The post holder will provide basic administrative support and assist in the effective and efficient running of the Administration suite. They will work under general supervision to provide support to the Practice Team. They perform general administration duties as assigned.
Main duties of the job
– Receive, sort and distribute mail.
Establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
File/scan patient records and correspondence in patient medical records.
Receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
To maintain the computer clinic system in an accurate and secure manner.
Photocopy patient notes, print out scanned letters and forward to Solicitors working within the practice protocols and policies.
Ensure all emails are dealt with accordingly & are promptly taken to the relevant department.
Ensure all letters are franked and ready for posting. Take franked mail to post office prior to 4.30pm each evening.
In liaison with the clerk responsible, maintain adequate supplies of office stationery in order to perform your secretarial duties.
Demonstrate knowledge of operation of modern office equipment
At the start of the day when first to arrive, make all necessary preparations to receive patients.
When last to leave at the end of the day, ensure that the admin area is totally secured, computers logged off.
Undertake any other additional duties appropriate to the post as requested by the Partners or Management.
Based in the centre of Bacup, Lancashire, we are a large GP training practice with a list size of 14,800 + patients.
For more information on the practice, please visit our website at:
Agood standard of education
Evidenceof working as part of a team
Understandingand knowledge of basic IT packages
Abilityto learn and apply policies and procedures
Understandingof equal opportunity and diversity issues
Experienceof use of a medical software package
E-mailand internet use
Microsoftpower point, excel and publisher
Pleasant,helpful and effective telephone manner
Excellentinterpersonal, verbal and written communication skills
Timemanagement and ability to prioritise workload
Abilityto work unsupervised and as part of a team
Awarenessand maintenance of confidentiality
Professionalapproach to appearance and conduct
Abilityto maintain records and files
Abilityto operate modern office equipment
Knowledge & Skills
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).