Digital Responsibilities

  • Work with senior leaders to drive forward Trust digital strategies in line with Trust wide strategies
  • To play a key role in the creation of clinical digital champions, ensuring excellent engagement on the Digital First agenda facilitating a continuous improvement culture improving and assuring the adoption and sharing of digital best practice across the Trust
  • Drive a digital communications strategy across the Clinical Support Services community to promote the successful delivery of the Digital First blueprint
  • Foster digital inclusion, ensuring no stakeholders are left behind as the Trust becomes digitally mature
  • In conjunction with the Clinical Support Services leadership teams, work with the Digital Transformation, Quality Academy, and Clinical Training teams to ensure that the development of education and training provision for use of digital platforms, meets the needs of the Care Groups and supports compliance with the relevant healthcare standards
  • Provide expert input on procurement documentation, the selection, development and the quality of digital clinical systems including assessment and interpretation of highly complex information ensuring every clinical intervention counts and maximising the benefit to patients and staff
  • Ensure professional input for Clinical Support Services and, in partnership with clinical, administrative and technical leadership, translate complex clinical requirements into information system needs for clinical, teaching and research systems
  • This post will be required to act as SRO for projects that affect the professions Trust-wide which will require budget holder responsibilities and accountability.
  • Develop and interpret Trust policies, advising how they should be operationalised in relation to the Trusts Digital First approach
  • Work closely with the Clinical Support Services professional teams, to review current processes and develop new pathways and adoption of agreed pathways as part of the digital strategy
  • Work closely with the Information Management and Technology teams to promote the development of systems which support improved workflows, liaising with Clinical Support Service teams to ensure such developments meet clinical needs
  • In conjunction with care groups identify and analyse complex ways of making efficiencies to take action to ensure delivery of the benefits identified in the Digital First approach related to Clinical Support Services
  • To identify and initiate measures which promote digital adoption and reduce variance by reducing hybrid working between digital and paper systems
  • To explore opportunities for the introduction of new technologies for additional clinical applications
  • Design, participate and initiate audits related to use of digital systems for Clinical Support Service teams as required. This will include identifying and agreeing process measures that will be applied and input to overall Trust performance.
  • Facilitate and promote the completion of necessary audits monitoring digital adoption
  • Lead in the design of audit tools and the carry out of audits to assess the effectiveness of the introduction of the Digital First approach to ensure that the investment in digital systems and equipment is fully maximised.
  • To develop and implement complex strategies and systems for quality assurance related to use of digital systems for Clinical Support Service teams to include audit and review of the work, providing feedback development and support as necessary.
  • Research new digital products, working with software development to develop new clinical products, undertaking benefit audits to help improve future implementations
  • Proactively manage complex digital risks and issues ensuring appropriate actions are taken
  • Supporting the drive towards system optimisation and integration to enhance user experience and improve productivity
  • Collaborating with other Clinical and IT leaders across the health and care system to ensure that clinical services are supported holistically across the health and social care economy.

Professional

  • Remain up to date with developments in the clinical digital field and contribute to short- and long-term strategic plans for the Trust
  • Develop new models of digital practice aligned to modernising Clinical Support Service workforce that helps to provide up to date care that is reflective of the national agenda, local demand and trust vision
  • Remain up to date with professional Clinical Support Service developments and utilise this knowledge to influence digital service improvement, practice, education and training
  • Represent Clinical Support Service teams at the Trust digital meetings as required
  • Regularly represent the trust at local, regional and national level for digital matters, advising and reporting back to the senior clinical teams as appropriate
  • Use specialist training and experience to support others in leading complex clinical and non-clinical situations
  • Act as a coach/mentor to enhance the performance and capability of others, leading to appropriate succession planning. Where required provide constructive feedback to support and enable others to develop, increase skills and abilities
  • Directly contribute to the strategic vision for the development of high-quality services within the Trust in line with the Trusts Clinical Support Service, Clinical, and Quality Strategies
  • Lead on complex clinical digital transformation projects, translating National and Local improvement initiatives/programmes into practice
  • Expert in the ability in the use of medical/Support Service equipment required, to understand the physical needs and requirements the workforce experiences. This will inform how digital technologies can transform these tasks and lead to the successful implementation of digital practices and selection of the most suitable hardware.
  • The post holder requires highly developed and accurate digital skills to embrace the challenge of moving from paper to the Digital First and the contemporary digital noting of work activity

