Job summary
The post holder will provide basic administrative support and assist in the effective and efficient running of the Administration suite. They will work under general supervision to provide support to the Practice Team. They perform general administration duties as assigned.
Main duties of the job
– Receive, sort and distribute mail.
Establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
File/scan patient records and correspondence in patient medical records.
Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
To maintain the computer clinic system in an accurate and secure manner.
Photocopy patient notes, print out scanned letters and forward to Solicitors working within the practice protocols and policies.
Ensure all emails are dealt with accordingly & are promptly taken to the relevant department.
Ensure all letters are franked and ready for posting. Take franked mail to post office prior to 4.30pm each evening.
In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.
Demonstrate knowledge of operation of modern office equipment
At the start of the day when first to arrive, make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the admin area is totally secured, computers logged off.
Undertake any other additional duties appropriate to the post as requested by the Partners or Management.
About us
Based in the centre of Bacup, Lancashire, we are a large GP training practice with a list size of 14,800 + patients.
For more information on the practice, please visit our website at:
www.irwellmedicalpractice.nhs.uk
Job description
Job responsibilities
Agood standard of education
ComputerLiterate
Evidenceof working as part of a team
Workingclerical experience
Understandingand knowledge of basic IT packages
Abilityto learn and apply policies and procedures
Understandingof equal opportunity and diversity issues
Experienceof use of a medical software package
E-mailand internet use
Microsoftpower point, excel and publisher
Generalcomputer skills
Pleasant,helpful and effective telephone manner
Excellentinterpersonal, verbal and written communication skills
Timemanagement and ability to prioritise workload
Abilityto work unsupervised and as part of a team
Awarenessand maintenance of confidentiality
Professionalapproach to appearance and conduct
Enthusiastic
Abilityto maintain records and files
Abilityto operate modern office equipment
Job description
Job responsibilities
Agood standard of education
ComputerLiterate
Evidenceof working as part of a team
Workingclerical experience
Understandingand knowledge of basic IT packages
Abilityto learn and apply policies and procedures
Understandingof equal opportunity and diversity issues
Experienceof use of a medical software package
E-mailand internet use
Microsoftpower point, excel and publisher
Generalcomputer skills
Pleasant,helpful and effective telephone manner
Excellentinterpersonal, verbal and written communication skills
Timemanagement and ability to prioritise workload
Abilityto work unsupervised and as part of a team
Awarenessand maintenance of confidentiality
Professionalapproach to appearance and conduct
Enthusiastic
Abilityto maintain records and files
Abilityto operate modern office equipment
Person Specification
Experience
Essential
- Evidence of working as part of a team
Desirable
- Working clerical experience
Qualifications
Essential
- A good standard of education
- Computer literate
Desirable
- Recognised typing qualification or equivalent (e.g. RSA)
- ECDL or equivalent
Knowledge & Skills
Essential
- Understanding and knowledge of basic IT packages
- Ability to learn and apply policies and procedures
- Understanding of equal opportunity and diversity issues
- Excellent communication skills
Desirable
- E-mail and internet usage
- Ability to maintain records and files
- Ability to operate modern office equipment
Person Specification
Experience
Essential
- Evidence of working as part of a team
Desirable
- Working clerical experience
Qualifications
Essential
- A good standard of education
- Computer literate
Desirable
- Recognised typing qualification or equivalent (e.g. RSA)
- ECDL or equivalent
Knowledge & Skills
Essential
- Understanding and knowledge of basic IT packages
- Ability to learn and apply policies and procedures
- Understanding of equal opportunity and diversity issues
- Excellent communication skills
Desirable
- E-mail and internet usage
- Ability to maintain records and files
- Ability to operate modern office equipment
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).