Management, Leadership and Education

  • Act as the strategic liaison for digital efforts representing Clinical Support Service teams needs
  • Act as a figurehead and senior change agent to promote innovation and high standards of care in a digital environment
  • Build relationships with key stakeholders and other senior external leaders in order to leverage best practices, evaluate emerging technologies and distribute knowledge internally to inform plans and strategies
  • Work in partnership with the Trusts leadership teams to a digital first approach forms part of the Trusts Clinical Support Service strategies. Ensure the effective communication of the strategy through the organisation and across the wider healthcare community
  • Support the senior leadership teams to lead the modernisation of services, by utilising digital technologies, identifying potential changes and workforce redesign in line with changes to the profession and national working, thus delivering best current practice.
  • Maintain high visibility in the clinical areas and be aware of current issues through undertaking activities such as clinical practice or observations of care
  • Work collaboratively in partnership with CCGs, ICP, ICS, and local user groups and other stakeholders to develop digital inclusion plans to ensure the service user voices are heard and where appropriate service adaptations are made to ensure digital does not leave anyone behind
  • Lead on the strategy to ensure continual development of a culture of lifelong learning for all contributors and meet development needs of all Clinical Support Service teams within the Care Groups, based on advancements in digital technology. Actively contribute to the development of the Trusts education initiatives
  • Create and maintain systems to identify digital learning needs through appraisal, evidence-based practice and collaboration with educational providers
  • Provide expert leadership to any Clinical Support Service staff recruited by, or seconded to the Clinical Digital team, undertaking regular performance review and overseeing personal development plans
  • Act as the advisor for recruitment and retention of any other Clinical Support Service positions created in the clinical digital team
  • Articulate and develop the strategy for educating the Clinical Support Service teams at all levels within the Trust and others within the organisation around the importance of technology to clinical care
  • To show evidence of maintenance of professional skills and practice; and participation in Continuous Professional Development to maintain active registration with relevant professional bodies.

Strategic and Service Development

  • Identify different ways of working to ensure efficient and effective service provision that meets national and local targets
  • Where changes to practice or process are required help to support and drive change; creating a culture that acknowledges professional trends and responds quickly and positively to National Policies and local demands
  • Ensure that the digital agenda is represented in Trust wide discussions and work in partnership with senior colleagues to effect change within the service when required
  • To take responsibility for the development and implementation of protocols and policies relating to areas of responsibility as appropriate
  • To provide input to the development of business cases for areas of responsibility and provide leadership on specific projects where required

Person Specification

Shortlisting

Essential

  • Practitioner with current full registration with HCPC, GPhC, GOC or AHCS, or equivalent relevant practitioner registration
  • Proven evidence of continuous leadership, management and professional development

Subjective

Essential

  • Master’s degree in a healthcare related subject, working towards or willing to work towards or equivalent experience
  • Completion of a leadership programme or evidence of leadership development

Desirable

  • Demonstrable experience of implementation of software systems that delivers end user benefit in managing clinical digital systems.
  • Proven knowledge of procurement law relating to health and IT systems
  • PG Diploma or Degree in informatics/IT
  • Managing Successful Programmes (MSP)
  • Accredited DCB0129 and DCB0160
  • Accredited and currently registered Clinical Safety Officer
Person Specification

Shortlisting

Essential

  • Practitioner with current full registration with HCPC, GPhC, GOC or AHCS, or equivalent relevant practitioner registration
  • Proven evidence of continuous leadership, management and professional development

Subjective

Essential

  • Master’s degree in a healthcare related subject, working towards or willing to work towards or equivalent experience
  • Completion of a leadership programme or evidence of leadership development

Desirable

  • Demonstrable experience of implementation of software systems that delivers end user benefit in managing clinical digital systems.
  • Proven knowledge of procurement law relating to health and IT systems
  • PG Diploma or Degree in informatics/IT
  • Managing Successful Programmes (MSP)
  • Accredited DCB0129 and DCB0160
  • Accredited and currently registered Clinical Safety Officer

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) .

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).